The Gregory M and Donna P Hulbert Family Trust dated May 25, 1995 v.

Case Summary

Case ID 24F-H055-REL
Agency
Tribunal
Decision Date 2025-01-21
Administrative Law Judge SF
Outcome complete
Filing Fees Refunded
Civil Penalties

Parties & Counsel

Petitioner The Gregory M and Donna P Hulbert Family Trust dated May 25, 1995 Counsel
Respondent The Summit at Copper Square Condominium Association Counsel

Alleged Violations

No violations listed

Video Overview

Audio Overview

Decision Documents

24F-H055-REL Decision – 1214040.pdf

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24F-H055-REL Decision – 1218977.pdf

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24F-H055-REL Decision – 1218981.pdf

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24F-H055-REL Decision – 1219895.pdf

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24F-H055-REL Decision – 1235253.pdf

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24F-H055-REL Decision – 1264402.pdf

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Briefing Document: Hulbert Family Trust v. The Summit at Copper Square Condominium Association

Executive Summary

This briefing document analyzes the consolidated administrative matters (Nos. 24F-H049-REL and 24F-H055-REL) involving the Gregory M. and Donna P. Hulbert Family Trust (the "Petitioner") and The Summit at Copper Square Condominium Association (the "Association" or "Respondent"). The case, presided over by Administrative Law Judge (ALJ) Samuel Fox, centers on allegations of fiduciary neglect, financial mismanagement, and violations of the Association’s Declaration (CC&Rs).

The Petitioner, represented by Donna Hulbert, argues that the Association’s Board of Directors has failed in its stewardship of a 23-story residential high-rise. Key grievances include a multi-year delay in addressing structural damage caused by a swimming pool leak, a critically underfunded reserve and operating budget, and unauthorized modifications to common areas. The Respondent contends that these matters fall within the Board’s broad discretionary powers and that they have acted reasonably by following the advice of hired professionals.

Detailed Analysis of Key Themes

1. Structural Integrity and Maintenance Delays

The central physical issue involves a persistent leak from the fifth-floor swimming pool area through an 18-inch concrete slab into the fourth-floor garage ceiling.

  • Timeline of Neglect: Evidence suggests damage was noted as early as January 2020. Despite recommendations for investigation in 2022, no formal forensic investigation occurred until September 2023.
  • Expert Findings: Reports from Jervasio (April and July 2024) identified water infiltration causing ongoing damage, including rebar corrosion (evidenced by staining) and deterioration of the slab.
  • Controversy of Action: The Petitioner alleges the Board intentionally delayed remediation by seeking redundant opinions from the same firm. The Respondent argues the delay was necessary to identify the specific source of the leak, which has only recently been repaired.
  • Long-term Risks: Experts indicate that while there is no immediate loss of slab strength, the deterioration is progressive due to chloride ions from pool water adhering to the rebar, which continues to corrode even after the leak is stopped.
2. Financial Stewardship and Budgetary Practices

The Petitioner presents a detailed critique of the Association's financial health, alleging the Board ignores standard accounting and management practices provided by their management company, First Service.

  • Operating Fund Deficiencies: Management recommends an operating account funded at three times monthly expenses. The Petitioner alleges it is currently funded at approximately 0.3 times expenses (30%).
  • Reserve Fund Crisis: The Petitioner calculates that if all required reserve projects for the current year are executed, the reserves will be exhausted, potentially leaving a $150,000 deficit. The current funding level is estimated at 25-29%, whereas a level below 30% is considered a high risk for special assessments.
  • Budgeting Methodology: Allegations state the Board sets the budget based on the prior year's budget plus a flat 7.5% increase, rather than using "actual" historical expenditures. This has led to significant overruns, specifically in plumbing/water damage (budgeted $20k vs. ~$89k actual in 2023).
  • Reserve Borrowing: To cover operating shortfalls, the Association reportedly borrowed nearly $400,000 from the reserve fund between 2022 and 2023.
3. Declaration Violations and Common Area Use

The dispute extends to the Board’s interpretation of the Association's Declaration regarding common elements.

  • The "Puppy Potty": The Board installed a dog pad on the roof. The Petitioner argues this violates Article 5 of the Declaration, which prohibits pets on common areas except for ingress and egress through specific service areas.
  • Third-Party Access: The Board allowed news crews onto common areas during the Diamondbacks' playoffs. The Petitioner contends the Declaration limits common area access to owners and their guests, and the Board lacks the unilateral authority to grant easements to strangers for media purposes.
  • Governance Discretion: The Respondent argues the Board has the "sole discretion" regarding the use, maintenance, and repair of common areas.
4. Transparency and Governance

Petitioner claims a systematic effort to marginalize homeowner participation:

  • Meeting Conduct: Meeting agendas are described as lacking specifics. Homeowners are limited to 30 minutes of total collective comment.
  • Information Access: The Petitioner alleges critical reports (like the Jervasio structural report) were withheld until forced by formal document requests.
  • Remote Access: The Board recently eliminated remote access (Google Meet/Teams) for board meetings, which the Petitioner views as an attempt to silence opposition from non-resident owners.

Important Quotes

Donna Hulbert (Petitioner)

"In large part, the most important evidence here today is that there has been leaking from the fifth floor swimming pool area down through an 18-inch concrete slab to the fourth floor garage ceiling… It’s been going on for over five years."

"We have an operating account that according to our management company should be funded at three times operating expenses. It is funded at 0.3 times operating expenses."

"As early as January of 2020, there was evidence of damage… the deterioration would continue… if not remediated, there would be loss of strength of a concrete slab."

"You don’t just get to as the board president, no matter how well-meaning, disregard all the documents and put a puppy potty on the roof."

Darl Wilson (Respondent Counsel)

"These are board decisions where the board has a lot of discretion, especially in the budgetary and the repairs… The CC&R specifically states that the repairs and maintenance are the sole discretion of the board."

"Just because there’s leaking and cracking doesn't necessarily mean that there is a structural problem that needs to be repaired. Concrete cracks and leaks all the time."

"Miss Hulbert wants her budget her way and she wants things to be ran at the complex her way. And even if she was a board member, she doesn't get it her way."

Administrative Law Judge Samuel Fox

"My power to order things is extremely limited to requiring that they follow the documents and the law… I cannot create an enforceable order for them to do anything in particular."

Summary of Financial Data Points

Category Recommended/Budgeted Actual/Reported
Operating Fund Level 3.0x Monthly Expenses 0.3x Monthly Expenses
Reserve Funding Level Fully Funded (~$5M range) 25% – 29% Funded
Plumbing/Water Repair (2023) $20,000 ~$89,000
Legal Expenses (2023) $20,000 $35,000
Reserve Borrowing N/A ~$400,000 (to cover operations)
Billboard Revenue (2023) N/A $120,000 – $160,000
Unbudgeted Tax Payment $0 ~$36,000

Actionable Insights

  • Structural Remediation: Destructive testing (coring) was scheduled to begin in late August 2024. The results of this testing are critical for determining the extent of rebar corrosion and the necessary scope of remediation.
  • Fiscal Correction: The Association's reliance on reserve borrowing to fund operating expenses is unsustainable. A transition to budgeting based on actual historical costs—particularly for recurring water and plumbing issues—is necessary to prevent future deficits.
  • Reserve Stabilization: At a funding level near 25%, the Association faces a high probability of a special assessment. The Board must reconcile the "fully funded" recommendations of the reserve study with current spending on capital improvements.
  • Legal Compliance: If the Board wishes to maintain the roof-top dog pad or allow third-party media access, they may need to seek a formal amendment to the Declaration to avoid ongoing claims of breach of fiduciary duty.
  • Transparency Protocols: Improving the specificity of meeting agendas and providing proposals to homeowners in advance of votes would mitigate claims of "governance by whim" and ensure meaningful homeowner participation.

Study Guide: The Hulbert Family Trust v. The Summit at Copper Square Condominium Association

This study guide provides a comprehensive overview of the administrative hearing regarding the dispute between The Gregory M and Donna P Hulbert Family Trust (Petitioner) and The Summit at Copper Square Condominium Association (Respondent). It explores issues of high-rise structural maintenance, fiduciary duties in association management, and the financial complexities of reserve funding.


I. Overview of the Administrative Proceeding

The matter involves consolidated cases (No. 24F-H049-REL and 24F-H055-REL) heard in the Office of Administrative Hearings (OAH). The OAH is an independent state agency authorized under ARS § 41-1092 to conduct hearings regarding state regulations.

Key Entities and Parties
  • The Petitioner: Donna Hulbert, representing her family trust as a homeowner at The Summit.
  • The Respondent: The Summit at Copper Square Condominium Association, a 23-story residential high-rise managed by First Service Residential.
  • Presiding Official: Administrative Law Judge (ALJ) Sam Foss (also referred to as Samuel Fox in documents).
  • Central Argument: The Petitioner alleges the Board of Directors failed in its stewardship, specifically regarding structural repairs, financial budgeting, and adherence to the community’s Declaration (CC&Rs).

II. Key Concept: Structural Integrity and the "Duty to Maintain"

A primary point of contention is the physical maintenance of the common elements, specifically an ongoing leak from the fifth-floor pool area.

Timeline of the Structural Issue
Date Event
January 2020 Initial evidence of damage/cracking noted in the fourth-floor garage ceiling.
2022 Area re-investigated; cracks noted to have extended.
September 2023 Initial forensic investigation by a registered architect.
January 2024 Additional investigation conducted by Jervasio (engineering firm).
April 2024 Report by Ward Holland (Jervasio) indicates water infiltration is causing ongoing damage to the structural slab.
July 2024 Second Jervasio report (Jack Gordon) confirms deterioration and recommends destructive testing (core samples).
August 2024 Destructive testing scheduled to begin.
Technical Considerations
  • Concrete Slab: The pool area sits above an 18-inch concrete slab that separates the pool from the garage.
  • Corrosion Mechanism: Chlorinated water from the pool seeps into the concrete, causing chloride ions to bond with and corrode the steel rebar within the slab. This process continues even if the leak is stopped because the chemicals remain in the concrete.
  • Destructive vs. Visual Testing: Visual inspections only identified staining and cracking. Destructive testing involves "coring" samples of the concrete for laboratory analysis to determine the extent of rebar corrosion and loss of structural strength.

III. Key Concept: Financial Stewardship and Reserve Funding

The Petitioner argues that the Board violated Article 7 of the Declaration, which requires the adoption of a budget that estimates total funds needed for common expenses and adequate reserves.

Financial Health Metrics
  1. Operating Reserves: Management recommendations suggest an operating account should hold three times monthly operating expenses. Evidence suggests the Association’s account was funded at approximately 0.3 times expenses.
  2. The "30% Rule": Reserve studies and management advice indicate that if reserves fall below 30% funding, the association faces a high risk of a "special assessment" (an unplanned fee charged to all owners).
  3. Revenue vs. Expense Budgeting: The Petitioner alleges the Board used "surface level" planning—raising rates by a flat percentage (7.5%) rather than analyzing actual historical costs (e.g., plumbing and water damage repairs consistently exceeded their $20,000 budget, reaching nearly $90,000).
Accounting Discrepancies Cited
  • Billboard Income: The Association received over $120,000 (up to $170,000 in some years) from billboards. Taxes on this income were reportedly not estimated or paid quarterly as required by corporate tax rates, leading to unplanned lump-sum payments ($36,000).
  • Reserve Borrowing: The Board allegedly borrowed nearly $400,000 from the reserve account to cover operating shortfalls in previous years.
  • Accrual Errors: Invoices (such as an insurance deposit and a $35,400 plumbing bill) were reportedly held for months due to cash flow issues or misclassified across fiscal years to make balance sheets appear healthier.

IV. Key Concept: Adherence to the Declaration (CC&Rs)

Disputes arose over the Board's discretion versus the mandatory language of the Association's governing documents.

  • Article 5: States the Association shall maintain, repair, and replace all common elements. The Petitioner argues this is a mandatory duty, not a discretionary choice for the Board.
  • Common Area Usage: The Declaration prohibits pets on common areas except for "ingress and egress" (entering and exiting). The Board allowed a "dog pad" on the roof.
  • Third-Party Access: The Petitioner challenged the Board's decision to allow news crews onto common areas during baseball playoffs, citing the Declaration's clause that common areas are for owners and their guests.
  • Transparency: Issues were raised regarding meeting notices that lacked specific proposals or writing, and the decision to limit or remove remote (virtual) access to board meetings.

V. Short-Answer Practice Questions

  1. What is the legal basis for the Office of Administrative Hearings' authority in this case?
  • Answer: The OAH is authorized under ARS section 41-1092 to conduct hearings arising out of state regulations, including condominium act disputes.
  1. Why did the Petitioner argue that stopping the pool leak was insufficient to stop the structural damage?
  • Answer: Because the chlorinated water introduced chloride ions into the 18-inch concrete slab, which continue to corrode the rebar even after the water source is removed.
  1. According to the Petitioner, what is the "straw man" defense used by the Respondent?
  • Answer: The Respondent characterized the Petitioner as a "disgruntled homeowner" to dismiss her claims, rather than addressing the factual merits of the maintenance and financial allegations.
  1. What specific financial risk occurs when an Association’s reserves fall to 20-30%?
  • Answer: It creates a high likelihood of a special assessment, and property values may decline as the units are viewed as "fire sale" risks.
  1. How did the Board justify its decisions regarding repairs and budgeting?
  • Answer: The Board argued they have "sole discretion" under the CC&Rs and that they were following the advice of hired professionals.

VI. Essay Prompts for Deeper Exploration

  1. Mandatory Duty vs. Board Discretion: Compare the Petitioner’s interpretation of Article 5 (the duty to maintain) with the Respondent’s assertion of "sole discretion." At what point does a Board’s delay in maintenance constitute a breach of fiduciary duty?
  2. The Ethics of Transparency in HOA Governance: Discuss the impact of removing remote access to meetings and providing vague agendas. Does the law’s requirement for "meaningful comment" by homeowners necessitate providing all proposals and documents prior to the meeting?
  3. Fiscal Sustainability in High-Rise Management: Analyze the dangers of "surface level budget planning." Using the Summit at Copper Square as a case study, explain how underestimating tax liabilities and ignoring historical expense trends (like plumbing) can lead to a "special assessment" crisis.

VII. Glossary of Important Terms

Term Definition
Accrual Expense An accounting term for an expense that has been incurred but not yet paid; often used in the hearing to track when work was performed versus when it hit the balance sheet.
CC&Rs / Declaration The Covenants, Conditions, and Restrictions; the primary governing document that outlines the rules of the condominium and the duties of the Board.
Common Elements Parts of the condominium property that are not owned by a single unit owner but are shared by all (e.g., the pool, garage, roof).
Destructive Testing An engineering method involving the removal of physical samples (coring) of a structure to test internal integrity.
Fiduciary Duty The legal and ethical obligation of Board members to act in the best interests of the Association and its homeowners.
Post-Tension Cable A system of high-strength steel cables used to reinforce concrete slabs; accidentally cutting these during repairs is expensive and dangerous.
Reserve Study A budget planning tool conducted by experts every three years to estimate the remaining life of building components and the funds needed for their eventual replacement.
Special Assessment A one-time fee charged to all homeowners to cover a budget shortfall or an unplanned major repair.
Stack Jetting A high-pressure water cleaning process for a building's vertical plumbing pipes to prevent backups.
Variance Report An accounting document that compares actual expenses to the budgeted amounts, highlighting discrepancies over a certain threshold (e.g., $500).

Cracks in the Foundation: Key Takeaways from the Summit at Copper Square HOA Legal Dispute

1. Introduction: A High-Rise at a Crossroads

Standing 23 stories tall directly across from Chase Field, The Summit at Copper Square is a landmark of the Phoenix skyline currently mired in a cautionary tale of governance failure. The legal battle in the Office of Administrative Hearings, The Gregory M. and Donna P. Hulbert Family Trust v. The Summit at Copper Square Condominium Association, exposes a widening rift between professional stewardship and board-level "whims."

As an analyst, I must first frame the limitations of this conflict: Administrative Law Judge Sam Fox explicitly noted that his power is "extremely limited" to requiring compliance with governing documents and law. He cannot order specific repair methods or substitute his discretion for the board’s. This leaves homeowners in a precarious "crossroads"—fighting for oversight in a system where a judge can identify a breach but cannot always hammer the nails of the remedy.


2. The Structural Crisis: The 18-Inch Slab and the Five-Year Leak

The most damning evidence involves a persistent leak from the fifth-floor pool area through an 18-inch concrete slab into the fourth-floor garage. The timeline illustrates a pattern of deferred maintenance that borders on negligence:

  1. January 2020: Cracks first identified in the garage ceiling and marked for monitoring.
  2. 2022: Visual evidence confirms the cracks have extended; professional investigation is recommended but ignored.
  3. March/April 2023: The "Rally & Reynolds" forensic report is completed. This 435-page document (with 37 core pages of analysis) highlights corrosion and structural concerns, yet action remains stalled.
  4. September 2023: Jervasio & Associates (Ward Holland) performs a visual inspection but requests further time.
  5. January 2024: Jervasio conducts a follow-up investigation.
  6. April 2024: Formal report issued, indicating water infiltration is causing ongoing damage to the structural slab and recommending destructive testing.
  7. July 2024: A second Jervasio report (Jack Gordon) confirms slab deterioration and staining indicating rebar corrosion.
  8. August 2024: Destructive testing—drilling core samples to expose rebar—is finally scheduled to begin the Monday following the legal hearing.

The Technical Reality: The board’s defense—that the leak has now been "stopped"—is scientifically flawed. Chlorinated water introduces chloride ions that bond chemically to the steel rebar. These ions remain adhered to the metal even in a dry environment, continuing the corrosion process and expanding the metal until the concrete spalls and the slab loses structural integrity. Stopping the water is only the first step; the contaminated concrete must be remediated to halt the chemical decay.


3. Financial Red Flags: Reserves, Budgets, and "Blunders"

The Association’s financial health is in a state of managed decline. Beyond typical underfunding, the board has engaged in what the petitioner accurately characterized as "unsustainable" financial maneuvers.

The Reserve Fund Reality Check
Metric Management/Expert Recommendation Actual Status (Mid-2024)
Operating Account Balance 3.0x monthly operating expenses 0.3x monthly operating expenses
Monthly Reserve Contribution ~$45,000 / month $29,000 / month
Reserve Funding Level >30% (to avoid special assessments) 25%–29% (Projected)
Absolute Net Position Maintain positive liquidity $150,000 Deficit (If current-year study items are completed)

Budget Blunders and Negligence:

  • The $400,000 "Loan": Between 2022 and 2023, the board transferred approximately $400,000 from the reserve fund to cover operating expenses. This is a clear indicator that the operating budget is decoupled from reality.
  • Tax Liability Negligence: The HOA received $120,000–$160,000 in billboard revenue. Despite homeowner warnings, the board failed to budget for the resulting tax liability (estimated at $36,000), paying only $1,300 in estimated taxes initially.
  • Surface-Level Planning: The board utilized a flat 7.5% "escalation rate" for budget line items instead of analyzing actual history. For example, "Water Damage Repairs" was budgeted at $20,000 in 2023, while actual expenditures reached $89,000.

4. Governance and the Declaration: Pets, Guests, and "Puppy Patties"

The board’s exercise of discretion has frequently bypassed the Association’s Declaration, specifically Articles 5 and 7.

  • Article 5 (Ingress and Egress): The Declaration limits pets in common areas strictly to entering and exiting the building via the service elevator and loading dock. The permanent installation of a "Puppy Potty" (dog pad) on the roof is a direct violation of these location restrictions and the 40-pound weight limit.
  • Breach of Exclusive Use: During the Arizona Diamondbacks’ playoff run, the board allowed news crews and non-residents to occupy common areas. Article 5 guarantees common areas for the "exclusive use" of owners and their guests. The board’s defense—that this provides "community exposure"—does not override the recorded Declaration.

5. The Transparency Gap: Communication and Participation

Governance has moved toward a "closed-loop" system that marginalizes the membership. A notable shift was the transition from virtual/remote meeting access to in-person-only meetings. This move specifically disenfranchised owners like the Hulberts, who reside in California and cannot fly to Phoenix for every board discussion.

Furthermore, the board implemented a 30-minute total window for all homeowner comments. In a building with over 150 units, this allows for mere seconds per owner, rendering meaningful dialogue on complex structural or financial issues mathematically impossible. Agendas often lack specific proposals or background documents, preventing residents from offering informed input before votes are cast.


6. Conclusion: Lessons for the Modern Homeowner

The Summit at Copper Square dispute is a textbook case of "straw man defense" tactics—where a board dismisses data-driven criticism by labeling the messenger a "disgruntled homeowner." However, the data does not lie: five years of a known leak and a $400,000 reserve raid are not "matters of opinion."

Three Critical Takeaways
  1. The High Cost of Deferment: Proactive investigation in 2020 would have cost a fraction of the looming remediation. Delaying structural repairs is not a cost-saving measure; it is a high-interest loan taken against the building's future.
  2. The Fiction of Flat-Rate Increases: Budgeting based on a 7.5% "escalation" while actual plumbing costs exceed the budget by 300% is a failure of fiduciary care. Financial planning must be grounded in actual historical data, not arbitrary caps designed to keep dues artificially low.
  3. Rule of Law vs. Board Discretion: The Declaration is the supreme law of the community. Board discretion is not a "blank check" to bypass rules regarding pet locations or common area usage. If a board wishes to change the culture of a building, they must amend the documents, not ignore them.

In high-rise living, the stability of the concrete is inextricably linked to the transparency of the boardroom. When one cracks, the other inevitably follows.

Case Participants

Petitioner Side

  • Donna Hulbert (Petitioner / Representative)
    The Gregory M and Donna P Hulbert Family Trust dated May 25, 1995
    Trustee of the petitioner trust and resident of Unit 1302.
  • Jay Perry Erb (Witness / Former Board Treasurer)
    The Summit at Copper Square Condominium Association
    Former treasurer of the board of directors; called as a witness by the petitioner.

Respondent Side

  • Daryl Wilson (Attorney)
    Gordon Rees
    Attorney representing the respondent, The Summit at Copper Square Condominium Association.
  • Greg Axelrod (Witness / Board President)
    The Summit at Copper Square Condominium Association
    Current board president; called as a witness by the respondent.
  • Zackary Beckham (Witness / Former Board President)
    The Summit at Copper Square Condominium Association
    Former board president; called as a witness by the respondent.

Neutral Parties

  • Samuel Fox (Administrative Law Judge)
    Office of Administrative Hearings
    Presiding Administrative Law Judge who issued the final decision.
  • Felicia Del Sol (Administrative Law Judge)
    Office of Administrative Hearings
    Administrative Law Judge who issued an order granting a continuance.
  • Susan Nicolson (Commissioner)
    Arizona Department of Real Estate
    Commissioner to whom the orders and decisions were transmitted.
  • Ward Holland (Inspector / Engineer)
    Gervasio & Assoc., Inc.
    Conducted an initial inspection of the garage cracks and ceiling damage.
  • Jack Gordon (Engineer)
    Gervasio & Assoc., Inc.
    Authored the July 15th structural report regarding concrete testing and corrosion.

Other Participants

  • Brad Palmer (Former General Manager)
    First Service Residential
    Former general manager for the association mentioned during testimony.
  • Dan Harvey (General Manager)
    First Service Residential
    General manager for the association mentioned during testimony.
  • Carla Chung (Senior Vice President of Cash Management and Lending)
    First Service Financial
    Mentioned in testimony regarding the restructuring of the reserve portfolio.
  • Kimberly Greenland (Financial Controller)
    First Service Residential
    Financial controller mentioned during testimony regarding budget and reserve accounts.
  • Frank Derso (Manager)
    First Service Residential
    Mentioned during testimony regarding the granting of access to the news crew.
  • Angelica Romero (Assistant General Manager)
    First Service Residential
    Mentioned during testimony as the person who handled meeting organization and notices.
  • Deborah Goodwin (Former Board Member)
    The Summit at Copper Square Condominium Association
    Former board member with financial experience who consulted on the budget.
  • Christy Woodruff (Board Member)
    The Summit at Copper Square Condominium Association
    Mentioned as a board member contacted regarding the news crew presence.
  • Scott McCain (Budget Committee Member)
    The Summit at Copper Square Condominium Association
    Mentioned as a resident participating on the budget committee.
  • Dana Knight (Board Member)
    The Summit at Copper Square Condominium Association
    Mentioned as the newest board member.
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