Case Summary
| Case ID | 26F-H045-REL |
|---|---|
| Agency | — |
| Tribunal | — |
| Decision Date | 2026-07-27 |
| Administrative Law Judge | VMT |
| Outcome | Dismissed |
| Filing Fees Refunded | — |
| Civil Penalties | — |
Parties & Counsel
| Petitioner | Karen Kansfield | Counsel | Self-represented |
|---|---|---|---|
| Respondent | Del Webb at Dove Mountain Community Association, Inc. | Counsel | — |
Alleged Violations
No violations listed
Decision Documents
26F-H045-REL Decision – 1439045.pdf
26F-H045-REL Decision – 1440566.pdf
26F-H045-REL Decision – 1442238.pdf
26F-H045-REL Decision – 1449659.pdf
Briefing: Kansfield vs. Del Webb at Dove Mountain Community Association, Inc.
Executive Summary
This briefing document analyzes the administrative hearing and subsequent decision regarding the dispute between Petitioners Karen and Marenis Kansfield and the Respondent, Del Webb at Dove Mountain Community Association, Inc. (Case No. 26F-H045-REL).
The conflict originated from an incident on December 5, 2025, during a community Christmas party. The Kansfields were forcefully ordered to leave the event by a community employee, Barb Truman, on the grounds that they had not purchased tickets in their own names but were instead using tickets transferred from their neighbors, the Secotts. The Kansfields alleged that the Association violated several articles of the Covenants, Conditions, and Restrictions (CC&Rs), specifically regarding rights to common area use, due process for the suspension of rights, and the requirement for similar treatment of members.
Following a hearing on July 6, 2026, Administrative Law Judge (ALJ) Velva Moses-Thompson issued a decision on July 27, 2026, dismissing the petition. The ALJ concluded that the Association acted within its rights to enforce a non-transferable ticket policy and that the Kansfields failed to prove a violation of the CC&Rs, despite the acknowledged unprofessional conduct of the Association’s staff.
Key Themes and Analysis
1. The Validity of "Non-Transferable" Ticket Policies
A central point of contention was whether the Association had a formal rule prohibiting the transfer of event registrations.
- Petitioner Perspective: The Kansfields argued that no written rule in the governing documents prohibited ticket transfers. They maintained that they had verbal permission from an employee, Mitch Allen, to use the Secotts' tickets.
- Respondent Perspective: The Association argued that while perhaps not explicitly in the CC&Rs, the Social Committee had a clear understanding and practice that tickets were non-transferable.
- ALJ Finding: The ALJ found that the Social Committee had indeed adopted a rule that tickets could not be transferred. This was corroborated by evidence that the Kansfields were instructed by their neighbor to "pretend" to be the Secotts, suggesting an awareness that a direct transfer was not permitted.
2. Common Area Access vs. Restricted Event Participation
The Kansfields alleged violations of Article II, Sections 2.1 and 2.2, which grant members non-exclusive easements to use and enjoy common areas and recreational facilities.
- The Conflict: The Kansfields viewed their removal from the Saguaro Center as a denial of their fundamental right to access community property.
- The Defense: The Association argued that these rights are subject to the Board’s authority to adopt rules and regulations, including limiting the number of occupants for specific events.
- Legal Conclusion: The ALJ ruled that the Association did not violate Article II. Because the Kansfields had not purchased tickets for the sold-out event, their right to access that specific event was legally restricted by the Association's occupancy and registration rules.
3. Employee Professionalism and Association Liability
The hearing revealed significant evidence of hostile behavior by community employee Barb Truman.
- The Incident: Witness testimony from Stacy Brown and the Kansfields established that Truman used profanity ("I don't get paid enough to put up with this s***"), shouted at the petitioners in the parking lot, and directed staff to call 911 despite no evidence of a physical threat.
- Association Response: The Association admitted the treatment was "poor" and "regrettable" and confirmed that Truman was disciplined by her employer, Associated Asset Management.
- Legal Distinction: The ALJ noted that while she "sympathizes with the way that the Kansfields were treated," unprofessional conduct by an employee does not automatically constitute a violation of the CC&Rs.
4. Due Process and Sanctions
The Kansfields argued under Article IV, Section 4.2, that they were entitled to notice and a hearing before their rights to the community center were suspended.
- Analysis: The Association contended that they were not "suspending" the Kansfields' membership rights in a general sense; they were merely enforcing the rules of a specific ticketed event.
- Legal Conclusion: The ALJ determined that Article IV gives the Board discretion to impose sanctions but does not create a duty to follow formal sanctioning procedures before requiring someone to leave an event for which they are not registered.
Important Quotes and Context
Testimony on the Incident
Stacy Brown (Witness): "The Del Webb Barb Truman… was getting very adamant… It was obvious that this was turning into something that was not comfortable… Barb got quite upset and followed them out the door… with very inappropriate comments… 'I don't make enough money to put up with your s***.'"
- Context: This testimony supported the Kansfields' claim of hostile treatment and showed that the incident was public, occurring in front of other residents and ruining the event's atmosphere.
The "Smoking Gun" for the Defense
Jason Smith (Respondent Counsel): "Mitch said all you need to do when you check in is say you're John and Carol Secott, your impersonators."
- Context: Smith read this from a text message (Exhibit A) sent by Carol Secott to Karen Kansfield. This quote was critical in proving that the petitioners knew they were not technically authorized to attend under their own names, undermining their claim of a "straightforward" right to access.
Petitioner Argument on Governing Documents
Karen Kansfield: "This case is about a straightforward but serious violation of our rights as homeowners… This was not a rules enforcement action. It was arbitrary and unequal denial of access."
- Context: This highlights the petitioners' core argument: that the Association's actions were not based on established law but were an arbitrary exercise of power.
Administrative Law Judge's Reasoning
ALJ Velva Moses-Thompson: "While the ALJ sympathizes with the way that the Kansfields were treated at the 2025 Christmas party, there was no evidence presented that Del Webb’s actions violated the provisions of the CC&Rs cited in the petition."
- Context: This quote from the final decision illustrates the legal boundary between "bad behavior" and "illegal violation of governing documents."
Summary of CC&R Allegations and Rulings
| CC&R Article | Provision | Ruling | Reason for Dismissal |
|---|---|---|---|
| Article II (2.1, 2.2) | Right to use Common Areas | No Violation | Rights are subject to Board rules; the "non-transferable" ticket rule was valid. |
| Article III (3.2) | Membership Privileges | No Violation | No evidence provided that membership status was denied or altered. |
| Article IV (4.2) | Sanction Procedures | No Violation | The Association has discretion, not a duty, to use these procedures for event-specific issues. |
| Article XII (12.4) | Similar Treatment | No Violation | Petitioners failed to prove other members were allowed to attend without tickets. |
Actionable Insights
- Formalize Event Policies: Associations should ensure that "understanding" or "practices" regarding ticket transfers are codified in written rules and clearly printed on event flyers or registration forms to avoid claims of "arbitrary" enforcement.
- Separation of Conduct and Law: Management should be aware that while an employee's unprofessional behavior (like the use of profanity or unnecessary 911 calls) can lead to internal disciplinary action, it may not constitute a breach of the Association’s governing documents unless it specifically infringes on a defined right.
- Documentation of Rules: The use of "impersonators" in text messages served as significant evidence of a known rule violation. Parties should be aware that informal communications (texts, emails) are discoverable and carry high evidentiary weight in administrative hearings.
- Burden of Proof in "Similar Treatment" Claims: To succeed in a claim of unequal treatment (Article 12.4), a petitioner must provide specific evidence of "similarly situated" individuals who were treated differently. General assertions that others "likely" did the same thing are insufficient for a legal preponderance of evidence.
Study Guide: Kansfield vs. Del Webb at Dove Mountain Community Association, Inc.
This study guide provides a comprehensive overview of the administrative hearing regarding Case No. 26F-H045-REL. It analyzes the dispute between homeowners Karen and Marenis Kansfield and the Del Webb at Dove Mountain Community Association, Inc., focusing on the interpretation of governing documents, the transferability of event registrations, and the burden of proof in administrative proceedings.
I. Case Overview
Docket Number: 26F-H045-REL Administrative Law Judge (ALJ): Velva Moses-Thompson Petitioners: Karen and Marenis Kansfield Respondent: Del Webb at Dove Mountain Community Association, Inc. (Del Webb) Hearing Date: July 6, 2026 Final Decision Date: July 27, 2026
Central Conflict
The case arose from an incident on December 5, 2025, during a community Christmas party at the Saguaro Center. The Kansfields attempted to attend the sold-out event using the registration of their neighbors, the Secotts, who were unable to attend due to illness. An HOA employee, Barb Truman, forcefully ordered the Kansfields to leave the premises, leading to allegations of CC&R (Covenants, Conditions, and Restrictions) violations.
II. Key Legal Concepts and CC&R Articles
The petition filed by the Kansfields alleged violations of five specific sections of the community’s governing documents.
Table 1: Relevant CC&R Provisions
| Article & Section | Provision Name | Summary of Rights/Obligations |
|---|---|---|
| Article II, § 2.1 | Right of Use & Access | Owners have a non-exclusive easement of use and enjoyment in Common Areas, subject to Board rules. |
| Article II, § 2.2 | Recreational Facilities | Owners have a non-exclusive right to use recreational facilities subject to the Declaration. |
| Article III, § 3.2 | Membership Privileges | Every owner is a member; rights are shared among co-owners (e.g., spouses). |
| Article IV, § 4.2 | Sanctions & Procedures | The Board may impose sanctions for violations only after proper notice and an opportunity to be heard. |
| Article XII, § 12.4 | Similar Treatment | Similarly situated owners and occupants must be treated similarly by the Board and members. |
III. Summary of Witness Testimony
Petitioners' Witnesses
- Carol Secott: Neighbor who offered her tickets to the Kansfields. She testified that an employee (Mitch Allen) told her there were "no tickets per se" and to just tell the center they were taking the Secotts' place.
- Gloria Phillips: Social Committee member and registration volunteer. She testified that it was the "understanding" of the social committee that tickets could not be transferred, though she was unaware if this was a formal HOA policy.
- Stacy Brown: Neighbor and witness to the incident. She described Barb Truman’s behavior as "hostile" and "inappropriate," quoting Truman as saying, "I don't get paid enough to put up with your s***."
- Marenis Kansfield: Co-petitioner who described the attempt to de-escalate the situation. He testified that the incident made them feel unwelcome in their own community despite being members in good standing for eight years.
Respondent's Testimony/Defense
- Mitch Allen: HOA employee who admitted Carol Secott called about the tickets but denied giving permission to transfer them. She testified that Barb Truman backed down and invited the Kansfields to stay once the situation was clarified, but they chose to leave.
- Jason Smith (Counsel): Argued that the case was about "hurt feelings" rather than legal violations. He emphasized that the Board has the right to limit attendance for events and that the Kansfields were not treated differently than any other resident who lacked a valid ticket.
IV. Judicial Findings and Conclusion
The Administrative Law Judge dismissed the petition based on the following legal conclusions:
- Burden of Proof: The Kansfields bore the burden of proving the CC&R violations by a "preponderance of the evidence."
- Ticket Policy: The ALJ found that the Social Committee had adopted a rule that tickets were non-transferable. Evidence included a text message from Mrs. Secott instructing the Kansfields to "pretend" to be the Secotts, suggesting an awareness that transfers were not standard practice.
- No Violation of Use Rights: Because the Kansfields did not purchase their own tickets and the event was sold out, the Association did not violate their rights of access by enforcing event capacity and registration rules.
- Due Process (Article IV): The ALJ ruled that Article 4.2 grants the Board discretion to impose sanctions but does not require a formal hearing process for simple facility management, such as asking non-ticketed guests to leave an event.
- Similar Treatment: The Kansfields failed to provide evidence that any other resident was permitted to attend the party using transferred tickets.
V. Practice Quiz: Short-Answer Questions
- What was the specific date of the Christmas party incident?
- Which HOA employee was accused of using hostile language and ordering the Kansfields to leave?
- According to the ALJ, what did the text message instructing the Kansfields to "pretend" to be the Secotts prove?
- How did the Respondent's counsel characterize the nature of the Kansfields' complaint?
- Under which Article of the CC&Rs did the Kansfields argue they were entitled to "Similar Treatment"?
- Why was the motion to compel the production of documents denied prior to the hearing?
- Did the ALJ find that the HOA was required to hold a hearing before asking the Kansfields to leave the party? Why or why not?
- What was the final outcome of the Administrative Law Judge's decision?
VI. Essay Prompts for Deeper Exploration
- Policy vs. Governing Documents: Analyze the tension between formal CC&R articles and informal "understandings" or policies created by committees (such as the non-transferability of tickets). To what extent should homeowners be bound by rules not explicitly written in the CC&Rs?
- The Role of Professional Conduct in HOA Management: While the ALJ dismissed the legal claims, the record reflects an apology from management and disciplinary action against the employee involved. Discuss the distinction between "hostile treatment" and "legal violation" within the context of community association law.
- Burden of Proof in Administrative Hearings: Explain the "preponderance of evidence" standard used in this case. Evaluate whether the Kansfields’ evidence (witnesses and video snapshots) met this threshold for any of the five alleged violations.
VII. Glossary of Important Terms
- Administrative Law Judge (ALJ): An official who presides over hearings and adjudicates disputes involving government agencies or statutory petitions.
- CC&Rs (Covenants, Conditions, and Restrictions): The governing documents that establish the rules and regulations for a planned community or homeowners' association.
- Common Area: Land or facilities within a development owned by the HOA for the use and enjoyment of all members (e.g., community centers, parks).
- Motion to Compel: A legal request asking the court/judge to force a party to produce documentation or information.
- Non-exclusive Easement: A right to use a property (like a community center) that is shared with others rather than held by one individual exclusively.
- Petitioners: The parties (the Kansfields) who initiate a legal action or request for a hearing.
- Preponderance of the Evidence: The evidentiary standard in civil cases where a fact is proven if it is shown to be "more probably true than not."
- Respondent: The party (Del Webb) against whom a petition is filed.
- Sanction: A penalty or disciplinary measure imposed for a violation of rules.
Case Participants
Petitioner Side
- Karen Kansfield (Petitioner)
Homeowner who filed the petition alleging multiple CC&R violations by the association. - Marenis Kansfield (Petitioner)
Homeowner and co-petitioner who testified about the Christmas party incident. - Carol Secott (Witness)
Neighbor of the Kansfields who attempted to transfer her Christmas party tickets to them. - John Secott (Resident)
Husband of Carol Secott who submitted a written statement supplement regarding the ticket transfer. - Stacy Brown (Witness)
Resident who witnessed the confrontation at the party and testified for the petitioners.
Respondent Side
- Jason Smith (Respondent Counsel)
Smith & Wamsley, PLLC
Legal counsel representing the Del Webb at Dove Mountain Community Association, Inc. - Linda Corsi (Community Manager)
Associated Asset Management
HOA Community Manager who participated in the hearing and management meetings. - Barb Thurman (HOA Employee)
Del Webb at Dove Mountain Community Association, Inc.
Employee whose enforcement of the ticket policy at the Christmas party led to the dispute. - Mitch Allen (Witness / HOA Employee)
Del Webb at Dove Mountain Community Association, Inc.
Front desk employee who handled Carol Secott's inquiry and testified under subpoena. - Karen Matthews (Management Representative)
Associated Asset Management
AAM representative who participated intermittently via Zoom/Teams in post-incident discussions.
Neutral Parties
- Velva Moses-Thompson (Administrative Law Judge)
Office of Administrative Hearings
Presided over the administrative hearing and issued the final decision. - Gloria Phillips (Witness / Social Committee Member)
Del Webb at Dove Mountain Community Association, Inc.
Social committee member and volunteer who registered the Kansfields at the party. - Susan Nicolson (Commissioner)
Arizona Department of Real Estate
ADRE Commissioner to whom the decision was transmitted.