Case Summary
| Case ID | 15F-H1515003-BFS |
|---|---|
| Agency | DFBLS |
| Tribunal | OAH |
| Decision Date | 2015-07-07 |
| Administrative Law Judge | Tammy L. Eigenheer |
| Outcome | partial |
| Filing Fees Refunded | $550.00 |
| Civil Penalties | $0.00 |
Parties & Counsel
| Petitioner | John & Debborah Sellers | Counsel | — |
|---|---|---|---|
| Respondent | The Crossings at Willow Creek | Counsel | — |
Alleged Violations
A.R.S. § 33-1805
Outcome Summary
The ALJ concluded that Petitioners established a violation regarding the Giambanco affidavit and Manager's Report, as these were association records not provided. However, Petitioners failed to establish violations regarding other requested documents (insurance, policy amendments, bids) as the evidence showed these documents did not exist or were not in Respondent's possession at the time of the request.
Why this result: For the specific records not awarded, the ALJ found the documents did not exist or were not retained by the Respondent at the time of the request.
Key Issues & Findings
Failure to provide records (Giambanco affidavit and Manager's Report)
Petitioners alleged Respondent failed to provide requested documents (affidavit, insurance records, policy amendments, RV road access, manager's report, and bids) within the statutory 10-day timeframe.
Orders: Respondent is ordered to comply with A.R.S. § 33-1805 and provide Petitioners with copies of the Giambanco affidavit and the Manager's Report within ten days. Respondent is ordered to pay Petitioners their filing fee of $550.00.
Filing fee: $550.00, Fee refunded: Yes
Disposition: petitioner_win
Video Overview
Audio Overview
Decision Documents
15F-H1515003-BFS Decision – 447655.pdf
15F-H1515003-BFS Decision – 453308.pdf
15F-H1515003-BFS Decision – 447655.pdf
15F-H1515003-BFS Decision – 453308.pdf
Briefing Document: Sellers vs. The Crossings at Willow Creek
Executive Summary
This briefing document analyzes the administrative law case John & Debborah Sellers vs. The Crossings at Willow Creek (No. 15F-H1515003-BFS). The dispute centered on an allegation that the Respondent, a homeowners' association, violated Arizona Revised Statutes (A.R.S.) § 33-1805 by failing to provide various association records requested by the Petitioners in January 2015.
The Administrative Law Judge (ALJ) determined that the Respondent failed to comply with the statute regarding two specific documents: the "Giambanco affidavit" and the "Manager’s Report." While the Respondent argued these documents were either not in their possession or did not contain useful information, the ALJ ruled that accessibility and content utility do not negate the statutory obligation to provide records. Consequently, the Respondent was ordered to produce the documents and reimburse the Petitioners for their $550.00 filing fee. The decision was certified as final on August 18, 2015.
Procedural History
- January 29, 2015: Petitioners emailed a formal records request to the property management company, AMCOR.
- February 27, 2015: Petitioners filed a petition with the Department of Fire, Building and Life Safety alleging statutory violations.
- June 17, 2015: A formal hearing was held before ALJ Tammy L. Eigenheer.
- July 7, 2015: The ALJ issued a decision finding the Respondent in partial violation of A.R.S. § 33-1805.
- August 18, 2015: The decision was certified as the final administrative action after the Department of Fire Building and Life Safety took no action to modify or reject the ruling.
Analysis of Records Request and Findings
The following table details the seven items requested by the Petitioners and the ALJ’s findings for each:
| Requested Record | Respondent’s Defense | ALJ Finding / Outcome |
|---|---|---|
| 1. Giambanco Affidavit (2007) | Not in Respondent's possession; questioned the Petitioners' need for it. | Violation. The document was an association record accessible via legal counsel. The "need" for the document is irrelevant. |
| 2. Employee Dishonesty Insurance Records | Not in possession initially; later obtained from the carrier and offered to Petitioners. | No Violation. Petitioners failed to prove the document existed in Respondent's possession at the time of the request. |
| 3. Member Notification Policy Amendments | No such policy or amendments existed. | No Violation. Petitioners failed to prove the documents existed. |
| 4. RV Road Access Records | Provided a payment document for a sign; did not retain the actual invoice. | No Violation. Petitioners failed to prove the document existed at the time of the request. |
| 5. Manager’s Report (Jan 21, 2015) | Claimed pages were blank or only contained bullet points; utility was questioned. | Violation. The report existed in the Board Packet. Content utility is not a basis for denial. |
| 6. Competing Management Bids | Bids were destroyed after AMCOR was selected. | No Violation. The documents did not exist at the time of the request. |
| 7. Statements per ARS 10.11620 | Petitioners conceded this issue was moot. | Moot. No ruling required. |
Key Themes and Analysis
1. The Scope of "Association Records" and Accessibility
A central theme of the ruling is that an association’s duty to provide records extends beyond documents physically present in their office. The ALJ clarified that if a record is held by the association’s legal counsel, it is considered "accessible" and remains an association record. The Respondent’s failure to contact their attorneys to retrieve the Giambanco affidavit was a primary factor in the finding of a violation.
2. Physical vs. Electronic Record Management
The case highlighted a transition in the association’s record-keeping. When the Respondent was self-managed, records were stored electronically (Google.docs and thumb drives). However, upon hiring AMCOR, these electronic records were printed into hard copies. The ALJ ruled that while the electronic versions might still exist on the internet, they no longer constituted the "association’s records" once the management company elected to maintain only hard copies for inspection and production.
3. Record Retention vs. Statutory Production
The Petitioners argued that the Respondent violated its own record retention policy by destroying competing bids and failing to keep invoices. However, the ALJ noted that a violation of a retention policy does not automatically constitute a violation of A.R.S. § 33-1805. The statute governs the production of existing records; it does not mandate the creation or preservation of records that no longer exist, regardless of why they were destroyed.
Important Quotes and Legal Context
Statutory Requirement for Production
"The association shall have ten business days to fulfill a request for examination. On request for purchase of copies of records… the association shall have ten business days to provide copies of the requested records." — A.R.S. § 33-1805(A)
On Accessibility of Records
"While the affidavit may not have been in Respondent’s possession at the time of the request, it was an association record that was accessible to Respondent had it sought to obtain a copy from counsel." — Conclusion of Law ¶ 5
On the Irrelevance of Document Content
"Whether that information would be useful to anyone is not a basis to deny the request. Again, Respondent did not establish that the document was covered by an exception to the statute…" — Conclusion of Law ¶ 6 (regarding the Manager's Report)
On the Burden of Proof
"Petitioners bear the burden of proving by a preponderance of the evidence that Respondent violated A.R.S. § 33-1805." — Conclusion of Law ¶ 2
Recommended Order and Final Action
The ALJ recommended, and the Office of Administrative Hearings certified, the following orders:
- Production of Records: Respondent must provide the Giambanco affidavit and the Manager’s Report within ten days of the Order.
- Financial Restitution: Respondent must pay the Petitioners $550.00 (the cost of the filing fee) within 30 days of the effective date.
Actionable Insights
- Proactive Document Retrieval: Associations must realize that records held by third-party agents (such as attorneys or past management companies) are still subject to member inspection requests under A.R.S. § 33-1805.
- Utility is Not a Defense: Associations cannot withhold records based on the belief that the records contain "useless" information or bullet points, provided the records do not fall under specific statutory exceptions (e.g., privileged legal advice).
- Proof of Existence: Petitioners in these matters must be prepared to prove that the records they are seeking actually exist. The court cannot order the production of documents that have been destroyed, even if that destruction was arguably in bad faith or against a retention policy.
- Management Transitions: When moving from self-management to a professional management company, associations should clearly define which medium (electronic or physical) constitutes the official record to ensure compliance with inspection requests.
Study Guide: Sellers v. The Crossings at Willow Creek (Case No. 15F-H1515003-BFS)
This study guide provides a comprehensive overview of the administrative law proceedings regarding a dispute between homeowners and their homeowners association (HOA). It covers the legal standards for records requests, the specific findings of the Administrative Law Judge (ALJ), and the resulting legal obligations.
Key Concepts and Case Summary
1. Legal Basis: A.R.S. § 33-1805
The central legal statute in this case is A.R.S. § 33-1805, which governs the management of records for planned community associations. Under this statute:
- Availability: All financial and other records of an association must be made reasonably available for examination by a member or their designated representative.
- Timeframes: Associations have ten business days to fulfill a request for examination or to provide copies of requested records.
- Fees: Associations may charge for copies, but the fee cannot exceed fifteen cents per page.
2. Burden of Proof
In administrative hearings of this nature, the Petitioners (the homeowners) bear the burden of proving their case by a preponderance of the evidence. This means they must demonstrate that it is "more probable than not" that the Respondent violated the law.
3. Record Possession vs. Accessibility
A key legal finding in this case was that an association is responsible for records that are "accessible" even if they are not in the association's immediate physical possession. If a document (such as a legal affidavit) is held by the association's counsel, it is still considered an association record that must be produced upon request.
4. Destruction and Existence of Records
The ALJ determined that an association cannot be found in violation of A.R.S. § 33-1805 for failing to produce documents that:
- Do not exist: Such as policies that were never formally adopted.
- Have been destroyed: Such as competing bids that were discarded after a contract was awarded.
- Are not retained: Such as specific invoices for which no copy was kept.
Short-Answer Practice Questions
- Who were the Petitioners and the Respondent in this case?
- What was the specific statutory violation alleged by the Petitioners?
- According to A.R.S. § 33-1805, how many business days does an association have to provide requested copies of records?
- How much was the filing fee paid by the Petitioners to the Department of Fire, Building and Life Safety?
- Why did the ALJ rule that the failure to provide the "Giambanco affidavit" was a violation, even though the Respondent did not have it in their immediate possession?
- What happened to the competing bids from Hoamco, Liberty Management, and G&D Development?
- What was the Respondent’s initial claim regarding pages 21–23 of the Board Package (the Manager’s Report), and how did they later clarify this?
- Did the ALJ find that the Respondent was required to allow inspection of electronic records on Google.docs? Why or why not?
- What specific documents was the Respondent ordered to provide within ten days of the final Order?
- If the Department of Fire, Building and Life Safety took no action on the ALJ’s decision by August 12, 2015, what was the legal result?
Essay Questions for Deeper Exploration
1. The Scope of Association Records
The Respondent argued they did not know why the Petitioners needed the Giambanco affidavit. Analyze the ALJ's conclusion regarding the relevance of a member's motive when requesting records under A.R.S. § 33-1805. Does the association have the legal right to vet the necessity of a request before fulfilling it?
2. Record Retention Policies vs. Statutory Compliance
During the hearing, Mr. Sellers presented a record retention policy that he claimed the Respondent failed to follow. Discuss the ALJ’s distinction between a violation of an internal record retention policy and a violation of A.R.S. § 33-1805. Why did the ALJ rule that the retention policy was not relevant to the statutory determination?
3. Electronic vs. Physical Records Management
The Respondent transitioned from self-management to using a professional management company (AMCOR), during which electronic records were printed into hard copies and the electronic versions were no longer updated. Evaluate the legal implications of this transition as it relates to a member’s right to inspect records. How does the medium (electronic vs. hard copy) affect the association's obligations?
Glossary of Important Terms
| Term | Definition |
|---|---|
| Administrative Law Judge (ALJ) | An official who presides over an administrative hearing, hears evidence, and issues a decision or recommended order. |
| AMCOR | AMCOR Property Professionals, Inc., the property management company hired by The Crossings at Willow Creek. |
| A.R.S. § 33-1805 | The Arizona Revised Statute that mandates the availability of association records to its members. |
| Association Record | Any financial or other document related to the operation of a homeowners association that is subject to member inspection. |
| Giambanco Affidavit | A specific legal document from 2007, signed by a board member, which became a central point of contention in the records request. |
| Manager’s Report | A document (or section of a Board Package) outlining updates from the property management company; in this case, it consisted of specific bullet points for discussion. |
| Petitioners | The parties who file a complaint or petition (in this case, John and Debborah Sellers). |
| Preponderance of the Evidence | The evidentiary standard in civil and administrative cases where a fact is proven if it is more likely than not to be true. |
| Respondent | The party against whom a petition or complaint is filed (in this case, The Crossings at Willow Creek). |
| Statutory Timeframe | The legally mandated period within which an action must be taken (e.g., ten business days for record production). |
Transparency at The Crossings: A Case Study in Homeowner Rights and Record Access
1. Introduction: The Conflict Over Disclosure
In the realm of planned communities, transparency is not a courtesy—it is a statutory mandate. Yet, all too often, homeowners are met with stonewalling and administrative "runarounds" when they attempt to exercise their right to oversight. Such was the case for John and Debborah Sellers, who in early 2015 found themselves locked in a legal battle with "The Crossings at Willow Creek" homeowners association.
The dispute centered on the association’s failure to produce vital records within the ten-business-day window required by Arizona Revised Statute (A.R.S.) § 33-1805. What began as a standard records request escalated to a formal hearing before the Office of Administrative Hearings on June 17, 2015. The resulting decision, certified as final on August 18, 2015, serves as a landmark reminder that an HOA cannot hide behind its legal counsel or its management company to evade the law.
2. The 10-Day Rule: Understanding A.R.S. § 33-1805
The legal backbone of this case is A.R.S. § 33-1805, which establishes the "Homeowner’s Bill of Rights" regarding association records. As synthesized from the Administrative Law Judge’s (ALJ) Conclusions of Law, the statute imposes the following strict obligations:
- Broad Availability: All financial and other records of the association must be made "reasonably available" for examination by any member or their designated representative.
- The Ten-Day Mandate: The association has precisely ten business days to fulfill a request for either the examination of records or the delivery of copies.
- Capped Costs: While the act of reviewing records must be free of charge, the association may charge a copying fee, strictly limited to a maximum of fifteen cents per page.
- Mandatory Disclosure: Unless a document falls under specific, narrow legal exceptions (such as attorney-client privilege or personal privacy), it must be produced regardless of the board's opinion on its utility.
3. The Information Gap: What the Homeowners Requested
On January 29, 2015, the Sellers—one of whom is a trained banker—submitted a written request for seven specific categories of records. Their background in finance made the discrepancies they observed in the 2014 accounts particularly concerning.
| Requested Document | Brief Description/Context |
|---|---|
| 1. Giambanco Affidavit | A November 2007 document signed by Board Member Peter Giambanco, prepared by the association's counsel (Ekmark & Ekmark) for a prior OAH hearing. |
| 2. Employee Dishonesty Insurance | Policy copies and communications regarding additional coverage approved at the October 1, 2013, Board meeting. |
| 3. Notification Policy Amendments | Records regarding a June 6, 2013, policy update involving member notification of Board meetings via post. |
| 4. RV Road/Pioneer Park Access | Records and invoices regarding the closure of public access to Pioneer Park via the Association-owned RV road. |
| 5. Manager’s Report | The report and contemporaneous notes from the January 21, 2015, Board Meeting (pages 21–23 of the Board Package). |
| 6. Competing Management Bids | Written proposals from Hoamco, Liberty Management, and G&D Development (other than the winning firm, AMCOR). |
| 7. A.R.S. § 10-11620 Statements | Explanatory statements regarding accounting changes; the Sellers noted the 2014 accounts differed substantially in format. (Later deemed moot during the hearing as info was eventually provided). |
4. Defense vs. Reality: The Association’s Arguments
During the proceedings, the Association relied on a defense of "non-existence" and "loss of possession," arguments that the Judge viewed with varying degrees of skepticism.
The Miracle of the Missing Policy
Regarding the "Employee Dishonesty Insurance," the Association initially claimed it had no records. However, once the Sellers filed their petition, the Association "miraculously" contacted the insurance carrier, obtained the documents, and offered them months later. This highlights a common HOA tactic: claiming a record doesn't exist simply because it isn't currently in the desk drawer of the board president.
The Case of the Destroyed Bids
The Association admitted that once AMCOR was selected as the management company, the competing bids from Hoamco, Liberty, and G&D Development were destroyed. While the Judge ruled this was not a violation of A.R.S. § 33-1805—because the records did not exist at the time of the request—this is a cautionary tale for homeowners. The law only requires the production of records that exist; it does not necessarily punish the prior "proper" destruction of documents unless a specific retention statute is proven.
Electronic vs. Hard Copy: A Warning
The Sellers argued that because the records were once maintained on Google.Docs and a thumb drive, they should be accessible electronically. However, management (AMCOR) testified they had converted everything to hard copies. The ALJ ruled that once an HOA chooses to maintain its records in hard copy format to facilitate inspection, it is not legally required to provide them in an electronic format it no longer utilizes.
5. Precedent Set: Why Possession Does Not Equal Ownership
The ALJ found the Association in direct violation of state law regarding two specific items. These rulings set a critical precedent for homeowner rights.
Constructive Possession: The Giambanco Affidavit
The Association tried to deflect responsibility by claiming they didn't have the 2007 affidavit—their lawyers, Ekmark & Ekmark, did. The Judge flatly rejected this, establishing the principle of constructive possession: If a document is held by the Association’s agents (lawyers or managers), it is an accessible "association record." Furthermore, the Association’s query into why the Sellers wanted the affidavit was ruled irrelevant. An HOA is not a gatekeeper of motive; if the record is requested, it must be produced.
The "Useless" Manager’s Report
The Association initially claimed pages 21–23 of the Board Package were blank. They later admitted the pages contained bullet points for the manager’s discussion topics but argued the info wasn't "useful." The Judge ruled that utility is not a legal basis for withholding documents. If the document contains information—even just bullet points—it is a record subject to disclosure.
6. The Final Order: Restoring Accountability
On July 7, 2015, the Administrative Law Judge issued an order designed to penalize the Association’s delays and restore the Sellers' rights:
- Mandatory Production: The Association was ordered to provide the Giambanco affidavit and the Manager’s Report within ten days.
- Cost-Shifting Reimbursement: Under A.R.S. § 41-2198.01, the Association was ordered to reimburse the Sellers their $550.00 filing fee. While the Association may view this as a penalty, the law views it as a necessary restoration of the homeowners' finances after being forced to litigate for records they were legally entitled to from the start.
7. Conclusion: The Homeowner's Bill of Rights for Record Access
The Sellers v. The Crossings at Willow Creek case is a blueprint for how homeowners can successfully challenge HOA secrecy. The key takeaways form a modern "Bill of Rights" for record access:
- Agents’ Files are Association Files: Records held by your HOA's attorney or management company are legally "in the possession" of the HOA.
- Motive is Legally Irrelevant: You do not need a "good reason" to see your Association's records. The board cannot demand a justification.
- The 10-Day Clock is Absolute: Associations cannot use administrative transitions or lawyer delays to bypass the ten-business-day deadline.
- Content Trumps Form: Whether a report is a polished document or a page of bullet points, if it belongs to the Association, it belongs to the members.
Transparency is the only antidote to community mismanagement. When an HOA fails to provide the "paper trail," the law provides the hammer. Homeowners should never hesitate to demand the accountability they are guaranteed by statute.
Case Participants
Petitioner Side
- John Sellers (petitioner)
Appeared on own behalf - Debborah Sellers (petitioner)
Appeared on own behalf
Respondent Side
- Brenda Dozier (representative)
The Crossings at Willow Creek
Appeared on behalf of Respondent - Peter Giambanco (board member)
The Crossings at Willow Creek
Appeared on behalf of Respondent - Dennis May (property manager)
AMCOR Property Professionals, Inc.
President of AMCOR - Mrs. Giambanco (unknown)
The Crossings at Willow Creek
Alleged note keeper for board meetings - Robin Thomas (property manager)
AMCOR Property Professionals Inc
Copied on final certification
Neutral Parties
- Tammy L. Eigenheer (ALJ)
Office of Administrative Hearings - Debra Blake (Interim Director)
Department of Fire, Building and Life Safety - Greg Hanchett (Interim Director)
Office of Administrative Hearings
Certified the decision - Joni Cage (staff)
Department of Fire, Building and Life Safety
c/o for Debra Blake - Rosella J. Rodriguez (clerk)
Office of Administrative Hearings
Signed mailing certification