Case Summary
| Case ID | 25F-H089-REL |
|---|---|
| Agency | Arizona Department of Real Estate |
| Tribunal | Arizona Office of Administrative Hearings |
| Decision Date | 2026-04-27 |
| Administrative Law Judge | NR |
| Outcome | — |
| Filing Fees Refunded | — |
| Civil Penalties | — |
Parties & Counsel
| Petitioner | Yin Macatabas | Counsel | Pro Se |
|---|---|---|---|
| Respondent | Tapestry on Central Condominium Association | Counsel | Monya Cohen, Allison Preston |
Alleged Violations
No violations listed
Video Overview
Audio Overview
Briefing: Macatabas v. Tapestry on Central Condominium Association
Executive Summary
The case of Yin Macatabas v. Tapestry on Central Condominium Association (No. 25F-H089-REL) centers on a dispute over access to association records following a $3.5 million special assessment. The Petitioner, Yin Macatabas, alleged that the Association violated Arizona Revised Statute (A.R.S.) § 33-1258 by failing to provide requested documents—including competitive bids for elevators, lobbies, and HVAC projects—within the mandatory ten-business-day window.
Following evidentiary hearings held on April 2 and April 7, 2026, Administrative Law Judge (ALJ) Nicole Robinson ruled in favor of the Respondent. The decision concluded that the Association had fulfilled its statutory obligations by making the records "reasonably available" through an online owner portal and via physical hand-delivery to the Petitioner's doorstep. Crucially, the tribunal found that certain records requested by the Petitioner, such as lobby and HVAC bids, did not exist at the time of the request and therefore could not be produced. The petition was denied in its entirety on April 27, 2026.
Case Overview and Procedural History
Case Information
| Category | Details |
|---|---|
| Case Number | 25F-H089-REL |
| Petitioner | Yin Macatabas (Unit A123) |
| Respondent | Tapestry on Central Condominium Association |
| Management | First Service Residential |
| Governing Statute | A.R.S. § 33-1258 (Records Disclosure) |
| Presiding Judge | Nicole Robinson (Administrative Law Judge) |
Timeline of Events
- Summer 2023: Petitioner purchases unit A123 at Tapestry on Central.
- January – July 2025: The Association holds bi-monthly board meetings and town halls to discuss a $3.5 million special assessment necessitated by depleted reserves and critical infrastructure needs.
- July 30, 2025: Petitioner submits a formal records request for CC&Rs, bylaws, and all contractor bids/proposals supporting the assessment. A special assessment meeting is held the same evening.
- August 8, 2025: Association staff prepares a physical packet. After the Petitioner fails to pick it up, the General Manager hand-delivers it to the Petitioner’s unit.
- September 3, 2025: Petitioner files a formal petition with the Arizona Department of Real Estate (ADRE).
- April 2 & 7, 2026: Evidentiary hearings conducted via Google Meet and in-person.
- April 27, 2026: Final Administrative Law Judge Decision issued, denying the petition.
Detailed Analysis of Key Themes
1. The Definition of "Reasonably Available"
The central legal tension was whether the Association was required to ensure the Petitioner received the documents or merely made them available. Under A.R.S. § 33-1258, records must be "reasonably available for examination."
- The Portal: The Association argued that uploading documents to the homeowner portal constituted availability. Witness testimony established that elevator bids were on the portal, though the Petitioner claimed she could not find them.
- Physical Delivery: The Association went beyond the statute's requirements by preparing a physical packet and hand-delivering it to the Petitioner's unit on August 8, 2025, when she failed to pick it up.
2. The Scope and Existence of Records
A significant portion of the dispute involved the Petitioner’s request for documents that did not yet exist.
- The Elevator Bids: Two bids for $477,000 each existed for the elevators and were provided.
- Non-Existent Records: Board President Candess Hunter testified that because the Association was in the "design phase" for the lobby and hallway projects, no formal competitive bids had been obtained or approved by the board at the time of the July request.
- HVAC: The HVAC amount in the assessment was based on a reserve study, not a specific contractor bid. The ALJ ruled that the Association cannot be held in violation for failing to produce records that are not in its possession.
3. Financial Instability as Context for Assessment
Testimony from the Board President highlighted the dire financial situation that led to the $3.5 million assessment:
- The Association's reserves had been depleted to approximately $250,000 against a projected $4.5 million in needs.
- A "catastrophe" with the fire system cost over $1 million.
- Insurance providers were threatening cancellation due to the poor condition of the elevators, which would have forced the board to resign and placed the community into receivership.
4. Credibility and Burden of Proof
The Petitioner bore the burden of proving the violation by a "preponderance of the evidence." The ALJ found the Association’s witnesses (the General Manager and Board President) to be credible. Their testimony regarding the preparation and delivery of the documents on August 8, 2025, outweighed the Petitioner’s claim of non-receipt. The Petitioner’s lack of participation in the seven months of preparatory town halls and meetings prior to the vote was also noted as a factor in her misunderstanding of which bids actually existed.
Important Quotes and Context
Regarding the Delivery of Documents
"I did that because um it was going to be a weekend. We were coming up on a deadline. I I felt like it was a courtesy. I felt it would be faster and I went to the door and I delivered the documents." — Kara Tretbar, Former General Manager, explaining the August 8, 2025, delivery to the Petitioner’s condo.
Regarding the Financial State of the Association
"Our reserves were down to almost nothing. We had had a huge catastrophe with our fire system and that it cost depleted our reserves… We were on the brink of receivership." — Candess Hunter, Board President, providing context on why the $3.5 million special assessment was critical.
Regarding the Existence of Requested Bids
"To think that we could possibly even have bids for the C lobby and the A hallways when we didn't have a design for them yet, I it just was beyond me to think that it was possible for anybody to be that confused." — Candess Hunter, Board President, addressing the Petitioner’s request for lobby and hallway bids.
Regarding the Legal Standard
"Description is not proof… Respondent did not establish that the requested records were made available to me in the way they claim." — Yin Macatabas, Petitioner, in her closing argument, emphasizing the lack of an "audit trail" or photo evidence of delivery.
The Tribunal’s Conclusion
"In this case, the credible weight of the evidence established that Respondent made the requested documents reasonably available to Petitioner for examination. Petitioner had access to the owner portal whereby all of the requested documents resided." — Nicole Robinson, Administrative Law Judge, in the Final Decision.
Actionable Insights
For Homeowners’ Associations (HOAs)
- Utilize Portals for Compliance: Maintaining a robust, searchable online portal for CC&Rs, meeting minutes, and bids is a primary defense against claims of withholding records.
- Document Pick-ups and Deliveries: While not strictly required by statute, keeping a delivery log or obtaining a signature when providing physical records can prevent "he-said, she-said" disputes in administrative hearings.
- Clarify Record Non-Existence: When a member requests records that do not exist (e.g., bids for a project still in the design phase), the Association should explicitly state in writing that no such records currently exist.
For Association Members
- Engage Early: The ALJ noted the Petitioner did not attend town halls where the project details were discussed. Early participation can clarify the timeline for when bids and contracts are actually generated.
- Request Portal Assistance: If unable to find documents on a portal, members should formally request assistance or a direct link to the specific folder to demonstrate a good-faith effort to access "reasonably available" records.
- Understand the "Reasonably Available" Standard: Arizona law does not require associations to ensure a member "received" a record, only that the member was given a reasonable opportunity to examine or purchase it.
Contact Information for Related Parties
| Entity | Role | Contact Info |
|---|---|---|
| Arizona Dept. of Real Estate | Commissioner | [email protected] |
| Carpenter Hazlewood Delgado & Bolen | Respondent Counsel | [email protected] |
| Yin Macatabas | Petitioner | [email protected] |
| First Service Residential | Management | [email protected] |
Study Guide: Yin Macatabas v. Tapestry on Central Condominium Association
This study guide provides a comprehensive overview of the administrative hearing case Yin Macatabas v. Tapestry on Central Condominium Association (Case No. 25F-H089-REL). It covers the legal framework, the core dispute regarding records access, and the final judicial determination.
Case Overview and Core Themes
The case centers on a dispute between a condominium owner (Petitioner) and her homeowner association (Respondent) regarding the transparency of a $3.5 million special assessment. The primary legal question was whether the Association violated state law by failing to provide requested records within the statutory timeframe.
Key Legal Framework: A.R.S. § 33-1258
The governing authority in this matter is Arizona Revised Statute § 33-1258, which outlines the requirements for condominium associations regarding record keeping and member access:
- Availability: All financial and other records must be made "reasonably available" for examination by a member or their representative.
- Timeframe: The association has ten business days to fulfill a request for examination or to provide copies of requested records.
- Fees: While associations cannot charge for the review of records, they may charge up to fifteen cents per page for physical copies.
- Exceptions: Certain records may be withheld, such as privileged attorney-client communications, pending litigation, or personal/financial records of specific members or employees.
The Dispute Timeline (2025–2026)
- July 30, 2025: Petitioner submits a formal records request for documents supporting a $3.5 million special assessment.
- August 13, 2025: The statutory 10-business-day deadline for providing the records.
- September 3, 2025: Petitioner files a petition with the Arizona Department of Real Estate (ADRE) alleging a violation.
- April 2 & April 7, 2026: Evidentiary hearings are conducted by the Office of Administrative Hearings (OAH).
- April 27, 2026: Administrative Law Judge (ALJ) Nicole Robinson issues the final decision.
Short-Answer Practice Questions
1. What specific documents did the Petitioner request on July 30, 2025? The Petitioner requested the full CC&Rs and Bylaws, the special assessment justification packet, all contractor bids/proposals for elevator, lobby, hallway, and HVAC projects, detailed financial breakdowns for the $3.5 million assessment, and relevant meeting minutes/voting records.
2. What was the Association’s primary defense regarding the availability of records? The Association argued that the records were "reasonably available" through an online owner portal and that a physical packet of documents was hand-delivered to the Petitioner's unit on August 8, 2025.
3. Why were HVAC and lobby bids not provided to the Petitioner? The Association testified that at the time of the request, these bids did not exist. The Board was still in the process of gathering information or determining designs, and therefore no "association records" for these specific projects had been created yet.
4. What is the "Burden of Proof" in this administrative hearing, and who holds it? The Petitioner holds the burden of proof. She was required to prove by a "preponderance of the evidence" (that the claim is more probable than not) that the Association violated A.R.S. § 33-1258.
5. How did the Administrative Law Judge rule on the hand-delivery of documents? The ALJ found the testimony of the Association’s witnesses credible. Even though the Petitioner claimed she never received the packet, the judge determined the Association fulfilled its duty by making the records available on the portal and attempting hand-delivery.
Essay Prompts for Deeper Exploration
1. Defining "Reasonable Availability" in the Digital Age Analyze the Association’s use of an online owner portal to satisfy A.R.S. § 33-1258. Does the existence of a digital repository satisfy the legal requirement for records to be "reasonably available," even if a member experiences technical difficulties or claims they were not properly instructed on how to navigate the system? Use the testimony of Candess Hunter and Kara Tretbar to support your argument.
2. The Conflict Between Petitioner Testimony and Corporate Records The Petitioner argued that Respondent failed to provide an "audit trail" or physical proof (such as a delivery log or photograph) of the August 8th document delivery. Contrast this with the ALJ’s conclusion that "testimony is evidence." Discuss the weight given to witness credibility versus physical documentation in administrative hearings.
3. Statutory Compliance and Non-Existent Records The Petitioner requested bids for several projects that the Association claimed were not yet finalized or bid out. Explore the legal obligations of an HOA when a member requests documents that do not yet exist. Does a "status update" or "reserve study" suffice when specific competitive bids have not been obtained?
Glossary of Important Terms
| Term | Definition |
|---|---|
| A.R.S. § 33-1258 | The Arizona statute governing the disclosure and availability of condominium association records to its members. |
| Administrative Law Judge (ALJ) | A judicial officer who presides over administrative hearings, such as those conducted by the Office of Administrative Hearings (OAH). |
| Burden of Proof | The obligation of a party (in this case, the Petitioner) to provide enough evidence to support their claim. |
| CC&Rs | Covenants, Conditions, and Restrictions; the governing documents that dictate the rules and operations of the community. |
| Owner Portal | An online digital platform provided by the Association where members can access documents, pay dues, and view community information. |
| Preponderance of the Evidence | The standard of proof used in civil and administrative cases, meaning the evidence shows the fact is more likely true than not. |
| Reserve Study | A financial document used by HOAs to plan for long-term maintenance and replacement of common area components (e.g., HVAC units). |
| Special Assessment | A one-time fee levied on homeowners by an association to fund specific projects or financial shortfalls not covered by regular dues. |
| Tribunal | A body established to settle a certain type of dispute; in this context, the Office of Administrative Hearings. |
The $3.5 Million Question: Lessons in Transparency from the Macatabas v. Tapestry Case
1. Introduction: The High Stakes of HOA Assessments
In the summer of 2025, the homeowners of Tapestry on Central—a 292-unit complex in Midtown Phoenix—found themselves standing at a financial precipice. The Association was on the brink of receivership, reeling from a "fire system catastrophe" that had gutted its reserves. With nearly $4.5 million in looming expenses and only $250,000 in the bank, the Board proposed a staggering $3.5 million special assessment to stabilize the community's future.
For residents, a levy of this magnitude is not merely a line item; it is a significant personal financial blow. In such high-stakes environments, the "right to know" becomes the primary battleground. At the heart of Macatabas v. Tapestry on Central Condominium Association was a fundamental question of transparency: Did the Association violate state law by failing to provide the documentation justifying this massive levy? This case serves as a masterclass in the legal nuances of records disclosure and the practical limits of an HOA’s duty to produce information.
2. The Paper Trail: What Was Requested and Why
On July 30, 2025, Petitioner Yin Macatabas submitted a formal records request following a contentious meeting regarding the assessment. Seeking to verify the "evidence" behind the $3.5 million figure, she requested five specific categories of documents:
- Governing Documents: Full CC&Rs and Bylaws.
- Special Assessment Justification Packet: The information sent to owners explaining the necessity of the levy.
- Competitive Bids: Specific vendor proposals for elevators, lobbies, hallways, and HVAC systems.
- Financial Breakdowns: The data used to calculate the $3.5 million total, specifically distinguishing between "ballparked" provisional estimates based on preliminary reserve studies and actual fixed contracts.
- Board Records: Meeting minutes and voting records related to the assessment’s approval.
3. The "Reasonable Availability" Debate
When the dispute reached the Arizona Office of Administrative Hearings in April 2026, the testimony revealed a classic "he-said/she-said" scenario, further complicated by internal contradictions within the Association’s own management.
Points of Contention
| Point of Contention | Petitioner’s Claims | Respondent’s Testimony |
|---|---|---|
| Document Delivery | Macatabas (Unit A123) testified she never received a physical packet, email, or portal upload of the bids. | GM Kara Tretbar testified she hand-delivered a packet to the door of Unit A123 in the "A Building" at 4:30 PM on August 8, 2025—five days before the legal deadline. |
| Conflicting Accounts | Petitioner highlighted that Tretbar initially testified bids existed by Aug 8, only for the Board President to "correct" her later. | Board President Candess Hunter clarified Tretbar "misspoke"; lobby and HVAC bids did not exist yet as projects were only in the design phase. |
| Audit & Verification | Petitioner argued there was no photo, receipt, or "audit trail" to prove the delivery occurred. | President Hunter retorted: "We’re an HOA; we’re not the police department." The Association argued the law requires "reasonable availability," not a forensic chain of custody. |
| Portal Access | Macatabas claimed she checked the portal and found it empty of the requested bids. | The Association maintained all existing records, including the $477k elevator bids, were uploaded and available to any owner who looked. |
4. Legal Deep Dive: Understanding ARS § 33-1258
The pivot point of this case is ARS § 33-1258, which mandates that association records be made "reasonably available" within 10 business days.
In this instance, Macatabas calculated her deadline as August 13. The Association’s attempted delivery on August 8 was well within that window. However, the more complex legal issue involved the requested HVAC and lobby bids. The Petitioner demanded these records to justify the $3.5 million total, but the Board revealed those figures were "ballparked" from reserve studies—actual vendor bids had not yet been solicited or received.
As a Senior Analyst, I must be clear: The Law does not require the production of ghosts; if a document has not been drafted, it cannot be "reasonably available" for inspection. Administrative Law Judge Nicole Robinson affirmed that provisional estimates or "ballpark" figures used for planning are not corporate records subject to production until a formal, written bid is actually received by the Association.
5. The Verdict: Why the Judge Denied the Petition
On April 27, 2026, Judge Robinson rendered her decision in favor of the Association. The ruling focused on the "Reasonably Available" standard rather than the disputed physical delivery.
The Judge found that the Association met its burden by maintaining the documents on the online owner portal. Even though the hand-delivery to the "A Building" was contested, the portal provided a "secondary layer of compliance" that satisfied the statute. Because the records were accessible digitally, the Association was not in violation of the 10-day rule. Consequently, the petition was denied, and the Association was not required to reimburse the Petitioner’s filing fee.
6. Essential Takeaways for Homeowners and HOA Boards
The Macatabas case provides a roadmap for navigating transparency in a digital age:
- Digital Portals as the Gold Standard: For HOA Boards, a well-maintained owner portal is your best legal shield. If a document is uploaded, it is generally considered "reasonably available," mooting disputes over lost mail or unrecorded hand-deliveries.
- The Limits of Disclosure: Boards are not required to produce documents that don't exist. Preliminary figures from a reserve study are planning tools, not "corporate records." Until a vendor puts pen to paper, there is no "bid" to disclose.
- The "Reasonably Available" Two-Way Street: This standard implies a duty of inquiry for the homeowner. While the Board must provide access, the owner has a responsibility to check the provided resources (like the portal) before alleging a statutory violation.
- Communication is Key: The friction in the "A Building" might have been avoided if the Association had sent a simple follow-up email confirming the August 8 delivery. Clear instructions on exactly where to find documents on the portal can prevent costly litigation.
7. Conclusion: The Path Forward
The $3.5 million question at Tapestry on Central highlights the inevitable tension between a Board’s emergency duty to save a community from receivership and a homeowner's right to verify the costs. This case sets a clear precedent: while associations must be transparent, "reasonable availability" is a functional standard, not a requirement for obsessive bookkeeping. When both sides embrace proactive communication over a "police department" mentality, the spirit of the community can survive even the most catastrophic financial challenges.
Case Participants
Petitioner Side
- Yin Macatabas (Petitioner)
Tapestry on Central Condominium Association
Condominium owner
Respondent Side
- Monya Cohen (Attorney)
Carpenter Hazlewood Delgado & Bolen LLP
Counsel for Respondent - Allison Preston (Attorney)
Carpenter Hazlewood Delgado & Bolen LLP
Co-counsel for Respondent - Kara Tretbar (Witness)
First Service Residential
Former General Manager at Tapestry on Central - Candess Hunter (Witness)
Tapestry on Central Condominium Association
President of the Association's Board of Directors
Neutral Parties
- Samuel Fox (Administrative Law Judge)
Office of Administrative Hearings
Issued preliminary continuances and orders - Nicole Robinson (Administrative Law Judge)
Office of Administrative Hearings
Presided over the hearings and issued the final decision - Susan Nicolson (Commissioner)
Arizona Department of Real Estate