Tom Barrs V. Desert Ranch Homeowners Assocation (ROOT)

Case Summary

Case ID 22F-H2222050-REL; 22F-H2222054-REL
Agency ADRE
Tribunal OAH
Decision Date 2023-02-21
Administrative Law Judge Jenna Clark
Outcome partial
Filing Fees Refunded $2,000.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Tom Barrs Counsel Jonathan A. Dessaules
Respondent Desert Ranch Homeowners Association Counsel B. Austin Baillio

Alleged Violations

A.R.S. § 33-1805
A.R.S. § 33-1804(A)
A.R.S. § 33-1805
A.R.S. § 33-1805

Outcome Summary

The ALJ granted Petitions 1 and 4 in part, finding the Association violated A.R.S. § 33-1805 by failing to provide records where a Board Member was acting in official capacity (survey requests and City communications), even if the management company did not possess them. Petitions 2 (recordings) and 3 (roster) were denied in their entirety. No civil penalties were assessed due to the tumultuous relationship of the parties. The Tribunal ordered that the Association shall not reimburse the Petitioner's filing fees.

Why this result: Petitioner failed to prove recording violations or entitlement to the roster given privacy concerns. Filing fees were not reimbursed despite partial success.

Key Issues & Findings

Failure to provide records (April 2021, Nov 2021, Feb 2022 requests)

Petitioner alleged the HOA failed to provide various records including survey bids and cleanup volunteer responses. The ALJ found the Association was required to provide the survey request records as the Secretary/Treasurer was acting in his capacity as a Board Member, regardless of whether the management company possessed them.

Orders: Petition 1 granted in relevant parts regarding survey requests; remaining portions denied.

Filing fee: $500.00, Fee refunded: No

Disposition: petitioner_win

Meeting recording violations

Petitioner alleged the HOA forbade video/audio recording and provided altered recordings. The ALJ found the Petitioner did not sustain his burden of proof regarding this violation.

Orders: Petition 2 denied in its entirety.

Filing fee: $500.00, Fee refunded: No

Disposition: petitioner_loss

Failure to provide membership roster

Petitioner requested a membership roster. The ALJ denied this petition in its entirety, noting evidence that the Association stopped disseminating rosters due to complaints about Petitioner's unsolicited emails.

Orders: Petition 3 denied in its entirety.

Filing fee: $500.00, Fee refunded: No

Disposition: petitioner_loss

Failure to provide records (Oct 2021-Mar 2022 requests)

Petitioner requested various records including emails regarding a Netflix filming event. The ALJ found the Association violated the statute by failing to provide Board Member communications regarding the event, as the member was acting in his capacity as a Board Member.

Orders: Petition 4 granted in relevant parts regarding Board Member communications; remaining portions denied.

Filing fee: $500.00, Fee refunded: No

Disposition: petitioner_win

Audio Overview

Decision Documents

22F-H2222050-REL Decision – 1000763.pdf

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22F-H2222050-REL Decision – 1002291.pdf

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22F-H2222050-REL Decision – 1035796.pdf

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22F-H2222050-REL Decision – 980693.pdf

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22F-H2222050-REL Decision – 981784.pdf

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22F-H2222050-REL Decision – 982383.pdf

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22F-H2222050-REL Decision – 987368.pdf

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22F-H2222050-REL Decision – 987371.pdf

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22F-H2222050-REL Decision – 998623.pdf

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Briefing Doc – 22F-H2222050-REL


Briefing Document: Legal Proceedings and Testimony Regarding Desert Ranch HOA vs. Tom Bars

Executive Summary

This document synthesizes the testimony and legal findings from the consolidated matters of Case Nos. 22 FH222050 REL and 22 SH22254 REL, presided over by Administrative Law Judge (ALJ) Jenna Clark. The proceedings center on a dispute between homeowner Tom Bars (Petitioner) and the Desert Ranch Homeowners’ Association (Respondent), managed by Associated Asset Management (AAM).

The core of the dispute involves allegations that the HOA and AAM violated Arizona Revised Statutes (A.R.S.) §§ 33-1804 and 33-1805 by failing to provide complete records, prohibiting homeowners from recording meetings, and producing edited or incomplete audio/video recordings. The testimony of Lori Loch-Lee, Vice President of Client Services at AAM, highlights a significant transition from a self-managed association to professional management, which coincided with the adoption of more restrictive data privacy and recording policies.

Critical Takeaways:

Recording Irregularities: Multiple board meeting recordings were found to be incomplete or contained abrupt cuts. AAM staff attributed these to technical errors or personal oversight (forgetting to start the recorder) rather than intentional editing.

Access to Records: While the ALJ found that the majority of records requests were fulfilled, specific violations were identified regarding the failure to provide survey proposals and certain board communications.

Privacy vs. Precedent: A significant conflict exists regarding homeowner rosters. Historically, the HOA provided unredacted rosters; however, under current management, AAM maintains that email addresses and phone numbers are private information and has withheld them from the Petitioner.

Homeowner Recording Restrictions: The HOA implemented a policy and board resolution asserting its own recording as the “official” version and used Zoom settings to block homeowners from recording meetings directly to their devices.

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Witness Profile: Lori Loch-Lee

Lori Loch-Lee serves as the Vice President of Client Services for Associated Asset Management (AAM). She has been employed in this capacity for over nine years and has acted as the community manager for Desert Ranch HOA since approximately April 1, 2018.

Key Responsibilities:

• Financial management and accounting coordination with CPAs.

• Production of financial statements.

• Record-keeping for the association (though she clarifies that AAM is primarily a financial management company for this specific client).

• Attending board meetings and recording them via Zoom.

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Analysis of Record-Keeping and Transparency Disputes

1. Incomplete and “Edited” Meeting Recordings

A primary point of contention is the integrity of meeting recordings provided to the Petitioner.

April 27, 2021 Meeting: The recording provided was 36 minutes and 48 seconds long, whereas the meeting itself lasted approximately one hour and six minutes. Loch-Lee testified that she “forgot to start the recording at the very beginning” and denied any intentional editing.

September 2020 Meeting: This meeting involved an incident where the Petitioner was removed from a board member’s home. Testimony and video evidence showed an “abrupt cut” in the recording at 17 minutes and 20 seconds and another at 30 minutes and 24 seconds.

Witness Defense: Loch-Lee repeatedly stated, “I do not edit anything. I’m lucky I turned it on and turn it off. I don’t know how to edit.” She attributed cuts to the Zoom platform or the suspension of meetings when disruptions occurred.

2. Policies on Homeowner Recording

The Petitioner alleged that the HOA violated statutory rights by prohibiting homeowners from making their own recordings.

Technological Prohibitions: Evidence (Exhibit P243) showed a Zoom notification stating: “This meeting is not allowed to be recorded to your device. Please stop recording to continue the meeting.” Loch-Lee claimed she had never seen this message from her end.

Board Resolutions: The board adopted a resolution stating that the HOA’s recording is the “official” version. Loch-Lee interpreted this as a means to prevent “intimidating” behavior by homeowners who would bring equipment and “cameras on their hats” to the business office, causing distress to staff.

Consistency of Enforcement: While Loch-Lee stated she could not stop a homeowner from recording on their own side of a phone line, the HOA maintained a policy (Exhibit P71) that “no audio or visual equipment can be used by individual members of the association.”

3. Homeowner Roster and Data Privacy

The dispute over the membership roster highlights a shift in HOA policy following the hiring of AAM.

Historical Context: Prior to 2018, the association (then self-managed) voluntarily provided unredacted rosters, including emails and phone numbers, to all homeowners.

Current Stance: Loch-Lee testified that she treats emails and phone numbers as “private and personal and confidential.” She stated, “I have not been providing homeowner rosters to homeowners when they ask for it because it’s not a directory.”

The “Opt-In” vs. “Opt-Out” Conflict: The Petitioner argued the association historically used an “opt-out” provision for sharing info. Loch-Lee contended that AAM uses an “opt-in” system through their mobile app, where homeowners must choose to share contact information.

Justification for Restriction: The HOA alleged that the Petitioner used previous rosters to “blast” unsolicited emails to members, leading the board to stop disseminating the information in 2018.

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4. Bids and Financial Records

The Petitioner sought copies of various bids, particularly for street work and common area surveys.

Retention Policy: Loch-Lee testified that she only retains bids if they are “contracted.” If the board procures a bid but does not accept it, she claims she does not keep it in the official files.

Holbrook Asphalt Bid: Despite claims of not having certain bids, a proposal for $10,738.60 from Holbrook Asphalt was identified with Loch-Lee’s name in the “attention” line. She stated she had “no idea” why she was listed and denied destroying any documents.

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Legal Findings (ALJ Order – Case No. HO22-22050/22054)

The ALJ’s final order, issued February 21, 2023, summarized the findings based on the evidence and testimony provided during the January 2023 hearings.

Statutory Requirements (A.R.S. Title 33)

Statute

Requirement

§ 33-1804(A)

Meetings must be open to all members; any person may tape record or use a video camera subject to reasonable board rules.

§ 33-1805(A)

All financial and other records shall be made reasonably available for examination within 10 business days.

§ 33-1805(B)

Certain records may be withheld (e.g., attorney-client privilege, pending litigation, personal/health/financial info of individual members).

Summary of Rulings

Records Compliance: The ALJ found that the “overwhelming majority” of the Petitioner’s records requests were complied with fully and timely.

Specific Violations: The Respondent failed to timely and completely fulfill requests regarding:

◦ Survey proposals (April 27, 2021).

◦ Specific board communications involving Brian Schoeffler (December 07, 2021).

Recordings: The ALJ noted that the beginning of the April 27 meeting was missing and that the September 2020 recording was stopped twice, but did not find sufficient evidence of “purposeful” or “flagrant” editing.

Outcome: The ALJ ordered the Respondent to provide the missing survey proposals and communications. However, the request to levy civil penalties against the HOA was denied, and the Respondent was not required to reimburse the Petitioner’s filing fees.

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Key Quotes from Testimony

On Recording Errors: “I provided the recording that I had and I forgot to start it at the very beginning. I believe this is the meeting that it happened in… I simply forgot.” — Lori Loch-Lee

On Historical Transparency: “That was then… I don’t know of any specific change, sir. What I do know is when I started managing, there’s never been any conversation about homeowner rosters.” — Lori Loch-Lee, responding to evidence that rosters were previously public.

On Data Privacy: “I’ve never sent a I don’t recall ever sending a redacted one. I have sent recently a roster with just the names on it, but homeowner addresses and email s are considered private information. I’ve always been trained that way.” — Lori Loch-Lee

On Recording Prohibitions: “I will remind you that no tape recording nor visual recording can or will be done in this business office… [the Petitioner’s family] were being very intimidating and causing a ruckus. So that’s when we stopped it.” — Lori Loch-Lee


Case Participants

Petitioner Side

  • Tom Barrs (Petitioner)
    Homeowner
  • Jonathan A. Dessaules (Legal Counsel for Petitioner)
    Dessaules Law Group

Respondent Side

  • Desert Ranch Homeowners Association (Respondent)
    HOA
  • B. Austin Baillio (Legal Counsel for Respondent)
    Maxwell & Morgan, P.C.

Neutral Parties

  • Jenna Clark (Administrative Law Judge)

Tom Barrs v. Desert Ranch Homeowners Association

Note: A Rehearing was requested for this case. The dashboard statistics reflect the final outcome of the rehearing process.

Case Summary

Case ID 19F-H1918037-REL-RHG
Agency ADRE
Tribunal OAH
Decision Date 2019-09-12
Administrative Law Judge Jenna Clark
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $500.00

Parties & Counsel

Petitioner Tom Barrs Counsel Jonathan A. Dessaules
Respondent Desert Ranch Homeowners Association Counsel B. Austin Baillio

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Administrative Law Judge concluded that the HOA violated ARIZ. REV. STAT. § 33-1805 by failing to provide the full requested documentation relating to EDC actions and communications. The Petitioner's request for relief was granted, resulting in the reimbursement of the $500 filing fee and the imposition of a $500 civil penalty against the HOA.

Key Issues & Findings

Whether Desert Ranch Homeowners Association (Respondent) violated A.R.S. § 33-1805 by failing to fulfill a records request.

The Association violated A.R.S. § 33-1805 by failing to fully comply with Petitioner's specific request for EDC records (submissions, requests, and approvals) by providing only a summary table instead of the totality of requested communications within the statutory deadline.

Orders: Petitioner's petition granted. Respondent ordered to reimburse Petitioner's $500.00 filing fee (ARIZ. REV. STAT. § 32-2199.01) and tender a $500.00 civil penalty to the Department (ARIZ. REV. STAT. § 32-2199.02(A)).

Filing fee: $500.00, Fee refunded: Yes, Civil penalty: $500.00

Disposition: petitioner_win

Cited:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)

Analytics Highlights

Topics: Records Request, HOA Violation, Civil Penalty, Filing Fee Reimbursement
Additional Citations:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)
  • ARIZ. REV. STAT. § 32-2102
  • ARIZ. REV. STAT. § 32-2199
  • ARIZ. REV. STAT. § 32-2199.05
  • ARIZ. REV. STAT. § 32-2199(2)
  • ARIZ. REV. STAT. § 32-2199.01(D)
  • ARIZ. REV. STAT. § 32-2199.02
  • ARIZ. REV. STAT. § 41-1092
  • ARIZ. ADMIN. CODE R2-19-119
  • ARIZ. REV. STAT. § 1-243
  • ARIZ. ADMIN. CODE R2-19-107
  • ARIZ. REV. STAT. § 33-1804

Video Overview

Audio Overview

Decision Documents

19F-H1918037-REL-RHG Decision – 737525.pdf

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19F-H1918037-REL-RHG Decision – ../19F-H1918037-REL/700566.pdf

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Briefing Doc – 19F-H1918037-REL-RHG


Briefing on Barrs v. Desert Ranch Homeowners Association

Executive Summary

This briefing synthesizes the legal proceedings and outcomes of case number 19F-H1918037-REL, a dispute between homeowner Tom Barrs (“Petitioner”) and the Desert Ranch Homeowners Association (“Respondent”). The core issue was the Association’s alleged violation of Arizona Revised Statutes (A.R.S.) § 33-1805 for failing to completely fulfill a records request submitted by the Petitioner on November 1, 2018.

An initial hearing on March 21, 2019, resulted in a decision in favor of the Association. Administrative Law Judge Jenna Clark found that the Petitioner had failed to properly submit his request to all members of the Association’s Board, and therefore the Association’s provision of a summary table did not constitute a statutory violation.

Following an appeal by the Petitioner, a rehearing was held on August 27, 2019. New evidence was introduced demonstrating that the Petitioner had previously been expressly instructed by the Association’s President to direct records requests specifically to the Environmental Design Committee (EDC) Chairman, Brian Schoeffler, a directive the Petitioner followed. Consequently, Judge Clark reversed the initial decision, concluding that the request was properly submitted and the Association’s failure to provide the full records—offering only a summary table—was a clear violation of A.R.S. § 33-1805. The final order granted the Petitioner’s petition, ordered the reimbursement of his $500 filing fee, and levied a $500 civil penalty against the Association.

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Case Overview

Parties Involved

Name/Entity

Key Individuals

Tom Barrs

Petitioner, Homeowner

Represented himself initially; later by Jonathan Dessaules, Esq.

Desert Ranch Homeowners Assoc.

Respondent, HOA

Governed by CC&Rs and a Board of Directors.

Brian Schoeffler

Witness for Respondent

Chairman of the Environmental Design Committee (EDC).

Jenna Clark

Administrative Law Judge

Presided over both the initial hearing and the rehearing.

Catherine Overby

Association President

Appointed Schoeffler as Petitioner’s primary records contact.

Lori Loch-Lee

VP, Associated Asset Management (AAM)

Recipient of records request; AAM acted as the Association’s accounting firm.

Core Legal Issue

The central question adjudicated was whether the Desert Ranch Homeowners Association violated A.R.S. § 33-1805 by failing to fulfill a records request. This statute requires that an association’s records be made “reasonably available for examination” and that a request for copies be fulfilled within ten business days.

Timeline of Key Events

July 19, 2017

Association President Catherine Overby appoints EDC Director Brian Schoeffler as Petitioner’s primary records contact.

November 1, 2018

Petitioner emails a records request to Schoeffler, Overby, and Lori Loch-Lee.

November 18, 2018

The Association provides a summary table of EDC actions, not the full records requested.

December 17, 2018

Petitioner files a formal petition against the Association with the Arizona Department of Real Estate.

March 6, 2019

Petitioner follows up via email, specifying the exact communications and documents he is seeking.

March 11, 2019

Schoeffler responds, asserting the request was fulfilled and directing Petitioner to submit a new one.

March 21, 2019

The first evidentiary hearing is held at the Office of Administrative Hearings (OAH).

April 10, 2019

The initial ALJ Decision is issued, denying the petition.

June 10, 2019

Petitioner submits a successful appeal to the Department.

August 27, 2019

A rehearing is held at the OAH.

September 12, 2019

The final ALJ Decision is issued, reversing the prior decision and ruling in favor of the Petitioner.

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Initial Hearing and Decision (No. 19F-H1918037-REL)

Petitioner’s Position (Tom Barrs)

• On November 1, 2018, Barrs requested “a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018.”

• The Association’s response on November 18, 2018, was a “summary table listing of some, not all, EDC actions,” which did not include the totality of communications requested.

• Barrs argued the Association willfully failed to comply, citing a similar previous dispute that required OAH adjudication.

• The dispute was clarified to be about the completeness of the response, not its timeliness.

Respondent’s Position (Desert Ranch HOA)

• Represented by Brian Schoeffler, the HOA argued it had fully, though untimelily, complied with the request.

• The core of the defense was that the request was improperly submitted because Barrs only sent it to two of the four Board members.

• Schoeffler reasoned that the Association’s response was guided by a prior OAH decision in a similar case that had been returned in the Association’s favor.

• Schoeffler also stated that fulfilling the more detailed request from March 6, 2019, could be interpreted as an “admission of guilt,” which is why he asked for a new request.

Initial Findings and Order (April 10, 2019)

Key Finding: The Administrative Law Judge (ALJ) concluded that the Petitioner failed to properly submit his records request to all members of the Association’s Board.

Legal Conclusion: “Because the credible evidence of record reflects that Petitioner failed to properly submit his records request to the Board, Petitioner has failed established by a preponderance of the evidence that the Association was in violation of ARIZ. REV. STAT. § 33-1805 for providing him with a summary table on November 18, 2018.”

Order: The Petitioner’s petition was denied. His request for a civil penalty and reimbursement of his filing fee was also denied.

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Rehearing and Final Decision (No. 19F-H1918037-REL-RHG)

Basis for Rehearing

The Petitioner successfully appealed the initial decision, leading the Department of Real Estate to refer the matter back to the OAH for a new evidentiary hearing on the same issue.

New Evidence and Revised Testimony

Petitioner’s New Evidence: Crucially, the Petitioner introduced evidence (Petitioner Exhibit 11) showing that on July 19, 2017, Association President Catherine Overby had appointed Brian Schoeffler as the Petitioner’s primary records request contact.

Respondent’s Concession: The Association conceded that its governing documents do not require all Board members to be copied on records requests. It also conceded that its own bylaws regarding the submission of forms for records requests were not adhered to or enforced.

Persistent Failure to Comply: It was established that as of the date of the rehearing (August 27, 2019), the Petitioner had still not received all of the documentation requested on November 1, 2018.

Final Findings and Order (September 12, 2019)

Revised Key Finding: The ALJ found that the Petitioner’s request was not required to be sent to all Board members. Instead, the Petitioner had “expressly been instructed to only send his records requests to the Association’s EDC Chairman, Mr. Schoeffler, which he did.”

Final Legal Conclusion: “Petitioner is correct that the Association did not fully comply with his specific request, and has established by a preponderance of the evidence that the summary table provided by the Association was a violation of ARIZ. REV. STAT. § 33-1805.”

Final Order:

1. The Petitioner’s petition was granted.

2. The Respondent was ordered to reimburse the Petitioner’s $500.00 filing fee.

3. A civil penalty of $500.00 was levied against the Respondent, payable to the Department of Real Estate.

Key Judicial Quotes

On the Improper Submission Argument (First Decision): “Because the credible evidence of record reflects that Petitioner failed to properly submit his records request to the Board, Petitioner has failed established by a preponderance of the evidence that the Association was in violation of ARIZ. REV. STAT. § 33-1805…”

On the Proper Submission Argument (Final Decision): “Petitioner’s November 01, 2018, records request was not required to be sent to all members of the Association’s Board, as Petitioner had expressly been instructed to only send his records requests to the Association’s EDC Chairman, Mr. Schoeffler, which he did.”

On the Violation (Final Decision): “Petitioner is correct that the Association did not fully comply with his specific request, and has established by a preponderance of the evidence that the summary table provided by the Association was a violation of ARIZ. REV. STAT. § 33-1805.”






Study Guide – 19F-H1918037-REL-RHG


Study Guide: Barrs v. Desert Ranch Homeowners Association

This study guide provides a comprehensive review of the administrative legal case Tom Barrs v. Desert Ranch Homeowners Association, Docket No. 19F-H1918037-REL. It covers the initial hearing, the subsequent rehearing, the key arguments, the relevant statutes, and the final outcome of the dispute. The case centers on a homeowner’s records request and the association’s legal obligations under Arizona state law.

Short-Answer Quiz

Instructions: Answer the following questions in two to three sentences, drawing all information from the provided case documents.

1. Who are the Petitioner and Respondent in this case, and what is their relationship?

2. What was the central legal issue presented for adjudication at the Office of Administrative Hearings?

3. What specific records did the Petitioner, Tom Barrs, request from the Association on November 1, 2018?

4. What was the Association’s initial response to the Petitioner’s records request, and when was it provided?

5. What was the outcome of the first hearing on March 21, 2019, as detailed in the decision issued on April 10, 2019?

6. Why did the Administrative Law Judge initially rule in favor of the Respondent?

7. What new evidence presented at the rehearing on August 27, 2019, proved critical to reversing the initial decision?

8. According to Arizona Revised Statute § 33-1805, what is the time frame for an association to fulfill a request for examination or copies of records?

9. What was the final outcome of the case after the rehearing, as ordered on September 12, 2019?

10. What specific penalties and reimbursements were levied against the Respondent in the final order?

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Answer Key

1. The Petitioner is Tom Barrs, a property owner in the Desert Ranch subdivision and a member of its homeowners’ association. The Respondent is the Desert Ranch Homeowners Association (“the Association”), the governing body for the subdivision.

2. The central issue was whether the Desert Ranch Homeowners Association violated Arizona Revised Statute (A.R.S.) § 33-1805 by failing to properly and completely fulfill a records request submitted by the Petitioner.

3. The Petitioner requested a copy of all Environmental Design Committee (EDC) actions, written requests, and written approvals from October 2017 through October 2018. He later clarified this included communications like letters, emails, and application forms related to specific EDC decisions.

4. On November 18, 2018, the Association provided the Petitioner with a summary table listing some EDC actions. This response did not include the full scope of communications and underlying documents that the Petitioner had requested.

5. Following the first hearing, the Administrative Law Judge denied the Petitioner’s petition. The judge ruled that the Association’s conduct did not violate A.R.S. § 33-1805, denied the request for a civil penalty, and ordered that the Association did not have to reimburse the Petitioner’s filing fee.

6. The judge initially ruled for the Respondent because the evidence suggested the Petitioner had failed to properly submit his request to all members of the Association’s Board. This procedural error was seen as the reason the Association’s response (the summary table) was not a violation of the statute.

7. At the rehearing, evidence was introduced showing that on July 19, 2017, the Association’s President had explicitly appointed Brian Schoeffler, the EDC Chairman, as the Petitioner’s primary records request contact. This demonstrated that the Petitioner was not required to send his request to all Board members and had followed prior instructions correctly.

8. A.R.S. § 33-1805 states that an association has ten business days to fulfill a request for examination of records. It also specifies that the association has ten business days to provide copies of requested records upon request.

9. After the rehearing, the Administrative Law Judge granted the Petitioner’s petition. The judge concluded that the Association’s conduct did violate A.R.S. § 33-1805 by providing only a summary table instead of the full records requested.

10. In the final order, the Respondent was ordered to reimburse the Petitioner’s $500.00 filing fee. Additionally, a civil penalty of $500.00 was levied against the Respondent, payable to the Arizona Department of Real Estate.

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Essay Questions

Instructions: The following questions are designed to test a deeper, more analytical understanding of the case. Formulate a detailed response for each, synthesizing facts and arguments presented in the source documents.

1. Compare and contrast the findings of fact and conclusions of law from the first hearing (April 10, 2019 decision) with those from the rehearing (September 12, 2019 decision). What specific evidence or legal reasoning led to the reversal of the initial order?

2. Analyze the arguments presented by both the Petitioner, Tom Barrs, and the Respondent’s representative, Brian Schoeffler. Discuss the strengths and weaknesses of each party’s position across both hearings.

3. Explain the role and significance of Arizona Revised Statute § 33-1805 in this case. How did the interpretation of the Association’s obligations under this statute differ between the initial ruling and the final ruling?

4. Trace the timeline of events from the initial records request on November 1, 2018, to the final order on September 12, 2019. Highlight the key communications and procedural steps that influenced the case’s progression and ultimate outcome.

5. Discuss the legal standard of “preponderance of the evidence” as it is defined in the case documents. How did the Petitioner successfully meet this burden of proof in the rehearing after failing to do so in the initial hearing?

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Glossary of Key Terms

Definition

Administrative Law Judge (ALJ)

An independent judge who presides over administrative hearings, reviews evidence, makes findings of fact and conclusions of law, and issues orders. In this case, the ALJ was Jenna Clark.

A.R.S. § 33-1805

The section of the Arizona Revised Statutes that governs the rights of homeowners’ association members to access association records. It mandates that records be made “reasonably available for examination” and establishes a ten-business-day deadline for associations to fulfill such requests.

Associated Asset Management (AAM)

The management company that served as the Association’s accounting firm. Petitioner was at one point instructed to direct requests to an AAM representative.

Board of Directors (the Board)

The group that oversees the Desert Ranch Homeowners Association. The dispute involved questions about whether a records request needed to be sent to all members of the Board.

Covenants, Conditions, and Restrictions (CC&Rs)

The governing documents for the Desert Ranch Homeowners Association.

Environmental Design Committee (EDC)

A committee within the Desert Ranch Homeowners Association, chaired by Brian Schoeffler. The records requested by the Petitioner pertained to the actions and decisions of this committee.

Office of Administrative Hearings (OAH)

An independent state agency in Arizona responsible for conducting evidentiary hearings for disputes referred by other state agencies, such as the Department of Real Estate.

Petitioner

The party who files a petition initiating a legal action. In this case, Tom Barrs.

Preponderance of the evidence

The burden of proof in this case. It is defined as “proof as convinces the trier of fact that the contention is more probably true than not” and represents the “greater weight of the evidence.”

Respondent

The party against whom a petition is filed. In this case, the Desert Ranch Homeowners Association.






Blog Post – 19F-H1918037-REL-RHG


He Fought His HOA Over Public Records and Lost. Then One Old Email Changed Everything.

1.0 Introduction: The Familiar Frustration of Fighting the System

Almost everyone has a story about the maddening frustration of dealing with a bureaucratic organization. The rules can seem arbitrary, the answers vague, and the entire process engineered to make you give up. For homeowners, that organization is often their Homeowners Association (HOA). This was precisely the situation for Tom Barrs, a homeowner in Scottsdale, Arizona, when he made what seemed like a simple request for records from his HOA, the Desert Ranch Homeowners Association. His straightforward request ignited a surprising legal battle, where an initial, demoralizing defeat in court was ultimately overturned by a single, crucial piece of evidence exhumed from the past.

2.0 Takeaway 1: The First Verdict Isn’t Always the Final Word

The dispute began with a formal records request. In November 2018, Tom Barrs asked to see documents related to the HOA’s Environmental Design Committee (EDC). His request was clear, specific, and cited the relevant state law:

“Pursuant to ARS 33-1805, I am requesting a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018. Soft copies via return email are preferable; otherwise, please let me know when hard copies are available for pickup.”

The HOA refused to provide the records, and the case went before Administrative Law Judge Jenna Clark on March 21, 2019. The judge denied Mr. Barrs’s petition. The ruling was based on what seemed to be a fatal procedural error: the judge concluded that Mr. Barrs had failed to properly submit his request because he did not email it to all members of the Association’s Board.

Adding a potent dose of irony, the HOA’s representative at the hearing—Brian Schoeffler, the very EDC Chairman to whom Barrs had sent the request—successfully argued that a prior case meant Barrs “knew or should have known the requirements.” For many people, this initial loss, buttressed by the HOA weaponizing their past behavior against them, would have been the end of the road. But for Mr. Barrs, it was only the first chapter.

3.0 Takeaway 2: The Paper Trail is Your Most Powerful Weapon

Unwilling to accept the verdict, Mr. Barrs appealed and was granted a rehearing. The case was heard again before the very same judge, Jenna Clark. This time, however, Mr. Barrs had a new piece of evidence—a single, forgotten email that would force the judge to re-evaluate her own initial conclusion.

The case hinged on a communication from sixteen months prior. In July 2017, the Association’s President, Catherine Overby, had sent an email specifically appointing EDC Chairman Brian Schoeffler as Mr. Barrs’s “primary records request contact.”

This single document completely dismantled the HOA’s central argument. It proved that a specific, documented protocol existed that superseded any unwritten procedure the HOA later tried to enforce. Based on this prior instruction, Judge Clark’s new conclusion was decisive: Mr. Barrs was not required to send his request to the entire board. He had, in fact, followed the HOA’s own explicit directive perfectly. The HOA’s argument, built on chastising Mr. Barrs for not knowing the rules, crumbled under the weight of a rule they themselves had established and forgotten.

4.0 Takeaway 3: A “Summary” Isn’t the Same as “The Records”

Another key issue was the HOA’s attempt to control the information it released. Instead of providing the actual letters, emails, and applications Mr. Barrs had asked for, the HOA sent him a “summary table” of the EDC’s actions.

This defense initially worked. In the first ruling, Judge Clark concluded that because the request itself was improperly submitted, the summary table was not a violation of the statute. The HOA’s failure to provide the actual records was excused on a technicality.

But once the old email proved the request was valid, that technicality vanished and the summary table argument collapsed. In her final ruling, Judge Clark determined that providing a summary was a clear violation of Arizona law (ARIZ. REV. STAT. § 33-1805). The statute is unambiguous: records must be made “reasonably available for examination,” and copies must be provided upon request. The HOA’s attempt to substitute its interpretation of the records for the records themselves was not just unhelpful—it was illegal.

5.0 Takeaway 4: Resistance Can Be More Costly Than Compliance

The final, reversed decision was issued on September 12, 2019. Mr. Barrs’s petition was granted, and the HOA faced direct financial consequences for its stonewalling. The Desert Ranch HOA was ordered to:

• Reimburse Mr. Barrs’s $500.00 filing fee.

• Pay a separate $500.00 civil penalty to the Arizona Department of Real Estate.

For the price of a few photocopies, the HOA chose instead to pay for a protracted legal battle, a public loss, and $1,000 in fees and penalties—a steep cost for refusing transparency. The outcome is a stark reminder that an organization’s attempt to obstruct access to information can be far more damaging to its finances and reputation than simple compliance.

6.0 Conclusion: The Power of a Single Fact

The story of Tom Barrs’s dispute offers powerful, practical lessons for anyone facing a similar challenge. It highlights the importance of persistence, the legal weight of true transparency, and, above all, the critical power of documentation. One old email—one documented fact—was enough to level the playing field, force a judge to reverse her own decision, and ensure the rules were applied fairly. It leaves us with a compelling question to consider.

How might meticulous record-keeping change the outcome of a dispute in your own life?


Case Participants

Petitioner Side

  • Tom Barrs (petitioner/witness)
    Appeared on his own behalf initially; appeared as witness at rehearing
  • Jonathan Dessaules (attorney)
    Dessaules Law Group
    Appeared on behalf of Petitioner at rehearing

Respondent Side

  • Desert Ranch Homeowners Association (respondent)
  • Brian Schoeffler (EDC chairman/witness)
    Desert Ranch Homeowners Association
    Appeared on behalf of Respondent; Chairman of the Association’s EDC
  • Catherine Overby (HOA president)
    Desert Ranch Homeowners Association
    Association President; records request recipient
  • Lori Loch-Lee (VP Client Services)
    Associated Asset Management (AAM)
    Management company contact; records request recipient
  • Amanda Shaw (property manager rep)
    AAM LLC
    Contact for Respondent c/o AAM LLC
  • B. Austin Baillio (HOA attorney)
    Maxwell & Morgan, P.C.

Neutral Parties

  • Jenna Clark (ALJ)
    OAH
  • Judy Lowe (ADRE Commissioner)
    Arizona Department of Real Estate (ADRE)
  • Dan Gardner (HOA Coordinator)
    Arizona Department of Real Estate (ADRE)

Other Participants

  • G. Mangiero (observer)
    Observed initial hearing
  • Peter Ashkin (observer)
  • Stephen Banks (observer)
  • Noah Banks (observer)
  • Gerard Manieri (observer)
    Observed rehearing
  • Stephen Barrs (observer)
    Observed rehearing
  • Abraham Barrs (observer)
    Observed rehearing

Tom Barrs v. Desert Ranch Homeowners Association

Case Summary

Case ID 19F-H1918037-REL-RHG
Agency ADRE
Tribunal OAH
Decision Date 2019-09-12
Administrative Law Judge Jenna Clark
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $500.00

Parties & Counsel

Petitioner Tom Barrs Counsel Jonathan A. Dessaules
Respondent Desert Ranch Homeowners Association Counsel B. Austin Baillio

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Administrative Law Judge concluded that the HOA violated ARIZ. REV. STAT. § 33-1805 by failing to provide the full requested documentation relating to EDC actions and communications. The Petitioner's request for relief was granted, resulting in the reimbursement of the $500 filing fee and the imposition of a $500 civil penalty against the HOA.

Key Issues & Findings

Whether Desert Ranch Homeowners Association (Respondent) violated A.R.S. § 33-1805 by failing to fulfill a records request.

The Association violated A.R.S. § 33-1805 by failing to fully comply with Petitioner's specific request for EDC records (submissions, requests, and approvals) by providing only a summary table instead of the totality of requested communications within the statutory deadline.

Orders: Petitioner's petition granted. Respondent ordered to reimburse Petitioner's $500.00 filing fee (ARIZ. REV. STAT. § 32-2199.01) and tender a $500.00 civil penalty to the Department (ARIZ. REV. STAT. § 32-2199.02(A)).

Filing fee: $500.00, Fee refunded: Yes, Civil penalty: $500.00

Disposition: petitioner_win

Cited:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)

Analytics Highlights

Topics: Records Request, HOA Violation, Civil Penalty, Filing Fee Reimbursement
Additional Citations:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)
  • ARIZ. REV. STAT. § 32-2102
  • ARIZ. REV. STAT. § 32-2199
  • ARIZ. REV. STAT. § 32-2199.05
  • ARIZ. REV. STAT. § 32-2199(2)
  • ARIZ. REV. STAT. § 32-2199.01(D)
  • ARIZ. REV. STAT. § 32-2199.02
  • ARIZ. REV. STAT. § 41-1092
  • ARIZ. ADMIN. CODE R2-19-119
  • ARIZ. REV. STAT. § 1-243
  • ARIZ. ADMIN. CODE R2-19-107
  • ARIZ. REV. STAT. § 33-1804

Audio Overview

Decision Documents

19F-H1918037-REL Decision – 700566.pdf

Uploaded 2025-10-08T07:08:27 (149.3 KB)





Briefing Doc – 19F-H1918037-REL


Briefing Document: Barrs v. Desert Ranch Homeowners Association

Executive Summary

This document synthesizes the findings from two Administrative Law Judge (ALJ) Decisions concerning a records request dispute between homeowner Tom Barrs (Petitioner) and the Desert Ranch Homeowners Association (Respondent). The central issue was whether the Association violated Arizona Revised Statute (A.R.S.) § 33-1805 by failing to adequately fulfill a records request submitted by the Petitioner on November 1, 2018.

The initial hearing on March 21, 2019, resulted in an April 10, 2019, decision in favor of the Association. The ALJ concluded that the Petitioner had failed to properly submit his request to all members of the Association’s Board, and thus the Association’s partial response (a summary table) did not constitute a statutory violation.

Following a successful appeal by the Petitioner, a rehearing was held on August 27, 2019. New evidence demonstrated that the Petitioner had followed prior express instructions from the Association regarding who to contact for records requests. Consequently, the ALJ issued a new decision on September 12, 2019, reversing the original order. The final ruling found the Association in violation of A.R.S. § 33-1805. The Association was ordered to reimburse the Petitioner’s $500 filing fee and was assessed a civil penalty of $500.

Case Overview

Case Numbers

No. 19F-H1918037-REL (Initial Decision)
No. 19F-H1918037-REL-RHG (Rehearing Decision)

Petitioner

Tom Barrs, a property owner and member of the Association.

Respondent

Desert Ranch Homeowners Association, Scottsdale, Arizona.

Central Issue

Whether the Association violated A.R.S. § 33-1805 by failing to fulfill a records request for Environmental Design Committee (EDC) actions, requests, and approvals.

Initial Petition

Filed by Tom Barrs on December 17, 2018.

Initial Hearing

March 21, 2019, before ALJ Jenna Clark.

Rehearing

August 27, 2019, before ALJ Jenna Clark.

Final Outcome

Petition granted in favor of Tom Barrs. The Association was found in violation of state law, ordered to reimburse the filing fee, and fined.

Key Individuals and Entities

Role / Affiliation

Tom Barrs

Petitioner; homeowner in the Desert Ranch subdivision.

Desert Ranch HOA

Respondent; homeowners’ association.

Jenna Clark

Administrative Law Judge, Office of Administrative Hearings.

Brian Schoeffler

Chairman of the Association’s Environmental Design Committee (EDC); appeared on behalf of the Association.

Catherine Overby

President of the Association’s Board of Directors.

Lori Loch-Lee

Vice President of Client Services at Associated Asset Management (AAM), the Association’s accounting/management company.

Jonathan Dessaules, Esq.

Attorney who appeared on behalf of the Petitioner at the rehearing.

The Records Request and Subsequent Dispute

The Initial Request

On November 1, 2018, at 9:40 p.m., Petitioner submitted an electronic records request to Catherine Overby, Brian Schoeffler, and Lori Loch-Lee. The text of the request was as follows:

“Pursuant to ARS 33-1805, I am requesting a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018. Soft copies via return email are preferable; otherwise, please let me know when hard copies are available for pickup.”

The Association’s Response and Petitioner’s Follow-Up

November 2, 2018: Lori Loch-Lee from AAM notified the Petitioner she would forward his request to all Board members, noting that AAM was only the Association’s accounting firm.

November 18, 2018: The Petitioner received a summary table listing some EDC actions, not the complete set of communications and documents requested. At this time, he was advised by Brian Schoeffler that he “needed to copy all Board members on records requests.”

March 6, 2019: The Petitioner sent a follow-up email, accusing the Association of willful failure and clarifying the specific records he sought beyond the summary table, including “copies of the communications (letters, emails, and application forms) relating to Environmental Design Review (EDC) submissions, requests, complaints and approvals (or denials).”

March 11, 2019: Mr. Schoeffler replied, arguing that the request had been complied with on November 18, 2018, and directed the Petitioner to “submit a new request” for the additional information.

March 17, 2019: Mr. Schoeffler reiterated that the original request was only sent to two of four Board members and stated that providing additional documents could be “interpreted as an admission of guilt.”

As of the rehearing date (August 27, 2019), the Petitioner had still not received all the documentation requested on November 1, 2018.

Legal Proceedings and Rulings

Initial Hearing and Decision (April 10, 2019)

In the first hearing, the dispute centered on the validity of the request submission and the adequacy of the Association’s response.

Arguments:

Petitioner (Barrs): Argued the Association acted in bad faith and willfully failed to fulfill the request, noting a similar dispute had been previously adjudicated. He was concerned with the completeness of the response, not its timeliness.

Respondent (HOA): Argued it had complied with the request by providing a summary table, consistent with its handling of a previous dispute with the Petitioner. Mr. Schoeffler testified that the response was untimely (provided on the 11th business day) but asserted it was otherwise sufficient.

ALJ Conclusion: The Judge ruled in favor of the Association, denying the Petitioner’s petition. The key finding was that the Petitioner had failed to properly submit his request.

“Because the credible evidence of record reflects that Petitioner failed to properly submit his records request to the Board, Petitioner has failed established by a preponderance of the evidence that the Association was in violation of ARIZ. REV. STAT. § 33-1805 for providing him with a summary table on November 18, 2018.”

The decision also noted that the statute does not legally obligate an HOA to email copies of records.

Rehearing and Final Decision (September 12, 2019)

After the Petitioner’s appeal was granted, a rehearing introduced new evidence that fundamentally changed the outcome.

New Evidence and Concessions:

July 19, 2017 Instruction: Evidence showed Association President Catherine Overby had previously appointed Brian Schoeffler as the Petitioner’s “primary records request contact.”

July 18, 2018 Instruction: Evidence showed Ms. Overby had also instructed the Petitioner to direct requests to the management company, AAM.

Association Concessions: The Respondent conceded that its governing documents do not require all Board members to be copied on records requests and that its own bylaws regarding submission forms are not adhered to or enforced.

ALJ’s Reversed Conclusion: The Judge reversed the prior decision and granted the Petitioner’s petition. The new evidence proved the Petitioner had followed express instructions from the Association.

“Petitioner’s November 01, 2018, records request was not required to be sent to all members of the Association’s Board, as Petitioner had expressly been instructed to only send his records requests to the Association’s EDC Chairman, Mr. Schoeffler, which he did.”

The Judge concluded that the partial response was a clear violation of the law.

“Petitioner is correct that the Association did not fully comply with his specific request, and has established by a preponderance of the evidence that the summary table provided by the Association was a violation of ARIZ. REV. STAT. § 33-1805.”

Final Order and Penalties

The Administrative Law Judge’s Final Order on September 12, 2019, which is binding on the parties, mandated the following:

1. Petition Granted: The Petitioner’s petition was granted.

2. Filing Fee Reimbursement: The Respondent (Desert Ranch HOA) was ordered to reimburse the Petitioner’s $500.00 filing fee.

3. Civil Penalty: The Respondent was ordered to pay a civil penalty of $500.00 to the Arizona Department of Real Estate.


Tom Barrs v. Desert Ranch Homeowners Association

Case Summary

Case ID 19F-H1918037-REL-RHG
Agency ADRE
Tribunal OAH
Decision Date 2019-09-12
Administrative Law Judge Jenna Clark
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $500.00

Parties & Counsel

Petitioner Tom Barrs Counsel Jonathan A. Dessaules
Respondent Desert Ranch Homeowners Association Counsel B. Austin Baillio

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Administrative Law Judge concluded that the HOA violated ARIZ. REV. STAT. § 33-1805 by failing to provide the full requested documentation relating to EDC actions and communications. The Petitioner's request for relief was granted, resulting in the reimbursement of the $500 filing fee and the imposition of a $500 civil penalty against the HOA.

Key Issues & Findings

Whether Desert Ranch Homeowners Association (Respondent) violated A.R.S. § 33-1805 by failing to fulfill a records request.

The Association violated A.R.S. § 33-1805 by failing to fully comply with Petitioner's specific request for EDC records (submissions, requests, and approvals) by providing only a summary table instead of the totality of requested communications within the statutory deadline.

Orders: Petitioner's petition granted. Respondent ordered to reimburse Petitioner's $500.00 filing fee (ARIZ. REV. STAT. § 32-2199.01) and tender a $500.00 civil penalty to the Department (ARIZ. REV. STAT. § 32-2199.02(A)).

Filing fee: $500.00, Fee refunded: Yes, Civil penalty: $500.00

Disposition: petitioner_win

Cited:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)

Analytics Highlights

Topics: Records Request, HOA Violation, Civil Penalty, Filing Fee Reimbursement
Additional Citations:

  • ARIZ. REV. STAT. § 33-1805
  • ARIZ. REV. STAT. § 32-2199.01
  • ARIZ. REV. STAT. § 32-2199.02(A)
  • ARIZ. REV. STAT. § 32-2102
  • ARIZ. REV. STAT. § 32-2199
  • ARIZ. REV. STAT. § 32-2199.05
  • ARIZ. REV. STAT. § 32-2199(2)
  • ARIZ. REV. STAT. § 32-2199.01(D)
  • ARIZ. REV. STAT. § 32-2199.02
  • ARIZ. REV. STAT. § 41-1092
  • ARIZ. ADMIN. CODE R2-19-119
  • ARIZ. REV. STAT. § 1-243
  • ARIZ. ADMIN. CODE R2-19-107
  • ARIZ. REV. STAT. § 33-1804

Video Overview

Audio Overview

Decision Documents

19F-H1918037-REL Decision – 700566.pdf

Uploaded 2025-10-09T03:33:55 (149.3 KB)





Briefing Doc – 19F-H1918037-REL


Briefing Document: Barrs v. Desert Ranch Homeowners Association (Case No. 19F-H1918037-REL)

Executive Summary

This briefing document synthesizes two Administrative Law Judge (ALJ) decisions concerning a records request dispute between homeowner Tom Barrs (Petitioner) and the Desert Ranch Homeowners Association (Respondent). The core of the dispute was the Association’s failure to fully comply with a request for records under Arizona Revised Statutes (A.R.S.) § 33-1805.

The case is notable for its complete reversal upon rehearing. An initial ruling on April 10, 2019, favored the Association, finding that the Petitioner had failed to properly submit his request by not emailing all Board members. However, this decision was overturned in a final, binding order on September 12, 2019. In the rehearing, the Petitioner presented new evidence demonstrating he was following the Association’s own prior written instructions for submitting such requests.

The ALJ ultimately concluded that the Association did violate A.R.S. § 33-1805 by providing only a summary document instead of making the full records available for examination. Consequently, the final order granted the Petitioner’s petition, mandated the full reimbursement of his $500 filing fee, and levied an additional $500 civil penalty against the Association. The case underscores the critical importance of procedural compliance and the weight of documented instructions in governing interactions between homeowners and their associations.

——————————————————————————–

I. Case Overview

Parties:

Petitioner: Tom Barrs, a property owner and member of the Association.

Respondent: Desert Ranch Homeowners Association (“the Association”).

Venue: Arizona Office of Administrative Hearings (OAH).

Presiding Judge: Administrative Law Judge (ALJ) Jenna Clark.

Core Allegation: Whether the Desert Ranch Homeowners Association violated A.R.S. § 33-1805 by failing to fulfill a records request submitted by the Petitioner.

Case Numbers:

◦ 19F-H1918037-REL (Initial Decision)

◦ 19F-H1918037-REL-RHG (Rehearing Decision)

II. Chronology of the Dispute

Jul. 19, 2017

Association President Catherine Overby appoints Environmental Design Committee (EDC) Director Brian Schoeffler as the Petitioner’s primary contact for records requests.

Jul. 18, 2018

Ms. Overby instructs the Petitioner to direct all requests to the Association’s management company, Associated Asset Management (AAM), specifically to Lori Lock-Lee.

Nov. 1, 2018

Petitioner submits the records request at issue via email to Catherine Overby, Brian Schoeffler, and Lori Loch-Lee.

Nov. 2, 2018

Ms. Loch-Lee acknowledges the request, states she will forward it to all Board members, and clarifies that AAM is only the Association’s accounting firm.

Nov. 18, 2018

Mr. Schoeffler responds on behalf of the Association, providing a summary table of EDC actions but not the full records. He also advises the Petitioner that all Board members must be copied on future requests.

Dec. 17, 2018

Petitioner files a single-issue petition against the Association with the Arizona Department of Real Estate, paying a $500 fee.

Mar. 6, 2019

Petitioner sends a follow-up email specifying the exact documents he is seeking, referencing items listed in the summary table he received.

Mar. 11, 2019

Mr. Schoeffler replies, asserting the request was already fulfilled and instructing the Petitioner to submit a new request for the additional items.

Mar. 17, 2019

Mr. Schoeffler emails again, claiming the original request was improperly submitted to only two of four Board members and that providing more documents could be seen as an “admission of guilt.”

Mar. 21, 2019

The first evidentiary hearing is held at the OAH.

Apr. 10, 2019

The initial ALJ Decision is issued, denying the Petitioner’s petition.

Jun. 10, 2019

Petitioner submits an appeal to the Department, which is granted.

Aug. 27, 2019

A rehearing is held at the OAH.

Sep. 12, 2019

The final ALJ Decision is issued, reversing the initial ruling and granting the Petitioner’s petition.

III. The Records Request and Response

Petitioner’s Request (November 1, 2018)

The Petitioner submitted a clear and direct request for specific records via email, citing the relevant statute:

“Pursuant to ARS 33-1805, I am requesting a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018. Soft copies via return email are preferable; otherwise, please let me know when hard copies are available for pickup.”

Association’s Response (November 18, 2018)

The Association did not provide the requested documents (e.g., letters, emails, applications). Instead, it provided a “summary table listing of some, not all, EDC actions.” As of the August 27, 2019, rehearing, the Petitioner had still not received the full documentation he originally requested.

Petitioner’s Clarification (March 6, 2019)

In an attempt to resolve the issue, the Petitioner sent a detailed follow-up email outlining the specific missing records by referencing the line items in the Association’s own summary table. This demonstrated that his request was not for a vague “list of actions” but for the underlying correspondence. This included requests for:

• Copies of violation notices and “Full Compliance” correspondence.

• Complaint correspondence from homeowners regarding shrubs and subsequent citations.

• Submittal correspondence for a project from Mr. Schoeffler himself, along with approvals.

• Original submittals and approvals for a garage remodel and septic install.

IV. Analysis of the Two Administrative Rulings

The opposite outcomes of the two hearings hinged entirely on the validity of the Petitioner’s original email submission.

A. Initial ALJ Decision (April 10, 2019) – In Favor of Respondent (HOA)

Central Finding: The Petitioner failed to properly submit his records request because he sent it to only two Board members, not the entire Board.

Reasoning: The ALJ concluded that because the request was improperly submitted, the Association was not obligated to fulfill it under A.R.S. § 33-1805. Therefore, its failure to provide the full records did not constitute a violation. The decision noted, “Because the credible evidence of record reflects that Petitioner failed to properly submit his records request to the Board, Petitioner has failed established by a preponderance of the evidence that the Association was in violation…”

Outcome: The petition was denied. The Association was not required to reimburse the Petitioner’s filing fee, and his request for a civil penalty was denied.

B. Rehearing ALJ Decision (September 12, 2019) – In Favor of Petitioner (Barrs)

Central Finding: The Petitioner did properly submit his records request by emailing the designated contacts.

Key New Evidence: The Petitioner introduced two exhibits proving he had received explicit instructions from the Association President on where to direct his requests:

1. A July 19, 2017 communication appointing EDC Chairman Brian Schoeffler as his primary records request contact.

2. A July 18, 2018 communication instructing him to direct requests to the management company (AAM).

Reasoning: The ALJ found this evidence dispositive, stating, “Petitioner’s November 01, 2018, records request was not required to be sent to all members of the Association’s Board, as Petitioner had expressly been instructed to only send his records requests to the Association’s EDC Chairman, Mr. Schoeffler, which he did.” With the submission deemed proper, the focus shifted to the response. The ALJ concluded that providing a summary table was not compliant with the statute’s requirement to make records “reasonably available for examination.”

Outcome: The initial decision was reversed, and the Petitioner’s petition was granted.

V. Key Arguments and Testimonies

Petitioner (Tom Barrs):

◦ Argued his dispute was with the adequacy of the Association’s response, not its timeliness.

◦ Alleged the Association acted in bad faith and willfully withheld records, citing a previous OAH adjudication over a similar request.

◦ Successfully demonstrated he had followed the Association’s own prior instructions for submitting requests.

Respondent (via Brian Schoeffler):

◦ Maintained that the request was invalid because it was not sent to all four Board members, an argument that collapsed during the rehearing.

◦ Admitted the Association’s governing documents do not contain a requirement that all Board members be copied on records requests.

◦ Justified the incomplete response by stating that providing additional documents after the petition was filed could be “interpreted as an admission of guilt.”

◦ Reasoned that the Association acted as it did because a previous, similar dispute had been decided in its favor.

VI. Final Order and Penalties

The binding order issued on September 12, 2019, following the rehearing, mandated the following:

1. Petition Granted: The Petitioner’s petition was granted in its entirety.

2. Filing Fee Reimbursement: The Association was ordered to reimburse the Petitioner’s $500 filing fee.

3. Civil Penalty: The Association was ordered to pay a civil penalty of $500 to the Arizona Department of Real Estate for its violation of A.R.S. § 33-1805.






Study Guide – 19F-H1918037-REL


Study Guide: Barrs v. Desert Ranch Homeowners Association

This guide provides a comprehensive review of the administrative legal case between petitioner Tom Barrs and respondent Desert Ranch Homeowners Association, covering the initial hearing and the subsequent rehearing. It includes a quiz to test factual recall, essay questions for deeper analysis, and a glossary of key terms.

——————————————————————————–

Short-Answer Quiz

Instructions: Answer the following questions in 2-3 complete sentences based on the provided source documents.

1. Who are the primary parties in this legal dispute, and what are their respective roles?

2. What specific Arizona Revised Statute was the Desert Ranch Homeowners Association accused of violating, and what does this statute generally require?

3. What was the exact nature of the records request Tom Barrs submitted on November 1, 2018?

4. In the initial hearing, what was the key reason the Administrative Law Judge ruled in favor of the Association?

5. What was the Association’s initial response to Barrs’ records request, and why did Barrs consider it incomplete?

6. Upon what grounds was a rehearing of the case granted?

7. What crucial new evidence presented at the rehearing changed the outcome of the case?

8. How did the Association’s own bylaws and concessions during the rehearing weaken its defense?

9. What was the final ruling in the Administrative Law Judge’s decision after the rehearing?

10. What financial penalties were imposed on the Desert Ranch Homeowners Association in the final order?

——————————————————————————–

Answer Key

1. The primary parties are Tom Barrs, the Petitioner, and the Desert Ranch Homeowners Association, the Respondent. Barrs, a homeowner and member of the Association, filed a petition alleging the Association failed to comply with a records request. The Association, represented in the hearings by Brian Schoeffler, defended its actions against this claim.

2. The Association was accused of violating A.R.S. § 33-1805. This statute requires a homeowners’ association to make its financial and other records reasonably available for examination by a member within ten business days of a request. It also allows the association to charge a fee of not more than fifteen cents per page for copies.

3. On November 1, 2018, Tom Barrs requested “a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018.” He specified that electronic copies were preferable but that he was also willing to pick up hard copies.

4. In the initial hearing, the judge ruled for the Association because the evidence indicated Barrs had failed to properly submit his request to all members of the Association’s Board. This procedural error meant Barrs failed to establish by a preponderance of the evidence that the Association was in violation of the statute.

5. The Association responded on November 18, 2018, by providing Barrs with a summary table of Environmental Design Committee (EDC) actions. Barrs considered this incomplete because his request was for the underlying communications, including all written requests and approvals, not just a summary list of actions.

6. A rehearing was granted after Petitioner Tom Barrs submitted an appeal to the Arizona Department of Real Estate on June 10, 2019. The Department granted the appeal and referred the matter back to the Office of Administrative Hearings for a new evidentiary hearing.

7. The crucial new evidence showed that the Association’s President had previously appointed Brian Schoeffler as Barrs’ primary contact for records requests. This evidence demonstrated that Barrs had, in fact, followed the specific instructions given to him and was not required to send his request to all board members, directly contradicting the basis for the initial ruling.

8. The Association conceded that its governing documents do not require members to copy all Board members on records requests. It also admitted that its own bylaws regarding the submission of forms for such requests were not adhered to or enforced, which undermined its argument that Barrs had failed to follow proper procedure.

9. The final ruling, issued September 12, 2019, granted the Petitioner’s petition. The Administrative Law Judge concluded that the Association’s conduct violated A.R.S. § 33-1805 because it did not fully comply with Barrs’ specific and properly submitted request.

10. The Association was ordered to reimburse Petitioner Tom Barrs’ $500.00 filing fee. Additionally, a civil penalty of $500.00 was levied against the Association, payable to the Arizona Department of Real Estate.

——————————————————————————–

Essay Questions

Instructions: The following questions are designed for longer, essay-format answers that require critical thinking and synthesis of information from the case documents. Answers are not provided.

1. Compare and contrast the Findings of Fact and Conclusions of Law in the initial decision (April 10, 2019) with those in the rehearing decision (September 12, 2019). Analyze how specific factual clarifications led to a complete reversal of the legal conclusion.

2. Explain the legal standard of “preponderance of the evidence” as defined in the decisions. Detail why the petitioner initially failed to meet this burden and what specific evidence allowed him to successfully meet it in the rehearing.

3. Analyze the testimony and arguments presented by Brian Schoeffler on behalf of the Association across both hearings. Discuss the consistency of his defense, his reasoning based on prior OAH decisions, and his stated fear that providing more documents could be interpreted as an “admission of guilt.”

4. Trace the complete procedural timeline of case No. 19F-H1918037-REL, from the filing of the initial petition on December 17, 2018, to the final, binding order on September 12, 2019. Highlight the roles of the Arizona Department of Real Estate and the Office of Administrative Hearings (OAH).

5. Using the details of this case, write an analysis of the function and importance of A.R.S. § 33-1805 in regulating the relationship between a homeowner and a homeowners’ association. Discuss the statute’s requirements for both parties and the consequences of non-compliance.

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Glossary of Key Terms

Definition

Administrative Law Judge (ALJ)

An independent, impartial judge who presides over administrative hearings at government agencies like the Office of Administrative Hearings. In this case, the ALJ was Jenna Clark.

A.R.S. § 33-1805

The section of the Arizona Revised Statutes that governs a homeowner’s right to access the records of a homeowners’ association. It mandates that an association must make records available for examination within ten business days of a request.

Associated Asset Management (AAM)

The management company that served as the accounting firm for the Desert Ranch Homeowners Association. Petitioner was instructed at one point to direct requests to Lori Lock-Lee at AAM.

Board of Directors (the Board)

The governing body that oversees the operations of the Desert Ranch Homeowners Association.

Covenants, Conditions, and Restrictions (CC&Rs)

The governing legal documents that set up the rules for a planned community or subdivision. The Desert Ranch HOA is governed by its CC&Rs.

Environmental Design Committee (EDC)

A committee within the Desert Ranch Homeowners Association responsible for reviewing and approving architectural and landscaping changes. Brian Schoeffler was the Chairman of the EDC.

Petitioner

The party who files a petition to initiate a legal proceeding. In this case, Tom Barrs is the Petitioner.

Preponderance of the evidence

The standard of proof in this civil administrative case. It is defined as evidence that is more convincing and has superior weight, inclining a fair mind to one side of the issue over the other.

Rehearing

A second hearing of a case, granted upon appeal, to re-examine the issues and evidence. The rehearing in this case took place on August 27, 2019, and resulted in the reversal of the initial decision.

Respondent

The party against whom a petition is filed. In this case, the Desert Ranch Homeowners Association is the Respondent.

Office of Administrative Hearings (OAH)

An independent state agency in Arizona that conducts evidentiary hearings for other state agencies, providing a neutral forum for resolving disputes like the one between Barrs and the Association.






Blog Post – 19F-H1918037-REL


Briefing Document: Barrs v. Desert Ranch Homeowners Association (Case No. 19F-H1918037-REL)

Executive Summary

This briefing document synthesizes two Administrative Law Judge (ALJ) decisions concerning a records request dispute between homeowner Tom Barrs (Petitioner) and the Desert Ranch Homeowners Association (Respondent). The core of the dispute was the Association’s failure to fully comply with a request for records under Arizona Revised Statutes (A.R.S.) § 33-1805.

The case is notable for its complete reversal upon rehearing. An initial ruling on April 10, 2019, favored the Association, finding that the Petitioner had failed to properly submit his request by not emailing all Board members. However, this decision was overturned in a final, binding order on September 12, 2019. In the rehearing, the Petitioner presented new evidence demonstrating he was following the Association’s own prior written instructions for submitting such requests.

The ALJ ultimately concluded that the Association did violate A.R.S. § 33-1805 by providing only a summary document instead of making the full records available for examination. Consequently, the final order granted the Petitioner’s petition, mandated the full reimbursement of his $500 filing fee, and levied an additional $500 civil penalty against the Association. The case underscores the critical importance of procedural compliance and the weight of documented instructions in governing interactions between homeowners and their associations.

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I. Case Overview

Parties:

Petitioner: Tom Barrs, a property owner and member of the Association.

Respondent: Desert Ranch Homeowners Association (“the Association”).

Venue: Arizona Office of Administrative Hearings (OAH).

Presiding Judge: Administrative Law Judge (ALJ) Jenna Clark.

Core Allegation: Whether the Desert Ranch Homeowners Association violated A.R.S. § 33-1805 by failing to fulfill a records request submitted by the Petitioner.

Case Numbers:

◦ 19F-H1918037-REL (Initial Decision)

◦ 19F-H1918037-REL-RHG (Rehearing Decision)

II. Chronology of the Dispute

Jul. 19, 2017

Association President Catherine Overby appoints Environmental Design Committee (EDC) Director Brian Schoeffler as the Petitioner’s primary contact for records requests.

Jul. 18, 2018

Ms. Overby instructs the Petitioner to direct all requests to the Association’s management company, Associated Asset Management (AAM), specifically to Lori Lock-Lee.

Nov. 1, 2018

Petitioner submits the records request at issue via email to Catherine Overby, Brian Schoeffler, and Lori Loch-Lee.

Nov. 2, 2018

Ms. Loch-Lee acknowledges the request, states she will forward it to all Board members, and clarifies that AAM is only the Association’s accounting firm.

Nov. 18, 2018

Mr. Schoeffler responds on behalf of the Association, providing a summary table of EDC actions but not the full records. He also advises the Petitioner that all Board members must be copied on future requests.

Dec. 17, 2018

Petitioner files a single-issue petition against the Association with the Arizona Department of Real Estate, paying a $500 fee.

Mar. 6, 2019

Petitioner sends a follow-up email specifying the exact documents he is seeking, referencing items listed in the summary table he received.

Mar. 11, 2019

Mr. Schoeffler replies, asserting the request was already fulfilled and instructing the Petitioner to submit a new request for the additional items.

Mar. 17, 2019

Mr. Schoeffler emails again, claiming the original request was improperly submitted to only two of four Board members and that providing more documents could be seen as an “admission of guilt.”

Mar. 21, 2019

The first evidentiary hearing is held at the OAH.

Apr. 10, 2019

The initial ALJ Decision is issued, denying the Petitioner’s petition.

Jun. 10, 2019

Petitioner submits an appeal to the Department, which is granted.

Aug. 27, 2019

A rehearing is held at the OAH.

Sep. 12, 2019

The final ALJ Decision is issued, reversing the initial ruling and granting the Petitioner’s petition.

III. The Records Request and Response

Petitioner’s Request (November 1, 2018)

The Petitioner submitted a clear and direct request for specific records via email, citing the relevant statute:

“Pursuant to ARS 33-1805, I am requesting a copy of all EDC actions, written requests, and written approvals from October 2017 through October 2018. Soft copies via return email are preferable; otherwise, please let me know when hard copies are available for pickup.”

Association’s Response (November 18, 2018)

The Association did not provide the requested documents (e.g., letters, emails, applications). Instead, it provided a “summary table listing of some, not all, EDC actions.” As of the August 27, 2019, rehearing, the Petitioner had still not received the full documentation he originally requested.

Petitioner’s Clarification (March 6, 2019)

In an attempt to resolve the issue, the Petitioner sent a detailed follow-up email outlining the specific missing records by referencing the line items in the Association’s own summary table. This demonstrated that his request was not for a vague “list of actions” but for the underlying correspondence. This included requests for:

• Copies of violation notices and “Full Compliance” correspondence.

• Complaint correspondence from homeowners regarding shrubs and subsequent citations.

• Submittal correspondence for a project from Mr. Schoeffler himself, along with approvals.

• Original submittals and approvals for a garage remodel and septic install.

IV. Analysis of the Two Administrative Rulings

The opposite outcomes of the two hearings hinged entirely on the validity of the Petitioner’s original email submission.

A. Initial ALJ Decision (April 10, 2019) – In Favor of Respondent (HOA)

Central Finding: The Petitioner failed to properly submit his records request because he sent it to only two Board members, not the entire Board.

Reasoning: The ALJ concluded that because the request was improperly submitted, the Association was not obligated to fulfill it under A.R.S. § 33-1805. Therefore, its failure to provide the full records did not constitute a violation. The decision noted, “Because the credible evidence of record reflects that Petitioner failed to properly submit his records request to the Board, Petitioner has failed established by a preponderance of the evidence that the Association was in violation…”

Outcome: The petition was denied. The Association was not required to reimburse the Petitioner’s filing fee, and his request for a civil penalty was denied.

B. Rehearing ALJ Decision (September 12, 2019) – In Favor of Petitioner (Barrs)

Central Finding: The Petitioner did properly submit his records request by emailing the designated contacts.

Key New Evidence: The Petitioner introduced two exhibits proving he had received explicit instructions from the Association President on where to direct his requests:

1. A July 19, 2017 communication appointing EDC Chairman Brian Schoeffler as his primary records request contact.

2. A July 18, 2018 communication instructing him to direct requests to the management company (AAM).

Reasoning: The ALJ found this evidence dispositive, stating, “Petitioner’s November 01, 2018, records request was not required to be sent to all members of the Association’s Board, as Petitioner had expressly been instructed to only send his records requests to the Association’s EDC Chairman, Mr. Schoeffler, which he did.” With the submission deemed proper, the focus shifted to the response. The ALJ concluded that providing a summary table was not compliant with the statute’s requirement to make records “reasonably available for examination.”

Outcome: The initial decision was reversed, and the Petitioner’s petition was granted.

V. Key Arguments and Testimonies

Petitioner (Tom Barrs):

◦ Argued his dispute was with the adequacy of the Association’s response, not its timeliness.

◦ Alleged the Association acted in bad faith and willfully withheld records, citing a previous OAH adjudication over a similar request.

◦ Successfully demonstrated he had followed the Association’s own prior instructions for submitting requests.

Respondent (via Brian Schoeffler):

◦ Maintained that the request was invalid because it was not sent to all four Board members, an argument that collapsed during the rehearing.

◦ Admitted the Association’s governing documents do not contain a requirement that all Board members be copied on records requests.

◦ Justified the incomplete response by stating that providing additional documents after the petition was filed could be “interpreted as an admission of guilt.”

◦ Reasoned that the Association acted as it did because a previous, similar dispute had been decided in its favor.

VI. Final Order and Penalties

The binding order issued on September 12, 2019, following the rehearing, mandated the following:

1. Petition Granted: The Petitioner’s petition was granted in its entirety.

2. Filing Fee Reimbursement: The Association was ordered to reimburse the Petitioner’s $500 filing fee.

3. Civil Penalty: The Association was ordered to pay a civil penalty of $500 to the Arizona Department of Real Estate for its violation of A.R.S. § 33-1805.


Case Participants

Petitioner Side

  • Tom Barrs (petitioner)
    Appeared on his own behalf in the initial hearing; appeared as a witness in the rehearing.
  • Jonathan Dessaules (petitioner attorney)
    Dessaules Law Group
    Appeared on behalf of Petitioner in the rehearing.

Respondent Side

  • Brian Schoeffler (respondent representative / EDC chairman / witness)
    Desert Ranch Homeowners Association
    Also identified as a Board Director.
  • Catherine Overby (HOA president / board member)
    Desert Ranch Homeowners Association
    Appointed Mr. Schoeffler as Petitioner’s primary records request contact.
  • Lori Loch-Lee (property manager)
    Associated Asset Management (AAM)
    Vice President of Client Services.
  • Amanda Shaw (property manager)
    AAM LLC
    Contact for Respondent.
  • B. Austin Baillio (HOA attorney)
    Maxwell & Morgan, P.C.
    Received electronic transmission of the rehearing decision.

Neutral Parties

  • Jenna Clark (ALJ)
    OAH
  • Judy Lowe (Commissioner)
    ADRE
  • Dan Gardner (ADRE staff)
    ADRE
    HOA Coordinator.

Other Participants

  • Gerard Manieri (observer)
    Listed as 'G. Mangiero' in initial hearing source.
  • Peter Ashkin (observer)
    Observed initial hearing.
  • Stephen Banks (observer)
    Observed initial hearing.
  • Noah Banks (observer)
    Observed initial hearing.
  • Stephen Barrs (observer)
    Observed rehearing.
  • Abraham Barrs (observer)
    Observed rehearing.

Linda Haderli vs. Carriage Manor RV Resort Association, Inc.

Case Summary

Case ID 17F-H1717029-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-06-18
Administrative Law Judge Tammy L. Eigenheer
Outcome total
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Linda Haderli Counsel Jonathan A. Dessaules
Respondent Carriage Manor RV Resort Association, Inc. Counsel Samuel E. Arrowsmith

Alleged Violations

A.R.S. § 32-2199 et seq.

Outcome Summary

Petitioner was deemed the prevailing party. The HOA (Respondent) was found to have acted beyond the scope of its authority under its governing documents by removing the Petitioner as the Pickleball Club President and banning her from holding office for 24 months. The imposed discipline was quashed, and the HOA was ordered to refund the Petitioner's $500.00 filing fee.

Key Issues & Findings

HOA lacked authority to impose discipline (removal as club president and 24-month ban on holding office) under governing documents.

Petitioner alleged Respondent lacked authority pursuant to governing documents to remove her as President of the Pickleball Club and preclude her from serving as any officer for 24 months as purported discipline. The Tribunal concluded the Board’s decision was in excess of its authority because Respondent did not establish that removal and the prohibition on holding office were remedies available under the governing documents.

Orders: Petitioner was deemed the prevailing party; Respondent's imposed discipline was quashed; Respondent was ordered to pay Petitioner her filing fee of $500.00.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Analytics Highlights

Topics: discipline, governing documents, authority, club officer removal, homeowner vs HOA
Additional Citations:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Video Overview

https://youtu.be/Cq8AgIpY6YI

Audio Overview

Decision Documents

17F-H1717029-REL Decision – 570378.pdf

Uploaded 2026-01-23T17:19:59 (84.2 KB)

17F-H1717029-REL Decision – 575026.pdf

Uploaded 2026-01-23T17:20:04 (700.9 KB)





Briefing Doc – 17F-H1717029-REL


Briefing Document: Haderli vs. Carriage Manor RV Resort Association

Executive Summary

This document synthesizes the key findings and legal conclusions from an administrative hearing concerning a dispute between resident Linda Haderli (Petitioner) and the Carriage Manor RV Resort Association, Inc. (Respondent). The core of the dispute was the Association’s decision to remove Ms. Haderli from her position as President of the Pickleball Club and to bar her from holding any club office for 24 months as a disciplinary measure.

The Administrative Law Judge (ALJ) ultimately ruled in favor of Ms. Haderli. The central finding was that the disciplinary action imposed by the Association was in excess of the authority granted by its own governing documents (CC&Rs). While the Association’s rules allowed for remedies such as financial assessments up to $500 or the suspension of common area use rights for violations, they did not provide for the removal of a resident from an elected club office. Consequently, the ALJ ordered that Ms. Haderli be deemed the prevailing party, the Association’s disciplinary action be quashed, and the Association reimburse Ms. Haderli’s $500 filing fee. This decision was formally adopted by the Commissioner of the Arizona Department of Real Estate, making it a final administrative order.

Case Overview

Parties:

Petitioner: Linda Haderli

Respondent: Carriage Manor RV Resort Association, Inc., a homeowners association in Mesa, Arizona.

Legal Venue: The Office of Administrative Hearings, State of Arizona.

Case Number: 17F-H1717029-REL

Hearing Date: May 30, 2017

Core Issue: On March 28, 2017, Ms. Haderli filed a petition with the Arizona Department of Real Estate. She alleged that the Association lacked the authority under its governing documents to remove her as President of the Pickleball Club and to prohibit her from serving in any club officer position for two years as a form of discipline.

The Association’s Disciplinary Action and Justification

The Association took disciplinary action against Ms. Haderli and provided three specific reasons for its decision in a formal letter:

1. Challenging Board Policies: The letter accused Ms. Haderli of harassing Association employees and circumventing established systems designed to implement Association policies.

2. Improper Officer Representation: The Association stated that Ms. Haderli had permitted Ms. Joyce Wooton to represent herself as an “Advisor” to the Pickleball Club, a position not recognized as an official Officer position in the Pickleball By-Laws.

3. Unauthorized Representation to External Entities: The Association claimed Ms. Haderli had represented herself to the City of Mesa and SRP (Salt River Project) as having the authority to make decisions on behalf of the Association, which had not been granted by the Board of Directors.

Analysis of Allegations and Testimony

During the May 30, 2017 hearing, testimony was presented by both parties regarding the three justifications for the disciplinary action.

Allegation 1: Harassment of an Association Employee

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria testified that on January 4, 2017, Ms. Haderli had a “contentious interaction” with an employee, Barb Putnam. According to some observers, Ms. Haderli was yelling. The following day, Ms. Putnam was hospitalized with a hemorrhage in her eye. Ms. Candelaria “theorized” that the stress from the encounter caused the medical issue. She collected written statements from observers but did not speak with Ms. Haderli about the incident, citing confidentiality concerns.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied yelling at Ms. Putnam, explaining that her hearing loss sometimes causes her to speak louder than intended, which can be misinterpreted as yelling. She stated she was attempting to reserve dates for Pickleball Club fundraising events and that Ms. Putnam was uncooperative. Ms. Haderli testified she was unaware of the harassment accusation until reviewing exhibits for the hearing with her attorney.

Allegation 2: Improper Officer Representation (Joyce Wooton)

Petitioner’s Testimony (Linda Haderli): Ms. Haderli testified that Ms. Wooton was already serving as an advisor to the Pickleball Club when Ms. Haderli was elected Vice President, a full year before she became President on March 1, 2016.

Allegation 3: Unauthorized Representation to External Entities

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria stated that while the Pickleball Club was exploring a project to build a small structure, Ms. Haderli contacted the City of Mesa and SRP directly, representing herself as acting on behalf of the Association. This continued even after Ms. Haderli was advised to work through the project’s architect for technical questions.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied representing herself as having authority to act for the Association. She testified that her intent was merely to gather background information to be better informed about the project. She initially did not want to provide her name or address to the entities for fear of appearing to act in an official capacity, only providing the address when required because regulations differ by city area.

Governing Documents and Permitted Remedies

The Administrative Law Judge’s decision hinged on the specific remedies available to the Association as outlined in its governing documents, the CC&Rs. The Association clarified that the discipline was imposed on Ms. Haderli in her capacity as a resident who violated community rules, not as a disciplinary action against the Pickleball Club itself.

The following sections of the CC&Rs were cited as relevant:

CC&R Section

Description

Authorized Remedy

Section 14.2

Employee Abuse: Prohibits physical or verbal harassment of employees by residents.

Enforcement as an “Other Violation” under Section 15.2B.

Section 15.2B

Other Violations: Stipulates that such violations are subject to a financial penalty.

An assessment set by the Board of Directors, not to exceed $500.00.

Section 12.2

Suspension of Rights: Grants the Association the right to suspend an Owner’s rights for infractions.

Suspension of an Owner’s voting rights and Common Areas use rights.

Legal Conclusions and Final Ruling

The Administrative Law Judge reached several key conclusions of law that led to the final order.

Burden of Proof: The petitioner, Linda Haderli, bore the burden of proving by a preponderance of the evidence that the Association acted without the authority granted by its governing documents.

Excess of Authority: The Respondent (the Association) “did not establish that removal as the Pickleball Club President and/or a prohibition of holding any other officer position for a period of 24 months is a remedy available under the governing documents.”

Final Conclusion: The Tribunal concluded that the Board of Directors’ decision to impose this specific discipline was in excess of its authority.

Recommended and Final Order

Based on these conclusions, Administrative Law Judge Tammy L. Eigenheer issued a recommended order on June 18, 2017:

1. Petitioner Deemed Prevailing Party: Linda Haderli was declared the prevailing party in the matter.

2. Discipline Quashed: The disciplinary action imposed by the Association against Ms. Haderli was ordered to be quashed.

3. Filing Fee Reimbursement: The Association was ordered to pay Ms. Haderli her $500.00 filing fee within thirty days.

On June 21, 2017, Judy Lowe, the Commissioner of the Arizona Department of Real Estate, issued a Final Order adopting the Administrative Law Judge’s decision in its entirety. This order became a final administrative action, effective immediately.






Study Guide – 17F-H1717029-REL


Study Guide: Haderli v. Carriage Manor RV Resort Association, Inc.

Quiz: Short-Answer Questions

Instructions: Answer the following questions in 2-3 complete sentences based on the provided case documents.

1. Who are the primary parties in this legal dispute, and what are their respective roles?

2. What was the central violation alleged by the Petitioner, Linda Haderli, in her petition?

3. What specific disciplinary action did the Carriage Manor RV Resort Association, Inc. impose on Linda Haderli?

4. List the three reasons the Association provided to justify its disciplinary action against the Petitioner.

5. How did Linda Haderli explain her interaction with the Association employee, Barb Putnam, which the Association characterized as harassment?

6. What was the Petitioner’s explanation for contacting the City of Mesa and SRP regarding the Pickleball Club’s building project?

7. According to the Association’s governing documents (CC&R’s), what specific remedies are available for non-monetary infractions and “Other Violations”?

8. What is the legal standard of proof that the Petitioner was required to meet in this case, and how is it defined in the document?

9. What was the final conclusion of the Administrative Law Judge regarding the Association’s authority to impose its chosen discipline?

10. What were the three components of the Recommended Order issued by the Administrative Law Judge, which was later adopted as the Final Order?

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Answer Key

1. The primary parties are Linda Haderli, the Petitioner, and Carriage Manor RV Resort Association, Inc., the Respondent. The Petitioner is the individual homeowner who filed the dispute, while the Respondent is the homeowners association (HOA) that took disciplinary action against her.

2. The Petitioner alleged that the Respondent did not have the authority under its own governing documents to take the disciplinary action it imposed. Specifically, she challenged her removal as President of the Pickleball Club and the subsequent ban from holding any officer position.

3. The Association removed Linda Haderli from her position as President of the Pickleball Club. Additionally, it precluded her from serving as any officer of the Pickleball Club for a period of 24 months.

4. The Association cited three reasons: (1) harassing Association employees and circumventing policies; (2) improperly permitting Ms. Joyce Wooton to represent herself as an “Advisor,” a non-existent officer position; and (3) representing herself to the City of Mesa and SRP as having authority to make decisions on behalf of the Association.

5. Ms. Haderli denied yelling at Ms. Putnam, attributing her loud voice to hearing loss which can be misinterpreted. She stated she was simply trying to reserve dates for Pickleball Club fundraising events and that the employee was not being cooperative in providing information.

6. The Petitioner testified that she approached the City of Mesa and SRP merely to gather background information to be more informed about the building project. She denied ever representing herself as having authority to act for the Association and was initially hesitant to even provide her name for fear of creating that impression.

7. For “Other Violations,” Section 15.2B of the CC&R’s allows for a monetary assessment up to $500.00. For non-monetary infractions, Section 12.2 allows the Association to suspend an Owner’s voting rights and Common Areas use rights until the infraction is cured.

8. The Petitioner was required to prove her case by a preponderance of the evidence. The document defines this as “Evidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.”

9. The Administrative Law Judge concluded that the Board’s decision to remove the Petitioner as Pickleball Club President and ban her from holding office for 24 months was in excess of its authority. The judge found that this specific penalty was not a remedy available to the Association under its governing documents.

10. The Order dictated that (1) the Petitioner be deemed the prevailing party in the matter, (2) the Respondent’s imposed discipline against the Petitioner be quashed (nullified), and (3) the Respondent pay the Petitioner her filing fee of $500.00 within thirty days.

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Essay Questions

Instructions: Consider the following prompts for longer, essay-style responses. Use evidence and specific details from the case documents to construct your arguments.

1. Analyze the discrepancy between the disciplinary penalties available to the Association under its CC&R’s (Sections 12.2 and 15.2B) and the penalty it actually imposed on Linda Haderli. Explain why this discrepancy was the pivotal factor in the Administrative Law Judge’s final decision.

2. Discuss the three allegations made by the Association against Linda Haderli. For each allegation, present the evidence and testimony offered by the Association (via Mary Candelaria) and the counter-evidence or explanation provided by the Petitioner.

3. Trace the procedural timeline of this case, starting from the filing of the Homeowners Association (HOA) Dispute Process Petition. Describe each key step, including the date of filing, the Notice of Hearing, the hearing itself, the Administrative Law Judge Decision, and the final adoption of that decision by the Commissioner of the Department of Real Estate.

4. The Respondent stated that the discipline was against Linda Haderli in her capacity as a resident, not as a representative of the Pickleball Club. Evaluate this argument in the context of the specific penalties imposed. Did the nature of the discipline align with the Association’s claim?

5. Explain the legal concept of “burden of proof” as it applies to this case. How did the Petitioner, Linda Haderli, successfully meet the burden of proving by a “preponderance of the evidence” that the Association acted outside its authority?

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Glossary of Key Terms

Definition

Administrative Law Judge (ALJ)

The judicial officer, Tammy L. Eigenheer, who presided over the administrative hearing, evaluated evidence, and issued a decision and recommended order.

Answer

The formal response filed by the Respondent (Carriage Manor RV Resort Association, Inc.) denying the violation alleged in the Petitioner’s petition.

CC&R’s

An abbreviation for Covenants, Conditions, and Restrictions. These are part of the Association’s governing documents that outline the rules for residents and the remedies available to the Association for violations.

Commissioner

The Commissioner of the Arizona Department of Real Estate, Judy Lowe, who has the authority to adopt the ALJ’s decision, making it a Final Order.

Department

The Arizona Department of Real Estate, the state agency with jurisdiction to hear disputes between homeowners and homeowners associations.

Final Order

The official, binding order issued by the Commissioner of the Department of Real Estate that adopts the ALJ’s decision. This order becomes effective immediately and is appealable through judicial review.

Governing Documents

The collection of rules, bylaws, and CC&R’s that legally govern the operation of the Homeowners Association and the conduct of its members.

Homeowners Association (HOA) Dispute Process Petition

The formal document filed by the Petitioner (Linda Haderli) with the Arizona Department of Real Estate on or about March 28, 2017, to initiate the legal dispute against the Association.

Petitioner

The party who filed the petition initiating the legal action. In this case, homeowner Linda Haderli.

Preponderance of the Evidence

The standard of proof required for the Petitioner to win the case. It is defined as “Evidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.”

Prevailing Party

The party that wins the legal dispute. The Administrative Law Judge’s order deemed the Petitioner, Linda Haderli, to be the prevailing party.

Quashed

A legal term meaning to nullify, void, or set aside. The Judge’s order quashed the disciplinary action that the Respondent had imposed on the Petitioner.

Respondent

The party against whom the petition is filed and who is responding to the allegations. In this case, Carriage Manor RV Resort Association, Inc.






Blog Post – 17F-H1717029-REL


She Fought Her HOA Over Pickleball—And Won on a Technicality. Here Are 4 Surprising Lessons.

Introduction: The David vs. Goliath of Neighborhood Disputes

For many homeowners, a dispute with their Homeowners Association (HOA) can feel like an unwinnable battle. The board holds what seems like absolute power, leaving residents feeling powerless. However, a recent administrative hearing in Arizona offers a powerful counter-narrative and a series of crucial lessons for anyone living in a planned community. The case involved Linda Haderli, the President of a community Pickleball Club, and her HOA, the Carriage Manor RV Resort Association, Inc. What started as a disagreement over her conduct escalated into a formal disciplinary action that was ultimately overturned. The story of her victory reveals surprising truths about the limits of an HOA’s authority.

Takeaway 1: Your HOA’s Power Isn’t Unlimited—It’s Written in Black and White

An HOA Board Can’t Invent Punishments.

The core of the dispute was the punishment the HOA Board imposed on Linda Haderli. In response to alleged rule violations, the Board removed her from her elected position as President of the Pickleball Club and banned her from holding any club office for 24 months.

However, a close look at the Association’s own governing documents—the CC&Rs—revealed a critical flaw in the Board’s action. The documents specified exactly which remedies were available for violations. These included a monetary assessment not to exceed $500, or the suspension of an owner’s voting rights and their right to use common areas.

The punishment the Board chose—removal from an elected position and a ban from future office—was simply not on that list. The Administrative Law Judge’s decision was unequivocal on this point:

Therefore, this Tribunal concludes that the Board’s decision to remove Petitioner as the Pickleball Club President and to preclude her from holding any other officer position for a period of 24 months was in excess of its authority under the Association’s governing documents.

Ultimately, the HOA was bound by the rules it had created. Its failure to adhere to its own documents was the key to its defeat.

Takeaway 2: It Might Not Matter Who Was “Right”

The Case Can Hinge on Procedure, Not on the Facts of the Dispute.

The HOA levied three main accusations against Haderli: harassing an Association employee during a contentious interaction, improperly allowing an “Advisor” to participate in the club, and misrepresenting herself to the City of Mesa while researching a project. For her part, Haderli explained that her hearing loss can cause her to speak loudly, that the advisor had served in that capacity previously, and that she was only gathering information from the city and never claimed to have authority.

Here is the counter-intuitive twist: the judge never ruled on whether Haderli was actually guilty of any of these actions. The final decision did not weigh the evidence to determine who was “right” or “wrong” about the incidents. The entire case was decided on the grounds that the punishment itself was invalid because it was not authorized by the HOA’s governing documents, regardless of the alleged offenses that prompted it.

This procedural victory underscores the first lesson: it didn’t matter if the Board’s accusations were 100% true, because they attempted to enforce their judgment with a punishment they had no authority to invent. This is a crucial lesson. In an HOA dispute, winning isn’t always about proving your innocence regarding an incident. It can be about proving the board failed to follow its own established rules and procedures for discipline.

Takeaway 3: You May Have to Prove the HOA is Wrong

The Burden of Proof Can Fall on the Homeowner.

Many might assume that an HOA, as the governing body imposing discipline, would be required to prove it had the authority to do so. In this case, however, the legal burden was reversed. The administrative ruling states that the homeowner, referred to as the “Petitioner,” had the “burden of proving by a preponderance of the evidence” that the HOA acted without authority. This is not unusual; in an administrative hearing, the person who files the petition is the one bringing the complaint, and it is standard procedure for them to carry the burden of proving their claim.

The court defined “preponderance of the evidence” as:

[E]vidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.

This is a significant hurdle. It meant that Haderli couldn’t just question the Board’s power; she had to affirmatively prove, with more convincing evidence, that they didn’t have the authority they claimed. Despite this challenge, she successfully met that burden.

Takeaway 4: Victory Can Be Found in the Fine Print

Knowing Your Governing Documents is Your Greatest Weapon.

This case was not won through complex legal maneuvering or emotional arguments about who was to blame. Victory was found in a straightforward reading of the HOA’s own Covenants, Conditions, and Restrictions (CC&Rs).

The judge’s decision specifically cited Sections 14.2, 15.2B, and 12.2 of the CC&Rs as the foundation for what constituted authorized punishments—namely, fines and the suspension of privileges. By pointing out that the Board’s chosen discipline was absent from these sections, Haderli demonstrated that the Board had overstepped.

This reinforces the central lesson for every homeowner. The most powerful tool you have in a dispute with your association is a copy of your own governing documents. The answer to whether a board is overstepping its authority is often written right there in the text. Homeowners should treat their CC&Rs not as a dusty rulebook, but as a binding contract that holds their Board accountable.

Conclusion: Knowledge is Power

In the end, Linda Haderli was officially deemed the “prevailing party.” The judge ordered that the HOA’s imposed discipline be “quashed” and that her $500 filing fee be returned. This victory was possible for one primary reason: the HOA board exceeded the specific authority granted to it by its own rules. The case serves as a powerful reminder that an HOA’s power is not absolute; it is defined and limited by its documents.

The Board’s power ended where their documents said it did. Do you know where that line is drawn in your community?


Case Participants

Petitioner Side

  • Linda Haderli (petitioner)
  • Jonathan A. Dessaules (attorney)
  • Ashley C. Hill (attorney)

Respondent Side

  • Samuel E. Arrowsmith (attorney)
  • Ryan J. McCarthy (attorney)
  • Mary Candelaria (general manager)
    Respondent's General Manager; testified
  • Barb Putnam (employee)
    Association employee allegedly harassed by Petitioner

Neutral Parties

  • Tammy L. Eigenheer (ALJ)
  • Judy Lowe (Commissioner)
    Commissioner of the Arizona Department of Real Estate
  • Abby Hansen (HOA Coordinator)

Other Participants

  • Joyce Wooton (involved individual)
    Individual associated with the Pickleball Club, subject of allegation

Linda Haderli vs. Carriage Manor RV Resort Association, Inc.

Case Summary

Case ID 17F-H1717029-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-06-18
Administrative Law Judge Tammy L. Eigenheer
Outcome total
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Linda Haderli Counsel Jonathan A. Dessaules
Respondent Carriage Manor RV Resort Association, Inc. Counsel Samuel E. Arrowsmith

Alleged Violations

A.R.S. § 32-2199 et seq.

Outcome Summary

Petitioner was deemed the prevailing party. The HOA (Respondent) was found to have acted beyond the scope of its authority under its governing documents by removing the Petitioner as the Pickleball Club President and banning her from holding office for 24 months. The imposed discipline was quashed, and the HOA was ordered to refund the Petitioner's $500.00 filing fee.

Key Issues & Findings

HOA lacked authority to impose discipline (removal as club president and 24-month ban on holding office) under governing documents.

Petitioner alleged Respondent lacked authority pursuant to governing documents to remove her as President of the Pickleball Club and preclude her from serving as any officer for 24 months as purported discipline. The Tribunal concluded the Board’s decision was in excess of its authority because Respondent did not establish that removal and the prohibition on holding office were remedies available under the governing documents.

Orders: Petitioner was deemed the prevailing party; Respondent's imposed discipline was quashed; Respondent was ordered to pay Petitioner her filing fee of $500.00.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Analytics Highlights

Topics: discipline, governing documents, authority, club officer removal, homeowner vs HOA
Additional Citations:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Audio Overview

Decision Documents

17F-H1717029-REL Decision – 570378.pdf

Uploaded 2025-10-08T06:57:46 (84.2 KB)

17F-H1717029-REL Decision – 575026.pdf

Uploaded 2025-10-08T06:57:47 (700.9 KB)





Briefing Doc – 17F-H1717029-REL


Briefing Document: Haderli vs. Carriage Manor RV Resort Association

Executive Summary

This document synthesizes the key findings and legal conclusions from an administrative hearing concerning a dispute between resident Linda Haderli (Petitioner) and the Carriage Manor RV Resort Association, Inc. (Respondent). The core of the dispute was the Association’s decision to remove Ms. Haderli from her position as President of the Pickleball Club and to bar her from holding any club office for 24 months as a disciplinary measure.

The Administrative Law Judge (ALJ) ultimately ruled in favor of Ms. Haderli. The central finding was that the disciplinary action imposed by the Association was in excess of the authority granted by its own governing documents (CC&Rs). While the Association’s rules allowed for remedies such as financial assessments up to $500 or the suspension of common area use rights for violations, they did not provide for the removal of a resident from an elected club office. Consequently, the ALJ ordered that Ms. Haderli be deemed the prevailing party, the Association’s disciplinary action be quashed, and the Association reimburse Ms. Haderli’s $500 filing fee. This decision was formally adopted by the Commissioner of the Arizona Department of Real Estate, making it a final administrative order.

Case Overview

Parties:

Petitioner: Linda Haderli

Respondent: Carriage Manor RV Resort Association, Inc., a homeowners association in Mesa, Arizona.

Legal Venue: The Office of Administrative Hearings, State of Arizona.

Case Number: 17F-H1717029-REL

Hearing Date: May 30, 2017

Core Issue: On March 28, 2017, Ms. Haderli filed a petition with the Arizona Department of Real Estate. She alleged that the Association lacked the authority under its governing documents to remove her as President of the Pickleball Club and to prohibit her from serving in any club officer position for two years as a form of discipline.

The Association’s Disciplinary Action and Justification

The Association took disciplinary action against Ms. Haderli and provided three specific reasons for its decision in a formal letter:

1. Challenging Board Policies: The letter accused Ms. Haderli of harassing Association employees and circumventing established systems designed to implement Association policies.

2. Improper Officer Representation: The Association stated that Ms. Haderli had permitted Ms. Joyce Wooton to represent herself as an “Advisor” to the Pickleball Club, a position not recognized as an official Officer position in the Pickleball By-Laws.

3. Unauthorized Representation to External Entities: The Association claimed Ms. Haderli had represented herself to the City of Mesa and SRP (Salt River Project) as having the authority to make decisions on behalf of the Association, which had not been granted by the Board of Directors.

Analysis of Allegations and Testimony

During the May 30, 2017 hearing, testimony was presented by both parties regarding the three justifications for the disciplinary action.

Allegation 1: Harassment of an Association Employee

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria testified that on January 4, 2017, Ms. Haderli had a “contentious interaction” with an employee, Barb Putnam. According to some observers, Ms. Haderli was yelling. The following day, Ms. Putnam was hospitalized with a hemorrhage in her eye. Ms. Candelaria “theorized” that the stress from the encounter caused the medical issue. She collected written statements from observers but did not speak with Ms. Haderli about the incident, citing confidentiality concerns.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied yelling at Ms. Putnam, explaining that her hearing loss sometimes causes her to speak louder than intended, which can be misinterpreted as yelling. She stated she was attempting to reserve dates for Pickleball Club fundraising events and that Ms. Putnam was uncooperative. Ms. Haderli testified she was unaware of the harassment accusation until reviewing exhibits for the hearing with her attorney.

Allegation 2: Improper Officer Representation (Joyce Wooton)

Petitioner’s Testimony (Linda Haderli): Ms. Haderli testified that Ms. Wooton was already serving as an advisor to the Pickleball Club when Ms. Haderli was elected Vice President, a full year before she became President on March 1, 2016.

Allegation 3: Unauthorized Representation to External Entities

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria stated that while the Pickleball Club was exploring a project to build a small structure, Ms. Haderli contacted the City of Mesa and SRP directly, representing herself as acting on behalf of the Association. This continued even after Ms. Haderli was advised to work through the project’s architect for technical questions.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied representing herself as having authority to act for the Association. She testified that her intent was merely to gather background information to be better informed about the project. She initially did not want to provide her name or address to the entities for fear of appearing to act in an official capacity, only providing the address when required because regulations differ by city area.

Governing Documents and Permitted Remedies

The Administrative Law Judge’s decision hinged on the specific remedies available to the Association as outlined in its governing documents, the CC&Rs. The Association clarified that the discipline was imposed on Ms. Haderli in her capacity as a resident who violated community rules, not as a disciplinary action against the Pickleball Club itself.

The following sections of the CC&Rs were cited as relevant:

CC&R Section

Description

Authorized Remedy

Section 14.2

Employee Abuse: Prohibits physical or verbal harassment of employees by residents.

Enforcement as an “Other Violation” under Section 15.2B.

Section 15.2B

Other Violations: Stipulates that such violations are subject to a financial penalty.

An assessment set by the Board of Directors, not to exceed $500.00.

Section 12.2

Suspension of Rights: Grants the Association the right to suspend an Owner’s rights for infractions.

Suspension of an Owner’s voting rights and Common Areas use rights.

Legal Conclusions and Final Ruling

The Administrative Law Judge reached several key conclusions of law that led to the final order.

Burden of Proof: The petitioner, Linda Haderli, bore the burden of proving by a preponderance of the evidence that the Association acted without the authority granted by its governing documents.

Excess of Authority: The Respondent (the Association) “did not establish that removal as the Pickleball Club President and/or a prohibition of holding any other officer position for a period of 24 months is a remedy available under the governing documents.”

Final Conclusion: The Tribunal concluded that the Board of Directors’ decision to impose this specific discipline was in excess of its authority.

Recommended and Final Order

Based on these conclusions, Administrative Law Judge Tammy L. Eigenheer issued a recommended order on June 18, 2017:

1. Petitioner Deemed Prevailing Party: Linda Haderli was declared the prevailing party in the matter.

2. Discipline Quashed: The disciplinary action imposed by the Association against Ms. Haderli was ordered to be quashed.

3. Filing Fee Reimbursement: The Association was ordered to pay Ms. Haderli her $500.00 filing fee within thirty days.

On June 21, 2017, Judy Lowe, the Commissioner of the Arizona Department of Real Estate, issued a Final Order adopting the Administrative Law Judge’s decision in its entirety. This order became a final administrative action, effective immediately.


Linda Haderli vs. Carriage Manor RV Resort Association, Inc.

Case Summary

Case ID 17F-H1717029-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-06-18
Administrative Law Judge Tammy L. Eigenheer
Outcome total
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Linda Haderli Counsel Jonathan A. Dessaules
Respondent Carriage Manor RV Resort Association, Inc. Counsel Samuel E. Arrowsmith

Alleged Violations

A.R.S. § 32-2199 et seq.

Outcome Summary

Petitioner was deemed the prevailing party. The HOA (Respondent) was found to have acted beyond the scope of its authority under its governing documents by removing the Petitioner as the Pickleball Club President and banning her from holding office for 24 months. The imposed discipline was quashed, and the HOA was ordered to refund the Petitioner's $500.00 filing fee.

Key Issues & Findings

HOA lacked authority to impose discipline (removal as club president and 24-month ban on holding office) under governing documents.

Petitioner alleged Respondent lacked authority pursuant to governing documents to remove her as President of the Pickleball Club and preclude her from serving as any officer for 24 months as purported discipline. The Tribunal concluded the Board’s decision was in excess of its authority because Respondent did not establish that removal and the prohibition on holding office were remedies available under the governing documents.

Orders: Petitioner was deemed the prevailing party; Respondent's imposed discipline was quashed; Respondent was ordered to pay Petitioner her filing fee of $500.00.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Analytics Highlights

Topics: discipline, governing documents, authority, club officer removal, homeowner vs HOA
Additional Citations:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Audio Overview

Decision Documents

17F-H1717029-REL Decision – 570378.pdf

Uploaded 2025-10-08T07:02:00 (84.2 KB)

17F-H1717029-REL Decision – 575026.pdf

Uploaded 2025-10-08T07:02:00 (700.9 KB)





Briefing Doc – 17F-H1717029-REL


Briefing Document: Haderli vs. Carriage Manor RV Resort Association

Executive Summary

This document synthesizes the key findings and legal conclusions from an administrative hearing concerning a dispute between resident Linda Haderli (Petitioner) and the Carriage Manor RV Resort Association, Inc. (Respondent). The core of the dispute was the Association’s decision to remove Ms. Haderli from her position as President of the Pickleball Club and to bar her from holding any club office for 24 months as a disciplinary measure.

The Administrative Law Judge (ALJ) ultimately ruled in favor of Ms. Haderli. The central finding was that the disciplinary action imposed by the Association was in excess of the authority granted by its own governing documents (CC&Rs). While the Association’s rules allowed for remedies such as financial assessments up to $500 or the suspension of common area use rights for violations, they did not provide for the removal of a resident from an elected club office. Consequently, the ALJ ordered that Ms. Haderli be deemed the prevailing party, the Association’s disciplinary action be quashed, and the Association reimburse Ms. Haderli’s $500 filing fee. This decision was formally adopted by the Commissioner of the Arizona Department of Real Estate, making it a final administrative order.

Case Overview

Parties:

Petitioner: Linda Haderli

Respondent: Carriage Manor RV Resort Association, Inc., a homeowners association in Mesa, Arizona.

Legal Venue: The Office of Administrative Hearings, State of Arizona.

Case Number: 17F-H1717029-REL

Hearing Date: May 30, 2017

Core Issue: On March 28, 2017, Ms. Haderli filed a petition with the Arizona Department of Real Estate. She alleged that the Association lacked the authority under its governing documents to remove her as President of the Pickleball Club and to prohibit her from serving in any club officer position for two years as a form of discipline.

The Association’s Disciplinary Action and Justification

The Association took disciplinary action against Ms. Haderli and provided three specific reasons for its decision in a formal letter:

1. Challenging Board Policies: The letter accused Ms. Haderli of harassing Association employees and circumventing established systems designed to implement Association policies.

2. Improper Officer Representation: The Association stated that Ms. Haderli had permitted Ms. Joyce Wooton to represent herself as an “Advisor” to the Pickleball Club, a position not recognized as an official Officer position in the Pickleball By-Laws.

3. Unauthorized Representation to External Entities: The Association claimed Ms. Haderli had represented herself to the City of Mesa and SRP (Salt River Project) as having the authority to make decisions on behalf of the Association, which had not been granted by the Board of Directors.

Analysis of Allegations and Testimony

During the May 30, 2017 hearing, testimony was presented by both parties regarding the three justifications for the disciplinary action.

Allegation 1: Harassment of an Association Employee

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria testified that on January 4, 2017, Ms. Haderli had a “contentious interaction” with an employee, Barb Putnam. According to some observers, Ms. Haderli was yelling. The following day, Ms. Putnam was hospitalized with a hemorrhage in her eye. Ms. Candelaria “theorized” that the stress from the encounter caused the medical issue. She collected written statements from observers but did not speak with Ms. Haderli about the incident, citing confidentiality concerns.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied yelling at Ms. Putnam, explaining that her hearing loss sometimes causes her to speak louder than intended, which can be misinterpreted as yelling. She stated she was attempting to reserve dates for Pickleball Club fundraising events and that Ms. Putnam was uncooperative. Ms. Haderli testified she was unaware of the harassment accusation until reviewing exhibits for the hearing with her attorney.

Allegation 2: Improper Officer Representation (Joyce Wooton)

Petitioner’s Testimony (Linda Haderli): Ms. Haderli testified that Ms. Wooton was already serving as an advisor to the Pickleball Club when Ms. Haderli was elected Vice President, a full year before she became President on March 1, 2016.

Allegation 3: Unauthorized Representation to External Entities

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria stated that while the Pickleball Club was exploring a project to build a small structure, Ms. Haderli contacted the City of Mesa and SRP directly, representing herself as acting on behalf of the Association. This continued even after Ms. Haderli was advised to work through the project’s architect for technical questions.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied representing herself as having authority to act for the Association. She testified that her intent was merely to gather background information to be better informed about the project. She initially did not want to provide her name or address to the entities for fear of appearing to act in an official capacity, only providing the address when required because regulations differ by city area.

Governing Documents and Permitted Remedies

The Administrative Law Judge’s decision hinged on the specific remedies available to the Association as outlined in its governing documents, the CC&Rs. The Association clarified that the discipline was imposed on Ms. Haderli in her capacity as a resident who violated community rules, not as a disciplinary action against the Pickleball Club itself.

The following sections of the CC&Rs were cited as relevant:

CC&R Section

Description

Authorized Remedy

Section 14.2

Employee Abuse: Prohibits physical or verbal harassment of employees by residents.

Enforcement as an “Other Violation” under Section 15.2B.

Section 15.2B

Other Violations: Stipulates that such violations are subject to a financial penalty.

An assessment set by the Board of Directors, not to exceed $500.00.

Section 12.2

Suspension of Rights: Grants the Association the right to suspend an Owner’s rights for infractions.

Suspension of an Owner’s voting rights and Common Areas use rights.

Legal Conclusions and Final Ruling

The Administrative Law Judge reached several key conclusions of law that led to the final order.

Burden of Proof: The petitioner, Linda Haderli, bore the burden of proving by a preponderance of the evidence that the Association acted without the authority granted by its governing documents.

Excess of Authority: The Respondent (the Association) “did not establish that removal as the Pickleball Club President and/or a prohibition of holding any other officer position for a period of 24 months is a remedy available under the governing documents.”

Final Conclusion: The Tribunal concluded that the Board of Directors’ decision to impose this specific discipline was in excess of its authority.

Recommended and Final Order

Based on these conclusions, Administrative Law Judge Tammy L. Eigenheer issued a recommended order on June 18, 2017:

1. Petitioner Deemed Prevailing Party: Linda Haderli was declared the prevailing party in the matter.

2. Discipline Quashed: The disciplinary action imposed by the Association against Ms. Haderli was ordered to be quashed.

3. Filing Fee Reimbursement: The Association was ordered to pay Ms. Haderli her $500.00 filing fee within thirty days.

On June 21, 2017, Judy Lowe, the Commissioner of the Arizona Department of Real Estate, issued a Final Order adopting the Administrative Law Judge’s decision in its entirety. This order became a final administrative action, effective immediately.


Linda Haderli vs. Carriage Manor RV Resort Association, Inc.

Case Summary

Case ID 17F-H1717029-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-06-18
Administrative Law Judge Tammy L. Eigenheer
Outcome total
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Linda Haderli Counsel Jonathan A. Dessaules
Respondent Carriage Manor RV Resort Association, Inc. Counsel Samuel E. Arrowsmith

Alleged Violations

A.R.S. § 32-2199 et seq.

Outcome Summary

Petitioner was deemed the prevailing party. The HOA (Respondent) was found to have acted beyond the scope of its authority under its governing documents by removing the Petitioner as the Pickleball Club President and banning her from holding office for 24 months. The imposed discipline was quashed, and the HOA was ordered to refund the Petitioner's $500.00 filing fee.

Key Issues & Findings

HOA lacked authority to impose discipline (removal as club president and 24-month ban on holding office) under governing documents.

Petitioner alleged Respondent lacked authority pursuant to governing documents to remove her as President of the Pickleball Club and preclude her from serving as any officer for 24 months as purported discipline. The Tribunal concluded the Board’s decision was in excess of its authority because Respondent did not establish that removal and the prohibition on holding office were remedies available under the governing documents.

Orders: Petitioner was deemed the prevailing party; Respondent's imposed discipline was quashed; Respondent was ordered to pay Petitioner her filing fee of $500.00.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Analytics Highlights

Topics: discipline, governing documents, authority, club officer removal, homeowner vs HOA
Additional Citations:

  • A.R.S. § 32-2199 et seq.
  • A.A.C. R2-19-119
  • CC&R’s Section 14.2
  • CC&R’s Section 15.2B
  • CC&R’s Section 12.2

Video Overview

Audio Overview

Decision Documents

17F-H1717029-REL Decision – 570378.pdf

Uploaded 2025-10-09T03:31:31 (84.2 KB)

17F-H1717029-REL Decision – 575026.pdf

Uploaded 2025-10-09T03:31:31 (700.9 KB)





Briefing Doc – 17F-H1717029-REL


Briefing Document: Haderli vs. Carriage Manor RV Resort Association

Executive Summary

This document synthesizes the key findings and legal conclusions from an administrative hearing concerning a dispute between resident Linda Haderli (Petitioner) and the Carriage Manor RV Resort Association, Inc. (Respondent). The core of the dispute was the Association’s decision to remove Ms. Haderli from her position as President of the Pickleball Club and to bar her from holding any club office for 24 months as a disciplinary measure.

The Administrative Law Judge (ALJ) ultimately ruled in favor of Ms. Haderli. The central finding was that the disciplinary action imposed by the Association was in excess of the authority granted by its own governing documents (CC&Rs). While the Association’s rules allowed for remedies such as financial assessments up to $500 or the suspension of common area use rights for violations, they did not provide for the removal of a resident from an elected club office. Consequently, the ALJ ordered that Ms. Haderli be deemed the prevailing party, the Association’s disciplinary action be quashed, and the Association reimburse Ms. Haderli’s $500 filing fee. This decision was formally adopted by the Commissioner of the Arizona Department of Real Estate, making it a final administrative order.

Case Overview

Parties:

Petitioner: Linda Haderli

Respondent: Carriage Manor RV Resort Association, Inc., a homeowners association in Mesa, Arizona.

Legal Venue: The Office of Administrative Hearings, State of Arizona.

Case Number: 17F-H1717029-REL

Hearing Date: May 30, 2017

Core Issue: On March 28, 2017, Ms. Haderli filed a petition with the Arizona Department of Real Estate. She alleged that the Association lacked the authority under its governing documents to remove her as President of the Pickleball Club and to prohibit her from serving in any club officer position for two years as a form of discipline.

The Association’s Disciplinary Action and Justification

The Association took disciplinary action against Ms. Haderli and provided three specific reasons for its decision in a formal letter:

1. Challenging Board Policies: The letter accused Ms. Haderli of harassing Association employees and circumventing established systems designed to implement Association policies.

2. Improper Officer Representation: The Association stated that Ms. Haderli had permitted Ms. Joyce Wooton to represent herself as an “Advisor” to the Pickleball Club, a position not recognized as an official Officer position in the Pickleball By-Laws.

3. Unauthorized Representation to External Entities: The Association claimed Ms. Haderli had represented herself to the City of Mesa and SRP (Salt River Project) as having the authority to make decisions on behalf of the Association, which had not been granted by the Board of Directors.

Analysis of Allegations and Testimony

During the May 30, 2017 hearing, testimony was presented by both parties regarding the three justifications for the disciplinary action.

Allegation 1: Harassment of an Association Employee

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria testified that on January 4, 2017, Ms. Haderli had a “contentious interaction” with an employee, Barb Putnam. According to some observers, Ms. Haderli was yelling. The following day, Ms. Putnam was hospitalized with a hemorrhage in her eye. Ms. Candelaria “theorized” that the stress from the encounter caused the medical issue. She collected written statements from observers but did not speak with Ms. Haderli about the incident, citing confidentiality concerns.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied yelling at Ms. Putnam, explaining that her hearing loss sometimes causes her to speak louder than intended, which can be misinterpreted as yelling. She stated she was attempting to reserve dates for Pickleball Club fundraising events and that Ms. Putnam was uncooperative. Ms. Haderli testified she was unaware of the harassment accusation until reviewing exhibits for the hearing with her attorney.

Allegation 2: Improper Officer Representation (Joyce Wooton)

Petitioner’s Testimony (Linda Haderli): Ms. Haderli testified that Ms. Wooton was already serving as an advisor to the Pickleball Club when Ms. Haderli was elected Vice President, a full year before she became President on March 1, 2016.

Allegation 3: Unauthorized Representation to External Entities

Respondent’s Testimony (Mary Candelaria, General Manager): Ms. Candelaria stated that while the Pickleball Club was exploring a project to build a small structure, Ms. Haderli contacted the City of Mesa and SRP directly, representing herself as acting on behalf of the Association. This continued even after Ms. Haderli was advised to work through the project’s architect for technical questions.

Petitioner’s Testimony (Linda Haderli): Ms. Haderli denied representing herself as having authority to act for the Association. She testified that her intent was merely to gather background information to be better informed about the project. She initially did not want to provide her name or address to the entities for fear of appearing to act in an official capacity, only providing the address when required because regulations differ by city area.

Governing Documents and Permitted Remedies

The Administrative Law Judge’s decision hinged on the specific remedies available to the Association as outlined in its governing documents, the CC&Rs. The Association clarified that the discipline was imposed on Ms. Haderli in her capacity as a resident who violated community rules, not as a disciplinary action against the Pickleball Club itself.

The following sections of the CC&Rs were cited as relevant:

CC&R Section

Description

Authorized Remedy

Section 14.2

Employee Abuse: Prohibits physical or verbal harassment of employees by residents.

Enforcement as an “Other Violation” under Section 15.2B.

Section 15.2B

Other Violations: Stipulates that such violations are subject to a financial penalty.

An assessment set by the Board of Directors, not to exceed $500.00.

Section 12.2

Suspension of Rights: Grants the Association the right to suspend an Owner’s rights for infractions.

Suspension of an Owner’s voting rights and Common Areas use rights.

Legal Conclusions and Final Ruling

The Administrative Law Judge reached several key conclusions of law that led to the final order.

Burden of Proof: The petitioner, Linda Haderli, bore the burden of proving by a preponderance of the evidence that the Association acted without the authority granted by its governing documents.

Excess of Authority: The Respondent (the Association) “did not establish that removal as the Pickleball Club President and/or a prohibition of holding any other officer position for a period of 24 months is a remedy available under the governing documents.”

Final Conclusion: The Tribunal concluded that the Board of Directors’ decision to impose this specific discipline was in excess of its authority.

Recommended and Final Order

Based on these conclusions, Administrative Law Judge Tammy L. Eigenheer issued a recommended order on June 18, 2017:

1. Petitioner Deemed Prevailing Party: Linda Haderli was declared the prevailing party in the matter.

2. Discipline Quashed: The disciplinary action imposed by the Association against Ms. Haderli was ordered to be quashed.

3. Filing Fee Reimbursement: The Association was ordered to pay Ms. Haderli her $500.00 filing fee within thirty days.

On June 21, 2017, Judy Lowe, the Commissioner of the Arizona Department of Real Estate, issued a Final Order adopting the Administrative Law Judge’s decision in its entirety. This order became a final administrative action, effective immediately.






Study Guide – 17F-H1717029-REL


Study Guide: Haderli v. Carriage Manor RV Resort Association, Inc.

Quiz: Short-Answer Questions

Instructions: Answer the following questions in 2-3 complete sentences based on the provided case documents.

1. Who are the primary parties in this legal dispute, and what are their respective roles?

2. What was the central violation alleged by the Petitioner, Linda Haderli, in her petition?

3. What specific disciplinary action did the Carriage Manor RV Resort Association, Inc. impose on Linda Haderli?

4. List the three reasons the Association provided to justify its disciplinary action against the Petitioner.

5. How did Linda Haderli explain her interaction with the Association employee, Barb Putnam, which the Association characterized as harassment?

6. What was the Petitioner’s explanation for contacting the City of Mesa and SRP regarding the Pickleball Club’s building project?

7. According to the Association’s governing documents (CC&R’s), what specific remedies are available for non-monetary infractions and “Other Violations”?

8. What is the legal standard of proof that the Petitioner was required to meet in this case, and how is it defined in the document?

9. What was the final conclusion of the Administrative Law Judge regarding the Association’s authority to impose its chosen discipline?

10. What were the three components of the Recommended Order issued by the Administrative Law Judge, which was later adopted as the Final Order?

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Answer Key

1. The primary parties are Linda Haderli, the Petitioner, and Carriage Manor RV Resort Association, Inc., the Respondent. The Petitioner is the individual homeowner who filed the dispute, while the Respondent is the homeowners association (HOA) that took disciplinary action against her.

2. The Petitioner alleged that the Respondent did not have the authority under its own governing documents to take the disciplinary action it imposed. Specifically, she challenged her removal as President of the Pickleball Club and the subsequent ban from holding any officer position.

3. The Association removed Linda Haderli from her position as President of the Pickleball Club. Additionally, it precluded her from serving as any officer of the Pickleball Club for a period of 24 months.

4. The Association cited three reasons: (1) harassing Association employees and circumventing policies; (2) improperly permitting Ms. Joyce Wooton to represent herself as an “Advisor,” a non-existent officer position; and (3) representing herself to the City of Mesa and SRP as having authority to make decisions on behalf of the Association.

5. Ms. Haderli denied yelling at Ms. Putnam, attributing her loud voice to hearing loss which can be misinterpreted. She stated she was simply trying to reserve dates for Pickleball Club fundraising events and that the employee was not being cooperative in providing information.

6. The Petitioner testified that she approached the City of Mesa and SRP merely to gather background information to be more informed about the building project. She denied ever representing herself as having authority to act for the Association and was initially hesitant to even provide her name for fear of creating that impression.

7. For “Other Violations,” Section 15.2B of the CC&R’s allows for a monetary assessment up to $500.00. For non-monetary infractions, Section 12.2 allows the Association to suspend an Owner’s voting rights and Common Areas use rights until the infraction is cured.

8. The Petitioner was required to prove her case by a preponderance of the evidence. The document defines this as “Evidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.”

9. The Administrative Law Judge concluded that the Board’s decision to remove the Petitioner as Pickleball Club President and ban her from holding office for 24 months was in excess of its authority. The judge found that this specific penalty was not a remedy available to the Association under its governing documents.

10. The Order dictated that (1) the Petitioner be deemed the prevailing party in the matter, (2) the Respondent’s imposed discipline against the Petitioner be quashed (nullified), and (3) the Respondent pay the Petitioner her filing fee of $500.00 within thirty days.

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Essay Questions

Instructions: Consider the following prompts for longer, essay-style responses. Use evidence and specific details from the case documents to construct your arguments.

1. Analyze the discrepancy between the disciplinary penalties available to the Association under its CC&R’s (Sections 12.2 and 15.2B) and the penalty it actually imposed on Linda Haderli. Explain why this discrepancy was the pivotal factor in the Administrative Law Judge’s final decision.

2. Discuss the three allegations made by the Association against Linda Haderli. For each allegation, present the evidence and testimony offered by the Association (via Mary Candelaria) and the counter-evidence or explanation provided by the Petitioner.

3. Trace the procedural timeline of this case, starting from the filing of the Homeowners Association (HOA) Dispute Process Petition. Describe each key step, including the date of filing, the Notice of Hearing, the hearing itself, the Administrative Law Judge Decision, and the final adoption of that decision by the Commissioner of the Department of Real Estate.

4. The Respondent stated that the discipline was against Linda Haderli in her capacity as a resident, not as a representative of the Pickleball Club. Evaluate this argument in the context of the specific penalties imposed. Did the nature of the discipline align with the Association’s claim?

5. Explain the legal concept of “burden of proof” as it applies to this case. How did the Petitioner, Linda Haderli, successfully meet the burden of proving by a “preponderance of the evidence” that the Association acted outside its authority?

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Glossary of Key Terms

Definition

Administrative Law Judge (ALJ)

The judicial officer, Tammy L. Eigenheer, who presided over the administrative hearing, evaluated evidence, and issued a decision and recommended order.

Answer

The formal response filed by the Respondent (Carriage Manor RV Resort Association, Inc.) denying the violation alleged in the Petitioner’s petition.

CC&R’s

An abbreviation for Covenants, Conditions, and Restrictions. These are part of the Association’s governing documents that outline the rules for residents and the remedies available to the Association for violations.

Commissioner

The Commissioner of the Arizona Department of Real Estate, Judy Lowe, who has the authority to adopt the ALJ’s decision, making it a Final Order.

Department

The Arizona Department of Real Estate, the state agency with jurisdiction to hear disputes between homeowners and homeowners associations.

Final Order

The official, binding order issued by the Commissioner of the Department of Real Estate that adopts the ALJ’s decision. This order becomes effective immediately and is appealable through judicial review.

Governing Documents

The collection of rules, bylaws, and CC&R’s that legally govern the operation of the Homeowners Association and the conduct of its members.

Homeowners Association (HOA) Dispute Process Petition

The formal document filed by the Petitioner (Linda Haderli) with the Arizona Department of Real Estate on or about March 28, 2017, to initiate the legal dispute against the Association.

Petitioner

The party who filed the petition initiating the legal action. In this case, homeowner Linda Haderli.

Preponderance of the Evidence

The standard of proof required for the Petitioner to win the case. It is defined as “Evidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.”

Prevailing Party

The party that wins the legal dispute. The Administrative Law Judge’s order deemed the Petitioner, Linda Haderli, to be the prevailing party.

Quashed

A legal term meaning to nullify, void, or set aside. The Judge’s order quashed the disciplinary action that the Respondent had imposed on the Petitioner.

Respondent

The party against whom the petition is filed and who is responding to the allegations. In this case, Carriage Manor RV Resort Association, Inc.






Blog Post – 17F-H1717029-REL


She Fought Her HOA Over Pickleball—And Won on a Technicality. Here Are 4 Surprising Lessons.

Introduction: The David vs. Goliath of Neighborhood Disputes

For many homeowners, a dispute with their Homeowners Association (HOA) can feel like an unwinnable battle. The board holds what seems like absolute power, leaving residents feeling powerless. However, a recent administrative hearing in Arizona offers a powerful counter-narrative and a series of crucial lessons for anyone living in a planned community. The case involved Linda Haderli, the President of a community Pickleball Club, and her HOA, the Carriage Manor RV Resort Association, Inc. What started as a disagreement over her conduct escalated into a formal disciplinary action that was ultimately overturned. The story of her victory reveals surprising truths about the limits of an HOA’s authority.

Takeaway 1: Your HOA’s Power Isn’t Unlimited—It’s Written in Black and White

An HOA Board Can’t Invent Punishments.

The core of the dispute was the punishment the HOA Board imposed on Linda Haderli. In response to alleged rule violations, the Board removed her from her elected position as President of the Pickleball Club and banned her from holding any club office for 24 months.

However, a close look at the Association’s own governing documents—the CC&Rs—revealed a critical flaw in the Board’s action. The documents specified exactly which remedies were available for violations. These included a monetary assessment not to exceed $500, or the suspension of an owner’s voting rights and their right to use common areas.

The punishment the Board chose—removal from an elected position and a ban from future office—was simply not on that list. The Administrative Law Judge’s decision was unequivocal on this point:

Therefore, this Tribunal concludes that the Board’s decision to remove Petitioner as the Pickleball Club President and to preclude her from holding any other officer position for a period of 24 months was in excess of its authority under the Association’s governing documents.

Ultimately, the HOA was bound by the rules it had created. Its failure to adhere to its own documents was the key to its defeat.

Takeaway 2: It Might Not Matter Who Was “Right”

The Case Can Hinge on Procedure, Not on the Facts of the Dispute.

The HOA levied three main accusations against Haderli: harassing an Association employee during a contentious interaction, improperly allowing an “Advisor” to participate in the club, and misrepresenting herself to the City of Mesa while researching a project. For her part, Haderli explained that her hearing loss can cause her to speak loudly, that the advisor had served in that capacity previously, and that she was only gathering information from the city and never claimed to have authority.

Here is the counter-intuitive twist: the judge never ruled on whether Haderli was actually guilty of any of these actions. The final decision did not weigh the evidence to determine who was “right” or “wrong” about the incidents. The entire case was decided on the grounds that the punishment itself was invalid because it was not authorized by the HOA’s governing documents, regardless of the alleged offenses that prompted it.

This procedural victory underscores the first lesson: it didn’t matter if the Board’s accusations were 100% true, because they attempted to enforce their judgment with a punishment they had no authority to invent. This is a crucial lesson. In an HOA dispute, winning isn’t always about proving your innocence regarding an incident. It can be about proving the board failed to follow its own established rules and procedures for discipline.

Takeaway 3: You May Have to Prove the HOA is Wrong

The Burden of Proof Can Fall on the Homeowner.

Many might assume that an HOA, as the governing body imposing discipline, would be required to prove it had the authority to do so. In this case, however, the legal burden was reversed. The administrative ruling states that the homeowner, referred to as the “Petitioner,” had the “burden of proving by a preponderance of the evidence” that the HOA acted without authority. This is not unusual; in an administrative hearing, the person who files the petition is the one bringing the complaint, and it is standard procedure for them to carry the burden of proving their claim.

The court defined “preponderance of the evidence” as:

[E]vidence which is of greater weight or more convincing than the evidence which is offered in opposition to it; that is, evidence which as a whole shows that the fact sought to be proved is more probable than not.

This is a significant hurdle. It meant that Haderli couldn’t just question the Board’s power; she had to affirmatively prove, with more convincing evidence, that they didn’t have the authority they claimed. Despite this challenge, she successfully met that burden.

Takeaway 4: Victory Can Be Found in the Fine Print

Knowing Your Governing Documents is Your Greatest Weapon.

This case was not won through complex legal maneuvering or emotional arguments about who was to blame. Victory was found in a straightforward reading of the HOA’s own Covenants, Conditions, and Restrictions (CC&Rs).

The judge’s decision specifically cited Sections 14.2, 15.2B, and 12.2 of the CC&Rs as the foundation for what constituted authorized punishments—namely, fines and the suspension of privileges. By pointing out that the Board’s chosen discipline was absent from these sections, Haderli demonstrated that the Board had overstepped.

This reinforces the central lesson for every homeowner. The most powerful tool you have in a dispute with your association is a copy of your own governing documents. The answer to whether a board is overstepping its authority is often written right there in the text. Homeowners should treat their CC&Rs not as a dusty rulebook, but as a binding contract that holds their Board accountable.

Conclusion: Knowledge is Power

In the end, Linda Haderli was officially deemed the “prevailing party.” The judge ordered that the HOA’s imposed discipline be “quashed” and that her $500 filing fee be returned. This victory was possible for one primary reason: the HOA board exceeded the specific authority granted to it by its own rules. The case serves as a powerful reminder that an HOA’s power is not absolute; it is defined and limited by its documents.

The Board’s power ended where their documents said it did. Do you know where that line is drawn in your community?


Case Participants

Petitioner Side

  • Linda Haderli (petitioner)
  • Jonathan A. Dessaules (attorney)
  • Ashley C. Hill (attorney)

Respondent Side

  • Samuel E. Arrowsmith (attorney)
  • Ryan J. McCarthy (attorney)
  • Mary Candelaria (general manager)
    Respondent's General Manager; testified
  • Barb Putnam (employee)
    Association employee allegedly harassed by Petitioner

Neutral Parties

  • Tammy L. Eigenheer (ALJ)
  • Judy Lowe (Commissioner)
    Commissioner of the Arizona Department of Real Estate
  • Abby Hansen (HOA Coordinator)

Other Participants

  • Joyce Wooton (involved individual)
    Individual associated with the Pickleball Club, subject of allegation

Ferne Skidmore vs. Velda Rose Estates Homeowner Association

Case Summary

Case ID 15F-H1515006-BFS
Agency Department of Fire, Building and Life Safety
Tribunal OAH
Decision Date 2015-09-14
Administrative Law Judge M. Douglas
Outcome yes
Filing Fees Refunded $550.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Ferne Skidmore Counsel Jonathan A. Dessaules
Respondent Velda Rose Estates Homeowners Association Counsel Clint G. Goodman

Alleged Violations

Article IV, Section 3

Outcome Summary

The ALJ ruled in favor of the Petitioner, finding that the HOA's restriction of the 'Stocking Project' from the clubhouse violated the non-discrimination provisions of the CC&Rs (Article IV, Section 3). The ALJ determined the project was charitable, not religious, and that the HOA had historically allowed non-members and other activities.

Key Issues & Findings

Discrimination in Common Area Use

Petitioner alleged the HOA violated the CC&Rs non-discrimination clause by prohibiting the 'Christmas Stocking Project' from using the clubhouse. The HOA argued the project had a religious affiliation and non-members participated. The ALJ found the project was a charitable organization for homeless children without religious affiliation and that the HOA's exclusion was discriminatory.

Orders: Respondent ordered to fully comply with CC&Rs; Respondent ordered to pay Petitioner $550.00 filing fee.

Filing fee: $550.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • Article IV, Section 3
  • Article VII, paragraph 2

Decision Documents

15F-H1515006-BFS Decision – 457186.pdf

Uploaded 2026-01-27T21:11:36 (107.1 KB)

15F-H1515006-BFS Decision – 463653.pdf

Uploaded 2026-01-27T21:11:36 (63.1 KB)

**Case Summary: Ferne Skidmore v. Velda Rose Estates Homeowners Association**
**Case No. 15F-H1515006-BFS**

**Proceedings Overview**
This administrative hearing, held on August 27, 2015, before the Arizona Office of Administrative Hearings, addressed a petition filed by homeowner Ferne Skidmore against the Velda Rose Estates Homeowners Association (HOA). The dispute centered on the HOA Board's decision to prohibit a group known as the "Stocking Project" from using the community clubhouse.

**Key Facts and Arguments**
The Petitioner, Ms. Skidmore, had organized the Stocking Project for approximately six years. The group utilized the clubhouse to assemble Christmas stockings filled with donated items (e.g., toiletries and toys) for needy and homeless children,.

* **Respondent’s Position:** The HOA Board argued that it restricted the project to adhere to CC&Rs and Bylaws regarding "religious affiliation." Board members testified they excluded the group to avoid liability associated with religious organizations, because the project's funds did not pass through the HOA treasurer, and because the group included non-members,,.
* **Petitioner’s Position:** Ms. Skidmore argued the ban was discriminatory and violated the HOA's non-discrimination clauses. She testified that the project was purely charitable, had no religious affiliation, and that religion was never mentioned during activities,.

**Evidence and Testimony**
Testimony revealed inconsistencies in the HOA's enforcement of rules. While the Board cited religious affiliation as a reason for the ban, a Board member admitted the Board opens its own sessions with prayer and displays Christmas decorations in the clubhouse,. Additionally, evidence showed the clubhouse was open to other activities involving non-members and monetary prizes (such as card games) without restriction.

**Legal Findings**
Administrative Law Judge M. Douglas ruled in favor of the Petitioner based on the preponderance of the evidence,.

1. **Definition of Religious Activity:** The Tribunal found the Stocking Project was a non-profit charitable organization existing to help children, not to promote a specific belief in a deity. Therefore, it did not constitute a "religious activity",.
2. **Violation of CC&Rs:** The Judge concluded the Board's actions were discriminatory, violating Article IV, Section 3 of the Velda Rose CC&Rs, which prohibits discrimination among owners,.

**Outcome**
The Administrative Law Judge ordered the following:
* The Petitioner was deemed the prevailing party.
* The HOA must fully comply with applicable CC&R provisions in the future.
* The HOA was ordered to reimburse the Petitioner’s $550.00 filing fee.
* No civil penalty was assessed.

The decision became the final administrative decision of the Department of Fire, Building and Life Safety on October 28, 2015, following a review period during which the Department took no action to reject or modify the ruling.

Case Participants

Petitioner Side

  • Ferne Skidmore (Petitioner)
    Velda Rose Estates Homeowners Association (Member)
    Homeowner; organizer of the Stocking Project
  • Jonathan A. Dessaules (Attorney)
    Dessaules Law Group
    Represented Petitioner
  • F. Robert Connelly (Attorney)
    Dessaules Law Group
    Listed on service list for Petitioner

Respondent Side

  • Clint G. Goodman (Attorney)
    Goodman Law Office, P.C.
    Represented Respondent
  • Brodie Poole (Witness)
    Velda Rose Estates Homeowners Association
    Board Member since January 2015; testified Stocking Project had no religious affiliation
  • Gwendolyn Krogstad (Witness)
    Velda Rose Estates Homeowners Association
    Board Member since January 2015
  • Darrell Walklin (Witness)
    Velda Rose Estates Homeowners Association
    Former Board President
  • Gloria Denesen (Witness)
    Velda Rose Estates Homeowners Association
    Board Treasurer
  • Roger A. Walklin (Witness)
    Velda Rose Estates Homeowners Association
    Board President (appointed/elected 2013)

Neutral Parties

  • M. Douglas (ALJ)
    Office of Administrative Hearings
    Administrative Law Judge
  • Debra Blake (Agency Director)
    Department of Fire, Building and Life Safety
    Interim Director
  • Greg Hanchett (Agency Director)
    Office of Administrative Hearings
    Interim Director; certified the decision
  • Joni Cage (Agency Staff)
    Department of Fire, Building and Life Safety
    c/o for Debra Blake
  • Rosella J. Rodriguez (Clerk)
    Office of Administrative Hearings
    Mailed/faxed the decision